Symantec Secure Web Gateway vs Zscaler Internet Access comparison

Why PeerSpot?

Broadcom and Zscaler are both solutions in the Secure Web Gateways (SWG) category. Broadcom is ranked #27, while Zscaler is ranked #3 with an average rating of 8.7. Broadcom holds a 1.6% mindshare in WSG, compared to Zscaler’s 9.8% mindshare. Additionally, 57% of Broadcom users are willing to recommend the solution, compared to 98% of Zscaler users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

Zscaler Internet Access and Symantec Secure Web Gateway are positioned within the cloud security market, providing solutions for secure web access and threat prevention. Analysis shows that Zscaler is often preferred for its pricing and support, while Symantec is favored for its extensive feature set.

Features: Zscaler Internet Access includes advanced threat protection, secure web access, and SSL inspection, using a cloud-native approach. Symantec Secure Web Gateway offers comprehensive threat intelligence, data loss prevention (DLP), and granular policy controls, which are seen as beneficial for detailed security configurations.

Room for Improvement:Zscaler could enhance its SD-WAN compatibility and routing features. Users report occasional upgrade issues. Symantec may need to simplify its deployment process and streamline its licensing and user interface, which some users find complex.

Ease of Deployment and Customer Service: Zscaler is praised for its straightforward and fast setup, with active support throughout implementation. Symantec provides a detailed deployment process that some find complex, though its customer service is responsive and helpful.

Pricing and ROI: Zscaler is noted for competitive pricing and attractive ROI, appealing to budget-conscious organizations. Symantec's initial higher cost is justified for many by its extensive features, providing long-term security benefits and a worthwhile return on investment.

To learn more, read our detailed Symantec Secure Web Gateway vs. Zscaler Internet Access Report (Updated: November 2026).

Buyer's Guide

Symantec Secure Web Gateway vs. Zscaler Internet Access

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iboss

Mindshare comparison

As of November 2026, in the Secure Web Gateways (SWG) category, the mindshare of iboss is 3.2%, up from 2.3% compared to the previous year. The mindshare of Symantec Secure Web Gateway is 1.6%, up from 1.1% compared to the previous year. The mindshare of Zscaler Internet Access is 9.8%, down from 14.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Secure Web Gateways (SWG) Mindshare Distribution
Product	Mindshare (%)
Zscaler Internet Access	9.8%
iboss	3.2%
Symantec Secure Web Gateway	1.6%
Other	85.4%

Secure Web Gateways (SWG)

Featured Reviews

Ashok Ananthula

Senior Consultant Proxy Engineering at a financial services firm with 10,001+ employees

Cloud gateway has strengthened remote web security and now needs better Mac and ISP support

The problem our organization had is that iboss failed for the Mac devices. It is not able to give a successful agent for the Mac agents. That is where in 2025, we had to migrate to the Palo Alto-based platform. If your use case is for just Windows laptops,you can consider this platform as an option One issue is the data center resiliency part. In India especially, they are not tied up with the Tier 1 ISPs like Tata or Airtel; they were having Tier 2 ISPs and encountered many issues reaching few major sites that my organization depends on, and they were having problems that they could not fix quickly. They also lack a mechanism to route that traffic within their data center; rather, they ask customers to make a pac file change to route it to Singapore explicitly. It would be better if they route from their backend , i mean even if I send it to India DC, they should be able to route it internally to make that work; however, they fail to do that and ask the customer to route it in the pac file. Another suggestion is that in China, they do not have the proper setup; they used to have numerous problems with slowness and lack of premium circuits in China as well. That leads to multiple sites working slowly with latency-related issues. So the main issue is the ISP-related problems that need to be solved.

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Kedar-Kulkarni

Principal Consultant at CSaaS

Monitors traffic effectively but struggles with integration challenges

I find that the technical support is mediocre, at least for the Middle East. I frequently face challenges when contacting OpenStack through the distribution channel. It should be more straightforward. I notice that customers work with partners, not directly with Symantec, relying on local company integrators for support. Symantec becomes the level two or level three support, which requires navigating through a supply chain that is quite extensive.

