


Find out what your peers are saying about SAP, Oracle, Microsoft and others in ERP.
I have definitely seen ROI from Oracle E-Business Suite in terms of cost savings and time savings.
Salesforce Sales Cloud is a fantastic tool but requires disciplined data entry by sales personnel and operations teams to maintain data quality.
We are not just implementing Salesforce Sales Cloud; we need to understand what the customer wants to achieve in 5 to 10 years.
SAP ERP did provide value for money.
Reporting bugs and getting feedback, as well as having engineers work on issues, was very transactional.
I have communicated with the technical support of Oracle E-Business Suite through our local vendor who connects with us weekly to diagnose our ERP system and provide us with quick solutions for stability management.
I have delivered technical support numerous times for clients, including those in the banking sector, focusing on Oracle Application Framework.
I wouldn't say you go to Salesforce Sales Cloud for their customer support unless you purchase one of their premier plans, which is additional money.
Support requires a subscription and when taken, the service is pretty nice.
SAP technical support is very good.
It was very quick, and we didn't have many tickets, but every time any issues arose, they were very quickly resolved.
It is not easy to justify something as high priority unless the system is completely down.
I find Oracle to be much better than other ERPs like SAP or IFS, being easier and more comfortable for everyone.
For scalability, I also rate Oracle E-Business Suite as a ten.
I would say it's fairly easy to scale.
Salesforce is highly scalable and operates efficiently.
Salesforce Sales Cloud is totally cloud native, requiring no additional effort for scalability.
Salesforce Sales Cloud's scalability is impressive as it grows easily with my organization's needs.
It is scalable when moving from one version to another or adding additional components like warehouse management.
The scalability of SAP ERP is excellent.
The system is very stable.
I assess that Oracle E-Business Suite is stable and reliable, as our full server is in our control, making it totally secure for our organization because it is not cloud-based.
Oracle E-Business Suite is stable and reliable, with a very low chance of data loss.
Salesforce Sales Cloud is very stable.
I have not experienced any degradation in Salesforce's performance.
Production processes would be on hold without stability, so it is quite important that the software is very stable.
Stability-wise, SAP ERP is the best product among others.
I should be able to customize the screen or application without needing technical support.
We are moving to the cloud and are looking at the cloud version of it for the cost of ownership and a more modernized integrated platform.
While Oracle has introduced the command center and ECC dashboard, the ECC still has very limited features and functionality.
If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.
Compared to AWS, it is slower, which could be a hindrance.
With today's generative AI capabilities like ChatGPT, it should be possible to directly communicate with the software rather than navigating through the entire system manually.
SAP ERP could improve by integrating additional components such as digital signatures and barcoding.
SAP recently implemented Databricks, and they started investing significantly in the analytic environment.
I believe that SAP ERP needs to include AI functionality now, as I think it would be a significant change that could improve and enhance the product.
For small businesses or those generating low revenue, it is often expensive.
Oracle pricing is comparatively high to other vendors.
Each license costs a significant amount.
Without negotiation, costs can become expensive.
This happened for the first time because of the new CEO, Arundhati, who revolutionized pricing strategies, allowing discounts of 60-70% for Salesforce Sales Cloud in India.
Salesforce Sales Cloud is extremely expensive.
Small and medium companies can struggle with the pricing.
The pricing for SAP ERP is medium but slightly on the higher side.
Oracle E-Business Suite provides standard APIs for integrating with custom applications.
As a core user of both Oracle and IFS ERP, I can visit all the modules at the same time. This helps me synchronize all the data across all modules, enabling me to show management how the organization works, how each module functions, and how people can get the information they need from the right sources.
Oracle E-Business Suite is keeping up with the market and now introducing AI database capabilities.
Its easy-to-navigate interface aids in delivering clear vision and organization, especially for sales and business management.
Being able to pull reports in Salesforce Sales Cloud based on any of the fields that we have there and then building logic on those fields saves me time and also gives me visibility into what's going on with my teams across multiple departments, which is very helpful for us.
The Einstein Analytics and the inbuilt reporting are very useful for keeping track of pipeline movement.
The consistent integrations and real-time data analytics in SAP ERP significantly enhance the decision-making process by facilitating follow-ups and action points.
