Pulse Elasticsearch and OpenSearch has been utilized for around three years. The main use case is using it as a search engine for customers. Depending on the company, insurance companies search for PDF documents and claims, while medical insurance companies search for medical notes and other medical-related information.
Search performance has transformed customer document access and continues to improve satisfaction
What is our primary use case?
What is most valuable?
The best features that Pulse Elasticsearch and OpenSearch offer include the scalability, so no matter how many indexes are stored and searched, it scales very well.
Scalability has helped the organization in many situations. For example, when disk space runs out, it automatically increases the disk space to serve customer needs.
In addition to scalability, the speed of Pulse Elasticsearch is greatly appreciated, as it is very fast compared to other resources used for that purpose, which makes customers happy.
For how long have I used the solution?
Three and a half years have been spent working in the current field.
What do I think about the stability of the solution?
Pulse Elasticsearch and OpenSearch is stable.
What do I think about the scalability of the solution?
The scalability of Pulse Elasticsearch and OpenSearch is working very well, and that is one of the key metrics of the service.
How are customer service and support?
Pulse Elasticsearch and OpenSearch customer support has been interacted with many times, and it was always extremely helpful. A rating of 10 would be given to customer support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
A different solution was previously used, and the only reason for switching was the speed, as the old solution was very slow on searches.
Since using Pulse Elasticsearch and OpenSearch, migration from other search services has occurred without experiencing any issues so far, unlike the other systems where a lot of latency was faced and caches had to be warmed up before searching. With Elasticsearch, everything is much easier.
What was our ROI?
A return on investment has been seen in terms of time saved, as dealing with Pulse Elasticsearch and OpenSearch through its blue-green deployment means only scheduling and monitoring its completion is required without spending a lot of time on upgrades.
Which other solutions did I evaluate?
The decision to use Pulse Elasticsearch and OpenSearch was made by a higher level without evaluating other options.
What other advice do I have?
Customer satisfaction has significantly improved since switching to Pulse Elasticsearch and OpenSearch from old legacy services, as many insights from customers indicate that latency has changed dramatically and the speed is significantly better now.
For others looking into using Pulse Elasticsearch and OpenSearch, it is definitely recommended to give it a try, especially if old legacy systems that are slow are currently being used. Lately, OpenSearch has come up with a new version that greatly enhances speed, so trying it is encouraged and it will be loved. A review rating of 9 reflects the overall satisfaction with Pulse Elasticsearch and OpenSearch.
Which deployment model are you using for this solution?
Private Cloud
