We performed a comparison between Salesforce Platform and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Amazon Web Services (AWS), Oracle and others in PaaS Clouds."It's very flexible and offers tremendous features for customers."
"The most valuable features are quick customization, solid deployment processes, and excellent reliability."
"I'm not sure what the most valuable aspect of the solution is, but I can say that their finance and auditing systems are quite impressive. You can audit in different invoices right to procurement. It's all quite seamless."
"A great platform to import, manage and save customer data."
"The solution scales extremely well."
"The presentation is clear and easy to comprehend."
"The entire solution is very customizable and you are able to add many functionalities."
"The solution provides a preferred method of backing up data."
"I can see activity per customer. I can find out quickly and easily who was the last person I talked to, when it was, and what we were talking about."
"Salesforce highlights what are we selling in different regions and which regions or areas offer opportunities. We are able to view sales by month, quarter or year."
"The user interface is pretty simple."
"Different leads and fields can be utilized inside of Salesforce, using the Sales Path to follow those specific leads, and what leads convert over into opportunities. The leveraging of fields help to track progress on the user interface."
"Salesforce helps up keep track of candidates."
"The reporting features are useful."
"Contact records are most valuable."
"The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened."
"The solution offers upgrades at a slower pace. The solution needs to keep up with competitors."
"Salesforce also did not integrate well with some of the other systems that we had."
"When it switched to lightning, it threw me for a loop. When they changed the look and feel, I had a hard time finding things and doing what I used to do."
"The reporting functionality is not very intuitive."
"Salesforce introduces a lot of products and sometimes rebrands them, causing confusion. They acquire products like W and retain their names, creating confusion in the market. This confusion isn't related to the product's functionality but rather its positioning and rebranding. For instance, what was once known as Community Cloud is now referred to as Experience Cloud. This can be confusing for business leaders."
"I want more analytics in the platform and the addition of AI-based models, for example, predictive feedback. The Salesforce Platform needs to be more intelligent and intuitive to make it a great solution."
"Although the platform is already set up for you, there's a lot of customization that needs to be done, especially for any new component we start using. For whatever solution we wanted, we had to think for ourselves and design it all on our own. And, unfortunately, there were some components that were not really mature in the beginning, like Tableau for example."
"Pricing is the biggest factor. The cost right now is too high and I've had a lot of clients leave."
"In the next release, I would like to see more integration."
"The solution's design could be improved."
"Its reporting capabilities can be improved. Its reporting interface should be improved to personalize reports."
"I would like to see licensing fees reduced in the next release."
"One area where the solution could improve is with handling feature requests."
"If they could have convenient APIs into the other parts of the corporation that I wish to share data with, that would be helpful."
"It does not include a professional accounting system, it is operations and it is CRM. It is not capable of accounting things."
"The built-in functionality is a little dated."
Salesforce Platform is ranked 8th in PaaS Clouds with 80 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 94 reviews. Salesforce Platform is rated 8.2, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure and Appian, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and Oracle ATG.
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