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VikasTiwari

Senior Network Engineer at Anthology

Cloud security has transformed remote access and now supports zero trust for all users

The best features Zscaler Internet Access offers are Secure Web Gateway, URL filtering, SSL inspections, and policy-based access control. I find myself relying on Secure Web Gateway, URL filtering, SSL inspection, and policy-based access control the most because these are the main and top-most features I use regularly. Zscaler Internet Access has all of these types of features for securing all internet access and web inspections, allowing me to control all traffic through these features. Zscaler Internet Access features include a Secure Web Gateway for URL filtering, file type control, and inline SSL inspections. The second feature is a cloud firewall with Layer 3 to Layer 7 filtering control and stateful inspections. No hardware inspection or hardware firewall is required. I can also perform segmentations by users, location, and application. There is a cloud CASB solution available as well. Additionally, there is an advanced threat protection feature with signature-based behavioral detections, inline IPS, and zero-day threat protections. The cloud sandboxing solution scans unknown files and provides machine learning-based verdicts to prevent zero-day malware delivery in my environment. There is also a DNS security feature that provides DNS tunneling detections, malicious domain controls, and faster threat containment at the DNS layer. The data protection feature includes inline DLP and CASB-style cloud app control, data sovereignty enforcement, and browser isolation, which executes risky sites in isolated cloud browsers and prevents endpoint compromises. Zscaler Internet Access has positively impacted my organization by reducing the dependency on on-premises hardware and improving security posture, enabling faster user onboarding, and providing better performance for remote users. It has resulted in a drop in security incidents related to web threats and improved visibility into user activity. An area for improvement includes fine-grained troubleshooting tools, better policy simulations, and optimizations around initial configuration complexity.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Deploying iboss leads to good return on investment, estimated around 70% to 80%."

"Valuable features: Within the filter: Controls (Web categories, applications, and Allow/Block list) and Network (local Subnets). Within the reporter: Logs (Event Log) and Reports."

"First of all, the security policies are essential. I do not have to rely solely on Active Directory for our users."

"This product is solid, fairly easy to use, and reliable."

"Its initial setup was straightforward."

"iboss is among the few products providing inline filtering where no application is needed on the device. It operates on the network side and is not device-based. This feature was one of the main reasons why we stayed with them for so long."

"I would say iboss is a very good product; its scalability is very good, and it's seamless for the user."

"I recommend iboss for organizations looking for strong cloud-based web security and centralized access control."

More iboss pros

"It's nice to have it in the cloud where we can pull the reporting together for it so we can see what's happening in machines at different locations."

"In terms of stability, it's fine, as we have never had downtime because availability is AWS' responsibility since it is hosted on their servers, so availability is not an issue."

"As a proxy, there are many features available that benefit the customers, including caching, the security appliance, the cloud of service, and many other features."

"I find the product to be very straightforward."

"Overall, this product is okay and it does the job that it is supposed to do."

"Scalability is not really any major issue, it is quite scalable and if we need to do more deployments, we just add them."

"The most valuable features are the website blocking capability and SSL interception."

"Typically, Symantec is more or less like any other platform that performs proxy functions."

More Symantec Secure Web Gateway pros

"For our needs, the cloud-native proxy architecture is a very good solution. We are moving away from on-prem appliances and moving more toward cloud-based solutions. Zscaler is a good fit for our strategy. This architecture helps with cyber threats because we inspect most of the traffic and we can see that a lot of threats are stopped directly in the secure web gateway."

"The ROI of the solution is excellent."

"Zscaler excels in security protection and the cloud is always up-to-date. It does not matter if you are a small or big organisation, you will receive the same security quality."

"Whether you are in a hotel somewhere, or in Africa, it does not matter. You will get the Zscaler protection presence anywhere."

"Overall, we're very happy with our product."

"Zscaler Internet Access has positively impacted our organization by improving our overall security posture, providing better visibility into the internet traffic our employees access, and protecting users from web-based threats such as phishing websites, malicious downloads, and suspicious sites."

"The security is excellent."

"We like Zscaler's traffic filtering, web security, DLP, and IPS features. The real-time threat protection is excellent."

More Zscaler Internet Access pros

Cons

"The reporting feature needs improvement. It doesn't give you the expected results. It is quite difficult to get the specific reports needed, and it is not as intuitive as the rest of the platform."

"Their on-premise hardware's network interface is capped at one gigabit, which is sort of a problem. If you stand a filter up where all traffic flows through that, according to them, in order to go above a gigabit, you have to have multiple devices, which in today's IT seems a little bit silly. They could easily put in an SFP port into their device that could accommodate 10 gigs or at least offer a box."

"Sometimes when you call in support, you get someone who is just following a sheet. It feels like a runaround. You feel that you are running into that support wall."

