Pega BPM vs Studio Creatio comparison

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18,294 views|14,183 comparisons
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1,817 views|1,475 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Pega BPM and Studio Creatio based on real PeerSpot user reviews.

Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Pega BPM vs. Studio Creatio Report (Updated: November 2022).
655,774 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Pricing is a little on the high side.""Can do a lot of things with minimum time and cost.""It is a stable product.""The workflows are the most valuable features, particularly for us, because we were attempting to automate processes by utilizing workflows to provide a hands-off comparison between the bot and the human.""The technical support of Pega BPM is very good.""Pega BPM's most valuable features are case management, integration, the convenience of using REST APIs, and the ease of changing things at the UI level.""The solution has very helpful technical support.""Pega BPM's most valuable feature is the use of CDX to solve problems."

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"Studio Creatio is a very good and complete solution. It is very stable, and for customers who need a good response time, in the public cloud, Creatio provides the possibility to have a private server for a high level of transactions and good response time. Their support is great. They are very good, and they know the solution very well. Their response time is also great.""The most valuable feature of this solution is its simplicity.""Creatio also provides us with scalability, performance and agility.""The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations."

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Cons
"First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets.""In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals.""If it could also be integrated with robotics, it could help with a lot of things, even if we don't have APIs, we could still talk to other applications. If it could invoke a bot, for example.""I believe they simplify the application development. It is still complex. The learning is not easy, it takes time compared to other products on the market.""They need to support the solution better, at this time the company does not have enough support.""The way the IDE works with the chatbox and the taxonomy imports could be a little smoother.""The workflow automation can be slow, so there is room for improvement there.""Pega BPM could improve the UI, it is poorly designed to have a good UX experience."

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"The solution does not allow extensive customization of the UI. I would like to have much more control over the UI when I build a process. Currently on the UI where the fields are placed and the layout is set in place and you cannot change it. Your experience is going to be the same throughout whatever use case that you are building from customer to customer. You can not have much control over how it looks for each customer. This is an area where they can improve on.""Numerous options can make implementation confusing.""Creatio needs to stabilize their marketplace.""They can improve the business rules for defining the type and quantity of the business load. They already seem to be working on this improvement. Integration with the social networks will be very appreciated by the companies. It will be very useful for communication between the company and customers, that is, B to C relationships. Most of the customers or users have smartphones, and they use a lot of social networks. Companies need to stay connected with the customers. They have enabled integration with WhatsApp and Telegram in recent releases, which has been very useful."

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Pricing and Cost Advice
  • "It is cost-effective for medium enterprises. It is cheaper than ServiceNow."
  • "The solution could be less expensive according to my customers. However, I think the price of the solution is fair."
  • "We mostly have a yearly license."
  • "The price is a bit expensive."
  • "Pricing is good."
  • "The licensing model for Pega BPM needs to be improved."
  • "The licensing is on a yearly basis. Because of our special relationship, all the training certifications are free of cost. All our employees can do Pega certifications at zero cost. It is all on Pega."
  • "The price could be lower."
  • More Pega BPM Pricing and Cost Advice →

  • "There is a license required for this solution."
  • "The pricing plans are not user-friendly because in many cases you have to buy different options to get additional features."
  • More Studio Creatio Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Pega BPM has a full suite for any enterprise. It is a process orchestration platform. It has detailed features for case management and workflows.
    Top Answer:Licensing varies across geographical regions for us.
    Top Answer:I would like to see Pega BPM improve the user experience. The platform has a lot of restrictions.
    Top Answer:Studio Creatio is a very good and complete solution. It is very stable, and for customers who need a good response time, in the public cloud, Creatio provides the possibility to have a private server… more »
    Top Answer:They can improve the business rules for defining the type and quantity of the business load. They already seem to be working on this improvement. Integration with the social networks will be very… more »
    Top Answer:We use it for all customer stories. We usually use it for our sales processes and marketing campaigns.
    Ranking
    Views
    18,294
    Comparisons
    14,183
    Reviews
    28
    Average Words per Review
    533
    Rating
    8.2
    Views
    1,817
    Comparisons
    1,475
    Reviews
    4
    Average Words per Review
    413
    Rating
    8.3
    Comparisons
    Also Known As
    Pegasystems, SmartBPM
    Learn More
    Pega
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    Overview

    Pega BPM is a low-code process automation software product that helps organizations quickly build business applications that deliver the demanded experience by customers. This product is a business process management (BPM), process automation, rapid application development, and low-code development tool.

    Pega utilizes business process management (BPM) - a methodology to manage processes and workflows in an organization with the aim to increase work process results. The product implements BPM in the following steps:

    • Analysis: Through comprehensive analysis, the processes that can be created or optimized to meet business needs are identified.

    • Design: The design of a process aims to reduce errors and maintain relevant standard operating procedures.

    • Modeling: The process design can be modeled using various software tools.

    • Execution: The process model execution can be governed through a business rules engine.

