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Avantra vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avantra
Ranking in Application Performance Monitoring (APM) and Observability
65th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
5
Ranking in other categories
SAP Service Providers (11th), Server Monitoring (33rd), IT Infrastructure Monitoring (62nd)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
45th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avantra is 0.2%, up from 0.2% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Arunpandiyan M - PeerSpot reviewer
User-friendly, simple to set up and easy to configure
The dashboard needs to improve. It's not so clear right now. We need it to be more usable. We want all of our reports in one easy-to-access place. Sometimes we get stuck and have to rest the gateway. After we do that, it'll start working again. We're still new to the product and we're not using every aspect of it.
Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can customize alerts based on need."
"It's very easy to manage and use."
"The most valuable feature of Avantra is automation. The reduction of manual work and having them automated is one of the top reasons why I would use it."
"With the solution, you can easily access any issues in your infrastructure."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
"The most valuable feature is application performance monitoring."
"Very easy to implement."
"It offers near-real-time analytics, which is helpful."
"It is a good product."
"The reporting feature is good for us."
"The technical support is good at resolving issues."
 

Cons

"The machine-learning is lacking and should be improved."
"The dashboard needs to improve."
"We are currently exploring automation options for various areas, and Avantra should consider implementing automation for change request management, an area they have not yet ventured into. While Avantra is currently excelling in monitoring and system refreshes, there is scope for improvement in automating change request management. In addition to primarily focusing on SAP, Avantra currently performs kernel patches which are core SAP patches. However, exploring more into OS patching could be another potential area for Avantra to expand its automation capabilities."
"Some issues with login errors."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"The product needs more R&D to make it easier and more compatible with other software."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"This technology is considered to be older."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"We would like to see support for non-Windows environments."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
 

Pricing and Cost Advice

Information not available
"Not expensive."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"If I compare with other vendors, other vendors are more expensive"
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
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Top Industries

By visitors reading reviews
Manufacturing Company
19%
Financial Services Firm
14%
Computer Software Company
12%
Retailer
6%
Government
10%
Manufacturing Company
10%
Performing Arts
9%
Energy/Utilities Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

No data available
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

Migros, Strauss, Migros, LAM research, Deloitte, Deloitte, Kiewit
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Avantra vs. OpenText Real User Monitoring and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.