"File integrity monitoring would be very advantageous as an additional feature."

"The dashboard management feels complex in our organization, so simplifying the management dashboard would be beneficial."

"Fold that in with the risk intelligence they're getting from all of the different subscriptions they are a part of. Now, these security companies subscribe to things like emerging threats, databases, etc. You can fold all this intelligence to decide what's happening on an endpoint. I would love to see them start moving into that space. That would compete directly with Microsoft. Maybe that's why they haven't. Having that ability native within the solution would be great. The other area in which I would love to see improvement is more detailed descriptions of why they block websites."

"If they could implement an extra security layer preventing access to iboss from the open internet, it would be great."

"Sometimes, obviously, there are bugs."

More iboss cons

"But that it causes catastrophic issues is unacceptable."

"The major challenge is their support. The support from Broadcom is quite poor. It takes forever for them to get back to you, and when they get back to you, they ask you for so much information, which makes it more difficult. That's the only problem I have with Broadcom. This is one of the reasons why we are switching to another solution. Another reason for switching is that we have a plan to adopt solutions in the cloud so that we can offload the administration efforts to the vendor. In future releases, they can improve its reporting and the process for rules creation. They can also improve Broadcom on things such as security information and event management so that from my same platform, I can carry out functions and probably block websites. Such a feature would be nice. Currently, Broadcom is integrated with McAfee to block access to certain sites automatically. It would be nice if they can expand their integration to IBM Resilient Security Orchestration and Automation Response."

"I find that the technical support is mediocre, at least for the Middle East. I frequently face challenges when contacting OpenStack through the distribution channel."

"It's not user-friendly, and we end up making too many phone calls to get things fixed."

"The cost has risen and it is more expensive than it used to be."

"Depending on the severity of the issue, I think they can be a bit slow - a few days for the low severity cases, but for the severe cases normally they contact you back in a couple of hours."

"The interface could be made more user-friendly."

"It needs to be easier to set up rules for what sites it should allow or not allow us in certain areas of our computer for programs. It would also be nice really nice to have it give you better information about what it's finding. A lot of the alerts we get are very difficult to understand what it's actually telling you. It's too generic."

More Symantec Secure Web Gateway cons

"Every client decided to purchase professional services because deploying Zscaler Internet Access is too complex."

"Technical support could be better."

"The tool should improve the predefined dictionaries."

"The pricing is an issue. It is expensive if you have all of your users in the same location. It is expensive compared to other firewalls on the market."

"The admin console needs improvement as it loads slowly and sometimes takes two to five minutes to open."

"I would really like to see the elimination of these confusing PAC files for how Zscaler Internet Access could be improved."

"Zscaler does not provide dedicated IPs to each customer. Hence, they share a pool of IPs provided by Zscaler. There is a chance of blacklisting these IPs. I also do not like the multi-management portal."

"The scalability of Zscaler Internet Access rates at 7-8 in the majority of cases. However, I am currently working with a client that requires very high internet throughput, which has been challenging."

More Zscaler Internet Access cons

Pricing and Cost Advice

"We have not priced the solution recently, but they were competitive with other vendors in the past."

"It is probably in line with other solutions, but I do not deal with the financial side."

"It is not expensive, and it is also not cheap. iboss is priced right in the sweet spot for the number of features it offers."

"We had the cost of purchasing a new appliance along with the implementation and licensing costs. However, the following year, the cost of just licensing was similar to what was paid the previous year for a new appliance along with the implementation and licensing costs."

"The overall pricing for iboss is very competitive and transparent."

"It is expensive compared to one of its competitors."

"Symantec Secure Web Gateway is less expensive than one of its competitors."

"Pricing and licensing is stunted and licensing is expensive. We have many customers who are now thinking about other solutions due to the cost."

"There is an additional charge for advanced security features."

"It is quite expensive. It does its job, but it is quite expensive for what we need."

"We pay around 6,500 INR per user per year, which is very expensive. I would rate Zscaler's pricing one out of five."

"If we need any extra features, the price will increase."

"Licenses are available on a per-host basis. Some features like sandboxing require an additional fee, but most standard features are included in the license."

"ZIA follows a subscription model pricing and charges you based on the number of users. I would say its price is good."

"Because it's a cloud solution, we pay on a yearly basis. It is affordable and includes tech support and all features."

"The pricing for Zscaler Internet Access could be made cheaper."

