

OpenText Capture and SS&C Blue Prism are competing in document processing and automation workflows. SS&C Blue Prism seems to have the upper hand with advanced automation capabilities, making it ideal for enterprises needing robust automation.
Features: OpenText Capture excels in document management, optical character recognition, and integration with multiple channels like fax and mobile devices. These features enhance data capture efficiency and are essential in document-centric processes. SS&C Blue Prism stands out with advanced robotic process automation, workflow visibility, and integration capabilities, enabling seamless automation across various systems.
Room for Improvement: OpenText Capture requires improvements in expanding language capabilities and OCR to handle non-English documents more effectively. Integration with more diverse systems and simplifying user interactions could benefit the product. SS&C Blue Prism could enhance its user-friendliness and deployment simplicity. Better ease of use for those without deep technical knowledge and reducing initial complexity would broaden its appeal.
Ease of Deployment and Customer Service: OpenText Capture offers straightforward deployment and solid customer support, simplifying implementation for many businesses. SS&C Blue Prism, though more complex initially, provides extensive training programs and resources to facilitate the transition process. Businesses investing time in understanding the platform can achieve a smoother long-term experience.
Pricing and ROI: OpenText Capture is cost-effective with its initial setup, offering a better ROI for document management-focused organizations. SS&C Blue Prism, though with higher upfront costs, provides significant returns through sophisticated automation, justified by enhanced operational efficiencies. Both products present distinct advantages, but SS&C Blue Prism is more appealing to businesses seeking extensive process automation.
| Product | Market Share (%) |
|---|---|
| OpenText Capture | 5.2% |
| SS&C Blue Prism | 1.7% |
| Other | 93.1% |

| Company Size | Count |
|---|---|
| Small Business | 2 |
| Large Enterprise | 6 |
OpenText Capture leverages machine learning for effective document extraction and automated vendor invoice management, boasting powerful integration capabilities with CRM systems and an efficient OCR tool. Its platform supports API interaction for comprehensive document management.
OpenText Capture enhances document processing through accurate indexing with machine learning and efficient image capture via OCR, integrating data into systems like ECM and ERP. Users benefit from streamlined workflows, automating tasks such as extracting invoice data from scanned or emailed documents. Challenges include improving AI-driven document duplicate detection, OCR for lease abstraction, and the development of mobile capture features. Users seek a more user-friendly experience with lower licensing costs.
What are the key features of OpenText Capture?Industries rely on OpenText Capture for efficient document management in capturing vendor invoices and automating workflows. In real estate, OCR might be used for processing lease documents, streamlining property management. Finance sectors benefit from automated invoice handling, often integrating data with ERP systems for improved financial oversight.
SS&C Blue Prism, renowned for its language capabilities and workflow design, supports detailed automation building, enhancing productivity. Despite some challenges like cost and limited integration, it offers substantial potential in automating diverse processes.
SS&C Blue Prism offers strong capabilities in document reading and a straightforward workflow design, making it accessible with basic BPM knowledge. Detailed automation design in the studio and effective monitoring in the control room are notable features. While facing higher costs and a steeper learning curve, it supports process mining and generative AI initiatives, crucial for industries aiming at transformation and activation services. Limited external system integration and lack of agile delivery encourage a strategic approach in its deployment.
What are the key features?
What ROI should users expect?
SS&C Blue Prism finds its application across industries. In service industries, it automates repetitive tasks while supporting migration projects. Within the insurance sector, it helps automate claims handling and pricing by integrating data efficiently. Companies use it when transitioning processes, such as upgrading systems from older versions to new applications.
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