We performed a comparison between Pega Customer Service and Siebel CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Pega Customer Service is scalable."
"The most valuable feature of the solution is case management and different configurations."
"The technical support provided for all the solutions from Pega is of the same quality since they have their own internal teams and the same mechanisms, which are good for dealing with issues of different users."
"The product is scalable. It works efficiently for changing existing features."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"The flexibility is very good."
"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."
"Due to the many features that are built in from a CRM perspective, it is the best product we have."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."
"The solution is scalable."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"The only concern I have seen about the product is its prices."
"The licensing cost could also be improved."
"The product's pricing needs improvement."
"Pega JVM function needs to be improved."
"It is difficult to set up."
"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."
"The user interface, mobile application, and support could be improved."
"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."
"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."
"The documentation needs to be improved."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
Pega Customer Service is ranked 37th in CRM with 4 reviews while Siebel CRM is ranked 5th in CRM with 17 reviews. Pega Customer Service is rated 8.6, while Siebel CRM is rated 7.8. The top reviewer of Pega Customer Service writes " The product offers a good interface and automation capabilities, along with great technical support". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". Pega Customer Service is most compared with , whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Salesforce Sales Cloud. See our Pega Customer Service vs. Siebel CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