    • Monitoring: Monitoring is performed to detect any issues and collect relevant data.

    • Optimization: The collected data is used to optimize and improve processes.

    Pega BMP utilizes this methodology to automate and simplify operations for companies and improve business agility. The solution can automate business operations such as business rules, mobile application development, reporting, case management, security, integration, and predictive and adaptive analytics. It can be employed on premises and in the cloud and allows for automating services such as accounts, marketing, and sales.

    Pega BPM Features

    Pega BPM has various features through which businesses can automate processes and reduce operational costs. Some of these features include:

    • Adaptive Decision Management: Through the support of data analysis concepts, this product feature allows users to make crucial decisions. It supports the retrieval of data automatically, facilitating real-time decision-making. It also provides the ability to make decisions at all times, depending on changes in the processes.

    • Automatic Code Generation: The programming time at a company can be reduced through this feature, as it generates application codes automatically. The feature offers industry-specific solution frameworks for developing applications and visual development tools, allowing business users to build apps. This enables the simplification of complex business processes by converting them.

    • Pega Omni-channel UI: The user interface (UI) of Pega BPM is a design-once and deploy-anywhere model. This means that any channel can be interfaced with the UI, as designs can be adapted to various parameters, including device, channel, or user.

    • Pega Live Data: This feature of the tool integrates all the business’s data, analyzes it, and summarizes it into formats suitable for presentation. The feature has a caching option, which improves data management by reducing the load on external applications.

    • Pega Situational Layer Cake: Through this feature of the solution, business processes can be adjusted regarding changes in customer type, departments, products, geographies, time, languages, and channels.

    • Pega Pulse: Through Pega Pulse, employees, partners, and customers can collaborate and solve issues simultaneously.

    Pega BPM Benefits

    Pega BPM has various benefits for businesses. They include the following:

    • Accelerates business processes by building applications in a timely manner.

    • Provides automatically tailored screens and forms for customers to improve user experience and engagement.

    • Can be utilized on various sources, including being moved from a data center to the cloud and vice versa.

    • The low-code functionality decreases the need for developer intervention and reduces the costs of outsourcing IT assistance and maintenance.

    • The tool offers a flexible UI that allows users to switch from web to mobile during all times of product usage.

    • The platform offers business scalability incrementation through quick application development.

    Reviews from Real Users

    Amarender C., a feature lead at a financial services firm, thinks Pega BPM is easy to set up with great documentation and training.

    Anoop S., a delivery manager at LanceSoft, rates the product highly because it is user-friendly and has case management and claims management functions; has good documentation and a community portal that help in learning the product and resolving issues.

    Intelligent business process management and low-code platform with out-of-the-box solutions and templates

    Studio Creatio, Enterprise Edition is the unique synergy of business processes management and case management technologies that provide organizations with powerful tools to easily manage and optimize business processes.

    Offer
    Learn more about Pega BPM
    Learn more about Studio Creatio
    Sample Customers
    The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
    Rangel Logistics Solutions
    Top Industries
    REVIEWERS
    Computer Software Company36%
    Financial Services Firm29%
    Real Estate/Law Firm7%
    Comms Service Provider7%
    VISITORS READING REVIEWS
    Financial Services Firm22%
    Computer Software Company20%
    Comms Service Provider9%
    Energy/Utilities Company6%
    VISITORS READING REVIEWS
    Computer Software Company31%
    Comms Service Provider10%
    Government9%
    Insurance Company7%
    Company Size
    REVIEWERS
    Small Business9%
    Midsize Enterprise13%
    Large Enterprise79%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise10%
    Large Enterprise75%
    REVIEWERS
    Small Business63%
    Midsize Enterprise25%
    Large Enterprise13%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise14%
    Large Enterprise64%
    Buyer's Guide
    Pega BPM vs. Studio Creatio
    November 2022
    Find out what your peers are saying about Pega BPM vs. Studio Creatio and other solutions. Updated: November 2022.
    655,774 professionals have used our research since 2012.

    Pega BPM is ranked 2nd in Business Process Management (BPM) with 28 reviews while Studio Creatio is ranked 19th in Business Process Management (BPM) with 4 reviews. Pega BPM is rated 8.2, while Studio Creatio is rated 8.2. The top reviewer of Pega BPM writes "Excellent machine learning, automation intelligence, DevOps for larger organizations". On the other hand, the top reviewer of Studio Creatio writes "Accommodates numerous users for a large amount of documents, but it is difficult to integrate". Pega BPM is most compared with Camunda Platform, ServiceNow, Appian, Microsoft Power Apps and IBM BPM, whereas Studio Creatio is most compared with Oracle Visual Builder Cloud Service, Bizagi, Camunda Platform, Mendix and Apache Airflow. See our Pega BPM vs. Studio Creatio report.

    See our list of best Business Process Management (BPM) vendors, best Rapid Application Development Software vendors, and best Low-Code Development Platforms vendors.

    We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.