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OpenText Solutions Business Manager vs Studio Creatio comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Ranking in Business Orchestration and Automation Technologies
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
660
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
OpenText Solutions Business...
Ranking in Business Orchestration and Automation Technologies
39th
Average Rating
8.0
Number of Reviews
4
Ranking in other categories
Software Configuration Management (9th)
Studio Creatio
Ranking in Business Orchestration and Automation Technologies
18th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
28
Ranking in other categories
Business Process Management (BPM) (13th), Rapid Application Development Software (17th), Low-Code Development Platforms (11th)
 

Mindshare comparison

As of August 2026, in the Business Orchestration and Automation Technologies category, the mindshare of Automation Anywhere is 6.3%, down from 7.5% compared to the previous year. The mindshare of OpenText Solutions Business Manager is 0.3%. The mindshare of Studio Creatio is 1.5%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Orchestration and Automation Technologies Mindshare Distribution
ProductMindshare (%)
Automation Anywhere6.3%
Studio Creatio1.5%
OpenText Solutions Business Manager0.3%
Other91.9%
Business Orchestration and Automation Technologies
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
it_user713322 - PeerSpot reviewer
Works at a tech company with 51-200 employees
We've used it for traditional help desk and defect tracking endeavors
It is the Swiss Army knife of software applications. If you have a process, SBM can be easily used to track and report on that process We've used it for traditional help desk and defect tracking endeavors, but we've also used it for HR, Marketing, and even some non-traditional government…
BK
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
Automation has transformed banking workflows and drives custom process optimization
Based on my six years of experience, I see that Studio Creatio is continuously improving its workflows, materials, and capabilities. I still see potential improvements in certain areas. For example, some capabilities that the system does not have need to be identified so that customers are aware of what is not possible. The system should be designed to allow customers to connect with any system seamlessly rather than just through marketplace applications. It should have the capability to connect with any other system without limitation, as in some projects, while it was able to connect with 100 other systems, there were one, two, or a few that were not compatible. Regarding needed improvements, with respect to use cases and documentation, more comprehensive use cases and in-depth scenarios covering real business situations and solutions are definitely needed. Mobile users are quite frustrated, so the system needs more modern features, modern user interfaces, and an independent development module for the mobile app. The current mobile app is outdated, and I cannot customize it accordingly. Something new in this area is necessary.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The object cloning is its most valuable feature."
"The recorder feature for front end automation and email packages is the most valuable feature as it has more features and it makes the email server related tasks easier and more independent on the email client."
"Our clients are always happy with the product and its performance."
"The technical support is very good. We are very happy with them."
"I like the new GenAI and Automation Co-Pilot, which is something like attended automation."
"We've saved a lot of time. How much time we save depends on the process. It's likely at least 50%. Sometimes, it's up to 70%."
"It is very self-explanatory, making it easy for non-technical users to develop."
"While RPA is the cutting-edge technology to bring digital transformation, the RPA as a service will reduce costs and increase efficiency with ease of deployment, less maintenance, and cheaper upgrade costs."
"There was a significant ROI, as the development of weekly metrics from Excel spreadsheets, Lotus Notes databases, Access databases, and some Word documents went from a two to three day affair to a process that now takes seconds."
"Allows us to automate work flows to provision IS services."
"The Composer is absolutely a magical tool, allowing you to get a fully functional app based on your process sketch in a couple of hours, without knowing BPMN notation."
"Estimates from all teams are visible in one general ticket (PFC)."
"The most valuable features of the solution are its CRM functionality and the fact that it is a no-code solution"
"The solution is very good, very stable, and is being continuously improved with new versions every two months."
"Studio Creatio is a business automation platform and is very versatile, as it can automate most of the management processes that you come across on a day-to-day basis in your corporation."
"The low-code tools and business process management that Creatio provides are useful for our internal processes. It is also very easy to use."
"The scalability of Studio Creatio is commendable, and I would rate it eight out of 10."
"To have the ability to truly customize and build every internal process just the way our organization prefers."
"Studio Creatio has positively impacted my organization mostly by speeding up the process at which clients can open an account, and we tried to shorten the time on an automatic flow to make it easier and reduce the time needed to open the account and ensure the entire workflow functions optimally."
"Studio Creatio is a very good and complete solution. It is very stable, and for customers who need a good response time, in the public cloud, Creatio provides the possibility to have a private server for a high level of transactions and good response time. Their support is great. They are very good, and they know the solution very well. Their response time is also great."
 

