Learn what your peers think about PagerDuty Operations Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
Compliance, Security & Testing Manager at a financial services firm with 11-50 employees
Real User
Oct 8, 2020
It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise.
VP of Engineering at a comms service provider with 201-500 employees
Real User
Jun 25, 2020
The most valuable feature is definitely the flexibility of the schedule.
The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs.
Tier 4 Support Team Leader at a comms service provider with 10,001+ employees
Real User
Mar 1, 2020
A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty...
The product easily integrates with other solutions.
The initial setup is a simple process.
Alert deduplication and noise reduction for alerts are the major features that I found useful.
The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls.
The initial setup is straightforward.
It has scaled well for us.
PagerDuty's notification process is the most valuable feature.
The SMS pages and the mobile application are pretty much the top two features.
It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise.
The most valuable feature is definitely the flexibility of the schedule.
The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs.
A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem.
PagerDuty is very stable and very reliable.