"Roughly, we might spend $70,000 a month on the solution. We don't pay for anything beyond the standard licensing fee."

More Zscaler Internet Access pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Comms Service Provider

Construction Company

19%

Comms Service Provider

11%

Financial Services Firm

10%

Manufacturing Company

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	2
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	9
Large Enterprise	39

Questions from the Community

What needs improvement with iboss?

iboss could be improved by making the dashboard more user-friendly, providing more detailed real-time alerts, and imp...

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What is your primary use case for iboss?

iboss is primarily used for cloud security, helping to protect users when they access websites and cloud applications...

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What is your experience regarding pricing and costs for iboss?

The pricing and licensing for iboss were reasonable for the security features. The setup costs were manageable, thoug...

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What is your experience regarding pricing and costs for Symantec Secure Web Gateway?

I believe that pricing is on par with peers. Symantec and other vendors offer discounts when cutting a deal with a cu...

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What needs improvement with Symantec Secure Web Gateway?

AI-driven security could be helpful, yet how effective it will be remains unclear. I plan to evaluate whatever new fe...

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What is your primary use case for Symantec Secure Web Gateway?

I find the product to be very straightforward. I just install it and forget it as it continuously monitors traffic. I...

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Which is the better security solution - Cisco Umbrella or Zscaler?

Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zs...

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Which is better, Zscaler internet access or Netsckope CASB?

We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify ...

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What is your experience regarding pricing and costs for Zscaler Internet Access?

We have not purchased Zscaler Internet Access through the AWS Marketplace; the licensing process was handled separate...

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Comparisons

Prisma Access by Palo Alto Networks vs iboss

Compared 10% of the time

Netskope vs iboss

Compared 8% of the time

Fortinet FortiGate vs iboss

Compared 7% of the time

Cisco Umbrella vs iboss

Compared 6% of the time

Zscaler Zero Trust Exchange Platform vs iboss

Compared 4% of the time

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Akamai Secure Internet Access Enterprise vs Symantec Secure Web Gateway

Compared 14% of the time

Cisco Umbrella vs Symantec Secure Web Gateway

Compared 12% of the time

Fortra's Clearswift Secure Web Gateway vs Symantec Secure Web Gateway

Compared 8% of the time

Prisma Access Browser vs Symantec Secure Web Gateway

Compared 5% of the time

Blue Coat Secure Web Gateway Virtual Appliance vs Symantec Secure Web Gateway

Compared 2% of the time

More Symantec Secure Web Gateway Competitors

Cisco Umbrella vs Zscaler Internet Access

Compared 31% of the time

Prisma Access by Palo Alto Networks vs Zscaler Internet Access

Compared 5% of the time

Netskope vs Zscaler Internet Access

Compared 4% of the time

Fortinet FortiGate vs Zscaler Internet Access

Compared 4% of the time

Check Point Harmony SASE (formerly Perimeter 81) vs Zscaler Internet Access

Compared 2% of the time

More Zscaler Internet Access Competitors

Product Reports

Buyer's Guide

iboss

October 2026

Download iboss product report

Buyer's Guide

Symantec Secure Web Gateway

October 2026

Download Symantec Secure Web Gateway product report

Buyer's Guide

Zscaler Internet Access

October 2026

Download Zscaler Internet Access product report

Also Known As

iBoss Cloud Platform

Symantec Complete Website Security

ZIA

Overview

iboss is the Zero Trust SASE platform that gives organizations complete visibility and governance over their AI, data, and applications through one unified platform, one console, one policy engine, and one data lake.

Your endpoints may already stop malware. Your data and application activity can still be invisible. iboss decrypts and understands every connection, then turns that signal into answers security leaders can act on.

The platform leads with three capabilities in this order: AI Security and Visibility, Data Security and Visibility, and App Visibility and Control. Zero Trust Network Access, VPN replacement, and SD-WAN sit underneath as the access fabric that carries those three. Trusted by global enterprises and government agencies.

What are the most important features of Iboss?

- AI Security and Visibility: conversation capture, shadow-AI discovery, AI DLP, and agent governance across Claude, Co-Work, ChatGPT, Gemini, and Grok, and emerging services.

- Data Security and Visibility: full SSL/TLS decryption, deep content inspection, MIP label compliance, and one-click compliance reporting.

- App Visibility and Control: signatureless CASB, dual risk scoring, in-app controls, and SSPM for major SaaS.