Cons

"We will be running error handling for 8,000 process and the system will fail."
"I feel the tool has to provide deeper insights for debugging issues, considering both internal and external factors."
"In the age of AARI and Automation Anywhere 2019 IQ Bot, the biggest challenges for me and my company are understanding the product and implementing it at the right place."
"Automation Anywhere (AA) has a lot of stability issues. It needs a lot of maintenance."
"The product needs to catch up to the promise of known technology and apply more intelligent behaviors concerning AI or unstructured learning."
"They should do more on the cognitive side. If they can keep adding more features, that would be their greatest advantage."
"Automation Anywhere is not very scalable because the update and upgrade process requires immense effort from the IT organization to do a tool check."
"Room for improvement is more on the IQ Bot side: How quickly we can adopt and deploy it?"
"User interface and links between tickets. For me, Jira is the ideal tool."
"Reporting is generally very good, but people always want more."
"Response time could improve."
"Studio Creatio can be improved since it sometimes requires a minimum operating system memory requirement, which was an issue for me initially when installing it, and a more lightweight version would allow individuals with less hardware to work with it."
"I would rate customer support a 4 on a scale from 1 to 10 because there is no support available unless it is through a consultancy that we hire, and there is not Studio Creatio's own local support in my region."
"Mobile users are quite frustrated, so the system needs more modern features, modern user interfaces, and an independent development module for the mobile app."
"If you really want a BI-capable tool, it is better to acquire licenses of such products."
"On the other hand, when you are implementing the solution, we can't get enough support from the vendor."
"The documentation must be more technical."
"It would be great if the product included a process design tool like Visio inside Process Designer."
"Numerous options can make implementation confusing."
 

Pricing and Cost Advice

"We were paying approximately $30,000 for a year license."
"We brought onshore a lot of what we were doing offshore, saving our company close to $20 million."
"We have a few licenses. They cost roughly $10,000 each."
"From my experience, I can say that the initial setup cost is easily recovered over a period of time once the bots start running in production."
"Based on what I've heard, it's costly, but I don't know much about its pricing."
"The cost is high for small-scale businesses but it is fine for medium and large enterprises. Its high licensing cost may affect small-scale businesses. Reducing licensing costs would benefit many users."
"There are some additional costs beyond the standard licensing fees. There are a couple of add-ons we've looked at: The IQ Bot for OCR and machine-learning were add-ons, as well as the Bot Insights - the analytics."
"The product starts at $10,000 and then it's up to you regarding how much you can consume."
Information not available
"It is fairly competitive."
"The pricing plans are not user-friendly because in many cases you have to buy different options to get additional features."
"I rate the product price a five or six on a scale of one to ten, where one is cheap, and ten is expensive."
"I rate the pricing a five on a scale of one to ten, where one is cheap and ten is expensive."
"The tool is reasonably priced."
"From my standpoint, it blows out of the water all the other competitors out there that we were potentially looking at, and it was in a reasonable price range, whereas you have these other Fortune 500 companies that were asking for a ridiculous amount."
"There is a license required for this solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
11%
Construction Company
11%
Outsourcing Company
10%
No data available
Construction Company
18%
Manufacturing Company
13%
Financial Services Firm
12%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business157
Midsize Enterprise82
Large Enterprise558
No data available
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise6
Large Enterprise7
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
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What is your experience regarding pricing and costs for Studio Creatio?
The experience with pricing, setup cost, and licensing was that licenses were very limited. To request another licens...
What needs improvement with Studio Creatio?
Specifically speaking, other than checking on the metrics for the contact center and ensuring that they are all align...
What is your primary use case for Studio Creatio?
I have been using Studio Creatio for about two years. My main use case for Studio Creatio is sales enablement and wor...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Micro Focus Solutions Business Manager, Serena Solutions Business Manager, TeamTrack
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
eBay, AgustaWestland, EMI Music, LenderLive, Martin-Baker Aircraft Co. Ltd.
Rangel Logistics Solutions
Find out what your peers are saying about OpenText Solutions Business Manager vs. Studio Creatio and other solutions. Updated: June 2026.
909,725 professionals have used our research since 2012.