Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What needs improvement with TestRail by Gurock?

Please share with the community what you think needs improvement with TestRail by Gurock.

What are its weaknesses? What would you like to see changed in a future version?

PeerSpot user
7 Answers
HeshamFouad - PeerSpot reviewer
Quality and Technical Support Department Manager at dsquares
Real User
Top 5Leaderboard
Feb 20, 2022

TestRail by Gurock could improve by adding a defect management module tool. It would add a lot of value if I want to install it and I don't have Jira or an isolating team. For example, if I am providing a service it's separated from the development team, it then would be better to have defect management included with the test management. However, as it is now I need to be integrated with Jira or another defect management tool to complete the testing process. In an upcoming release, they could improve the reporting module.

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Hema Patil - PeerSpot reviewer
Software Quality Engineering Manager at Cytel
Real User
Top 5
Jan 28, 2022

Their customer support could be improved. Sometimes we struggle with that. It could be faster. Whenever we raise any query, they get back to you but the turnaround time is very slow. Additionally, whenever there is a new version update to the cloud version, we sometimes face issues. We try to reach out to the technical team, and it requires quite a few times of trying. In the next release, I would like to see improved technical support included. Additionally, improved backup and restore facilities would be good. At the moment, Gurock owns that regardless of whatever licenses we have purchased. That should be given to the customer.

Lead Engineer - Automation at IMS Health Holdings, Inc.
Real User
Top 20
Nov 20, 2021

With TestRail, the APIs are there, but they may not be able to easily integrate with the Jenkins. I think it's not directly integrated with automation kit solutions. Maybe manual test cases have APIs, but they may not be with automation specifics. Suppose I have a Selenium automation and I want to run it from a TestRail. Obviously the TestRail should have an agent for it, an automation server should be configured, but I don't think they have this.

Quality Assurance Manager at a financial services firm with 10,001+ employees
Real User
Nov 12, 2020

I do see room for lots of improvement in it. In terms of usability, duplication with test cases and constant creation of projects isn't easy. There is also too much API integration into automation tools, which is not there in ALM with UFT. Instead of setting it up as a project and using it, we set it up as a system for usability. It also lacks in the traceability aspect. For traceability, you need to use the JIRA plugin and drag traceability on JIRA, but the functionality is still quite limited. The biggest gap is mainframe testing. It would be good if I could start with mainframe testing. Manual granting of access is another issue. There is no API that I could use with another system where it is automated. There is an API for loading somebody to a project but not for adding to the application.

HashemAlhariri - PeerSpot reviewer
IT Testing Manager at a tech services company with 201-500 employees
Real User
Sep 22, 2019

It's not easy to create a custom report. It's not straightforward. A good improvement would be if there was a way to report and create a custom report without using a plugin or scripting language.

Ioana Haralamb - PeerSpot reviewer
Project Manager at a computer software company with 501-1,000 employees
Real User
Top 10
Sep 15, 2019

There are some features that I'm looking for, but I don't know if they already exist within the solution or not because I haven't had time to look further into it. For example, if I'm interested in integration with some other automation framework, they don't have something like this, it would be ideal if they could add it. I've encountered at some point, some difficulties on the administration side, but I don't remember exactly what they were. Basically, I'm looking for more integration - especially with JIRA - and more automation.

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Stuart Barker - PeerSpot reviewer
Test Manager at Zest Consulting
Real User
Aug 18, 2019

The reporting is quite good but there is room for improvement. For example, when you define different test statuses it produces a dashboard and it creates a pie chart and it tells you what percentage is related to each test status, whether it has passed, failed, work in progress, etc. That needs to be user-definable. We should be able to customize how the reporting dashboard displays information. For example, if I've created a new test and I want to be able to classify that data, most people aren't interested in the granular level of what the test did. They just want to know if it's a pass or fail. This could be improved. We'd like to see more customizable dashboards and analytics. It needs the ability to delete test results. It offers a granular level of detail but it's a pain. It needs the ability to set the results back to untested. It's a bit bizarre that it doesn't let you do that. It would be useful if it had its own issue management system. At the moment, it's purely a test management tool and you have to link to a defect management tool, like JIRA. It would be useful if there was an option to use its own defect management tool so that it's integrated and not two separate tools. Requirements and traceability would also be good additional features to be incorporated into this solution.

Related Questions
Harshal Vora - PeerSpot reviewer
Principal Solutions Architect at InfoStretch
Nov 16, 2021
Hello community, I work as the Principal Solutions Architect at a Tech Services Company. Currently, I'm looking for a test management tool that integrates well with Jira (~50 users) and I'm considering Micro Focus ALM Quality Center and TestRail. Which of these tools would you recommend?
See 1 answer
Evgeny Belenky - PeerSpot reviewer
Director of Community at PeerSpot (formerly IT Central Station)
Nov 16, 2021
Hello @Vishwa-Reddy, @GeorgNauerz, @Agne Gecevice ​and @reviewer1154316, Can you please help @Harshal Vora ​with their question?
Jul 9, 2020
Hi community, What has to be done to make TestRail 21 CFR Part 11 compliant, i.e. accountable electronic signatures, audit trail, and support for GAMP 5 validation process? Thank you for the help.
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