- Containerized Zero Trust SASE: dedicated containers, isolated SSL keys, one console, one policy engine, one data lake.

- Access fabric: ZTNA, VPN replacement, and SD-WAN under the same platform.

What benefits should users consider in reviews?

- Complete visibility over AI, data, and applications from one platform instead of separate point tools.

- Encrypted traffic is inspected by default so data decisions use content and context together.

- Shadow SaaS and new web tools appear as they are used, with enforceable controls in one console.

- Native data sovereignty through dedicated containers, in-region inspection, and per-customer SSL key custody.

- Scale proven in published materials: 10M+ users, 100+ countries, 150B+ transactions, 2.5B+ threats blocked.

Economic buyers are CISOs, CIOs, and VPs of Security. Champions include security architects, network and infrastructure leaders, SecOps, and GRC. Primary segments: enterprise and business, financial services, government (including FedRAMP Gov Cloud), healthcare, manufacturing, legal and professional services, retail and hospitality, and MSP/MSSP partners. Education, including K-12, is one vertical among these.

iboss

Symantec Secure Web Gateway provides robust endpoint security, offering seamless management, website blocking, and advanced threat protection, with cloud hosting and SSL interception.

Symantec Secure Web Gateway is designed to enhance web security through its endpoint security integration, effective website blocking, and SSL interception capabilities. Supporting numerous platforms, it allows swift deployment and comprehensive reporting, making it a preferred choice for companies seeking reliable antivirus protection and controlled internet access. Despite facing challenges with technical assistance and firewall functionalities, it stands out with its efficient threat-handling processes and user-friendly management features. Administrators benefit from straightforward URL filtering and a consistently active web-based cloud proxy, ideal for reducing infrastructure management issues.

What are the key features of Symantec Secure Web Gateway?

User-friendly interfaces and easy management allow for intuitive operation and administration.
Strong endpoint security integrates seamlessly with antivirus features and content filtering.
Website blocking offers controlled access to ensure safe browsing environments.
SSL interception ensures data protection and secure communication channels.
ICAP capability supports enhanced integration with other security appliances.
URL filtering applies customizable policies for secure, role-based internet access.

What benefits or ROI can be expected from Symantec Secure Web Gateway?

Streamlined deployment and management reduce time and resource investments.
Cloud hosting decreases infrastructure costs and maintenance requirements.
Caching boosts performance with faster load times and reduced bandwidth usage.
Easy initial setup minimizes configuration efforts and operational disruptions.

In industries where web security integration is vital, Symantec Secure Web Gateway manages client traffic, ensures seamless access control, and filters URLs with ease. Its capabilities, similar to Blue Coat's proxy services, offer less infrastructure management, making it ideal for sectors needing constant data protection.

Broadcom

Zscaler Internet Access provides internet security through cloud-native architecture, ensuring threat protection and traffic management without relying on traditional VPNs and firewalls.

It enhances security by offering features such as CASB and DLP. With its cloud-native proxy architecture, it facilitates seamless security with reduced latency and high availability. Organizations value the scalability and centralized policy management, integrating seamlessly with existing systems for remote work. It ensures secure traffic management by delivering advanced threat protection and support for applications through SSL inspection and sandboxing. Enhanced measures for DLP, better integration with tools like MFA, and optimized reporting are areas for growth.

What are the key features?

Website Filtering: Controls access to harmful sites to protect users.
SSL Inspection: Shields against threats bypassing traditional defenses.
Cloud Sandbox: Provides advanced threat protection through testing.
CASB: Offers cloud application visibility and security enforcement.

What benefits should users seek?

Scalability: Easily adjusts to growing requirements without manual intervention.
Centralized Management: Simplifies policy implementation across locations.
Seamless Integration: Reduces need for traditional VPNs by integrating with remote infrastructure.

Many industries leverage Zscaler Internet Access for securing internet traffic and safeguarding against threats like malware and DDoS attacks. It is integral as a secure web gateway to fulfill data loss prevention, bandwidth control, and filtering needs, allowing remote users robust access and protection globally. Companies employ it alongside existing tools for proper security and policy enforcement.

Zscaler

Sample Customers

Trusted by global enterprises and government agencies.

Information Not Available

Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group

Buyer's Guide

Symantec Secure Web Gateway vs. Zscaler Internet Access

November 2026

Free Report: Symantec Secure Web Gateway vs. Zscaler Internet Access

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