2019-09-12T09:06:00Z
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
  • 0
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What do you like most about PagerDuty?

Hi Everyone,

What do you like most about PagerDuty?

Thanks for sharing your thoughts with the community!

4
PeerSpot user
4 Answers
Darrin Khan - PeerSpot reviewer
Compliance, Security & Testing Manager at a financial services firm with 11-50 employees
Real User
2020-10-08T07:25:00Z
Oct 8, 2020

It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise.

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LS
VP of Engineering at MessageBird
Real User
2020-06-25T10:53:00Z
Jun 25, 2020

The most valuable feature is definitely the flexibility of the schedule.

The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs.

Gilad Karmy - PeerSpot reviewer
Tier 4 Support Team Leader at a Comms Service Provider
Real User
2020-03-01T06:37:00Z
Mar 1, 2020

A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem.

Michael Maack - PeerSpot reviewer
Owner at IT Verke limited
Real User
2019-09-12T09:06:00Z
Sep 12, 2019

PagerDuty is very stable and very reliable.

Learn what your peers think about PagerDuty. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
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Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Sep 22, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 8 answers
Michael Maack - PeerSpot reviewer
Owner at IT Verke limited
Sep 12, 2019
Our primary use case of this solution is for alarming and to mitigate threats in our organization.
Gilad Karmy - PeerSpot reviewer
Tier 4 Support Team Leader at a Comms Service Provider
Mar 1, 2020
The most common use case is the result of alerts coming from a monitoring system, like New Relic or Nagios, alerts that we define as critical. They are alerts where we need someone to get on a bridge or to start working on them during the night. Once such an alert is firing, it fires a PagerDuty alert and it triggers the current on-call who is scheduled in PagerDuty's schedule. The on-call person acknowledges the alert and looks into it to understand what is going on and to update, via PagerDuty, what the status is. The update will be sent to all the groups that are part of the PagerDuty schedule until the issue is resolved. We mostly integrate it with other monitoring tools like New Relic or Nagios, or we are using their email integration for on-call processes to page people in groups. We also use it for Sev 1 issues that are coming from alerts from New Relic or from Nagios or other monitoring systems.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Sep 19, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 6 answers
Michael Maack - PeerSpot reviewer
Owner at IT Verke limited
Sep 12, 2019
Licensing costs are around $700 a month and the only additional costs are phone costs in some instances.
LS
VP of Engineering at MessageBird
Jun 25, 2020
A con, a failure, is the cost which is quite high. But if you want to get a full-featured application and you have a big team... Some important features are closed to a group because of the licensing. For example, one of the features that I always wanted to use but never managed to is the postmortem part of PagerDuty. To me, it is important that everyone in the organization be able to read any postmortem that is produced. PagerDuty only allows you to share it with people who have accounts. It doesn't have different levels of accounts. There is only a complete account and you have to pay for it. You really need to understand what feature functionality you want from the solution and then see what the cost-benefit is for what you want to achieve. We tried the stakeholder licenses, but we ended up never using them. They don't have a lot of flexibility on that. It's almost like one type of licensing or nothing.
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