Pega Platform and Studio Creatio both compete in the enterprise software market, focusing on case management and process automation. Pega holds the advantage for large enterprises due to its strong integration services and scalability, whereas Studio Creatio is preferred for its intuitive CRM-focused capabilities.
Features: Pega Platform offers robust case management, extensive no-code development, and strong integration services, ideal for large-scale enterprise solutions. Studio Creatio provides low-code and no-code development options, dynamic case management, and process automation with a focus on CRM functionality.
Room for Improvement: Pega Platform has areas for improvement in cloud presence, AI and machine learning integration, and price competitiveness. Enhancing technical support responsiveness is also advised. Studio Creatio could improve in customization, integration capabilities, and providing more intuitive interfaces for complex operations.
Ease of Deployment and Customer Service: Pega supports both on-premises and cloud deployments, suitable for large enterprises, though customer service has mixed reviews. Studio Creatio similarly offers flexible deployment choices, with generally positive feedback on customer support, but both platforms can enhance support efficiency.
Pricing and ROI: Pega Platform is seen as expensive with a complex pricing model based on user count and scale, but offers significant ROI for large enterprises. Studio Creatio is competitively priced, benefiting smaller businesses with a straightforward pricing strategy and strong ROI due to process efficiencies.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
With the recent development of AI agents in Pega Platform 24.2, the adoption is not heavy due to regulations around using external LLM by customers, especially regulated customers in BFSS and healthcare.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
From a licensing perspective, it is higher than the competition.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
Product | Market Share (%) |
---|---|
Pega Platform | 5.2% |
Studio Creatio | 0.8% |
Other | 94.0% |
Company Size | Count |
---|---|
Small Business | 9 |
Midsize Enterprise | 15 |
Large Enterprise | 68 |
Company Size | Count |
---|---|
Small Business | 10 |
Midsize Enterprise | 2 |
Large Enterprise | 1 |
Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.
Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.
What are the key features of Pega Platform?In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.
Intelligent business process management and low-code platform with out-of-the-box solutions and templates
Studio Creatio, Enterprise Edition is the unique synergy of business processes management and case management technologies that provide organizations with powerful tools to easily manage and optimize business processes.
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