SAP ERP has impacted our organization positively because it is highly customizable to build any process we have in our companies and to write programs.
SAP ERP is particularly strong in manufacturing, from production planning to plant maintenance, then Material Management itself, and managing warehouse management and inventory control.
| Product | Mindshare (%) |
|---|---|
| Oracle E-Business Suite | 4.0% |
| SAP ERP | 9.0% |
| SAP S/4HANA | 5.8% |
| Other | 81.2% |
| Product | Mindshare (%) |
|---|---|
| Salesforce Sales Cloud | 2.4% |
| Microsoft Dynamics CRM | 2.7% |
| Zoho CRM | 1.9% |
| Other | 93.0% |
| Product | Mindshare (%) |
|---|---|
| SAP ERP | 9.0% |
| SAP S/4HANA | 5.8% |
| Oracle E-Business Suite | 4.0% |
| Other | 81.2% |


| Company Size | Count |
|---|---|
| Small Business | 43 |
| Midsize Enterprise | 33 |
| Large Enterprise | 114 |
| Company Size | Count |
|---|---|
| Small Business | 56 |
| Midsize Enterprise | 25 |
| Large Enterprise | 43 |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 31 |
| Large Enterprise | 78 |
Oracle E-Business Suite offers integrated financial management with HR, payroll, procurement, and project management modules, enabling efficient finance and operations handling. Its adaptability attracts diverse industries, with functionalities for both private and public sectors.
Oracle E-Business Suite is renowned for its comprehensive capabilities in ERP solutions, providing robust analytics and reporting to enhance financial and operational management. It supports complex business processes, accommodating various industry needs while ensuring regulatory compliance. Despite its strengths, challenges such as high costs, complex deployment, and outdated technology exist. User adoption and integration difficulties persist along with licensing issues. Frequent updates, inadequate reporting tools, and cloud transition demands add to its complexity.
What are the key features of Oracle E-Business Suite?Companies use Oracle E-Business Suite mainly for financial management, HR operations, and supply chain management. By integrating financials with other applications, it serves industries like manufacturing, healthcare, government, and telecommunications. Businesses also leverage it for employee data management and process automation.
Salesforce Sales Cloud is a comprehensive tool lauded for its customization, ease of use, and integration capabilities. Its cloud-based nature offers seamless access and scalability, helping manage leads, opportunities, and workflows efficiently. Powerful reporting and dashboards enhance visibility and productivity.
Salesforce Sales Cloud serves as an essential aid for companies aiming to streamline sales processes. It integrates sales and marketing, manages customer data, and supports automation, which increases efficiency. Despite its expense and complex interface, its ability to forecast, track customer engagement, and automate key workflows stands out. Companies encounter challenges with system costs and integration issues, particularly regarding third-party applications and mobile functionality. Reporting and dashboards offer significant insights, although room for improvement exists. Licensing costs and storage fees are considerations for prospects, alongside the need for improved training and AI features. Users maximize the platform for sales pipeline management, forecasting, and operational analytics.
What are the most important features?Organizations across industries utilize Salesforce Sales Cloud from finance to healthcare for business development and CRM tasks. It is integral to managing accounts, leading pipelines, and aligning sales with marketing strategies. Firms improve customer relations and operational efficiency through its analytics and reporting capabilities.
SAP ERP integrates modules like finance, supply chain, and material management, delivering seamless operations and real-time analytics. Its customization, scalability, and robust security make it ideal for large enterprises across different industries, enhancing decision-making and business efficiency.
SAP ERP is a comprehensive tool designed to streamline enterprise operations across finance, procurement, HR, sales, logistics, and manufacturing. Known for its adaptability and user-friendly interface, it supports real-time data analytics, crucial for informed decision-making. Its scalability ensures suitability for large organizations, while its reliable security measures protect data integrity. Despite its complexity and high initial costs, SAP ERP provides extensive customization options, aligning with specific business practices and enabling enhanced productivity. However, improvements are needed in integration with other systems and reporting features.
What are the key features of SAP ERP?SAP ERP is utilized in sectors such as agriculture, healthcare, and utilities to integrate complex enterprise functions. It aids in production planning, financial control, and maintaining compliance with regulations. Its capability to align with distinct business requirements enables industries to achieve greater operational efficiency.