

Find out in this report how the two Vulnerability Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Time-wise, it is probably saving the service desk a day a week.
We saved money because we were able to consolidate three different tools into one.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
Customer support from NinjaOne is excellent.
Support is not available promptly, especially when issues are escalated to another region.
Sometimes support requests coincide with holidays in their support region, causing slight delays.
I cannot comment specifically regarding the support part because I have never needed Rapid7 support for the InsightVM solution as it is very stable.
I would rate the scalability of NinjaOne as ten out of ten.
We easily install the agent on new servers and can create scripts to automate agent installation.
NinjaOne's scalability is brilliant, as we have gone from 2,000 devices to 3,500 devices.
Scalability in the Rapid7 InsightVM solution is straightforward.
Rapid7 InsightVM is recommended for large-scale companies with more than 30,000 users.
According to the environment requirements, we can scale the solution as needed.
I would rate the stability a ten out of ten.
In the two years I have used it, I have never experienced any downtime or reliability issues.
NinjaOne is extremely stable.
We have not faced any issues with stability, and I would rate it a nine out of ten.
The stability of Rapid7 InsightVM is excellent.
There have been some challenges, especially with support response times, which affect stability.
Security and reporting, including business intelligence tools, are adequate.
NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.
The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.
Having the ability to build our own audit file, similar to a feature in Tenable, would be beneficial.
The major improvement needed is prompt support.
The current process requires manually telling IT teams to remediate vulnerabilities, and then they update the status of these vulnerabilities in the platform.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
Rapid7 InsightVM is expensive, possibly one of the highest in pricing among similar products.
Pricing is reasonable and competitive compared to other solutions in the market.
I would rate the pricing for Rapid7 InsightVM as eight out of ten.
The software's automation tools have solved critical deployment problems for small businesses.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Every month, every quarter, I see new features, and it is always evolving.
It's based on the CVSS risk scoring system, which is well-recognized and effective.
The dashboard is excellent as it helps in visualizing our vulnerability management data.
We have integrated our SIEM solutions and antivirus with each other through Rapid7.
| Product | Mindshare (%) |
|---|---|
| Rapid7 InsightVM | 2.2% |
| NinjaOne | 0.9% |
| Other | 96.9% |


| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 3 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 14 |
| Large Enterprise | 25 |
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?
What benefits can users expect?
NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
Rapid7 InsightVM provides advanced vulnerability scanning and remediation tracking with real-time data integration. Its intuitive interface supports both agent and agentless modes, enhancing cybersecurity by reducing exploitable vulnerabilities.
Rapid7 InsightVM integrates smoothly with existing security infrastructure, supporting detailed dashboards and reporting features for efficient risk scoring and vulnerability management. Users value its comprehensive asset tagging and the ability to prioritize vulnerabilities, appreciating host discovery capabilities. While InsightVM requires enhancements in reporting flexibility and patch management integration, and users seek improved support response times and extended security measures. Desired improvements also include greater integration with other tools and expanded dashboard customization.
What are the key features of Rapid7 InsightVM?InsightVM's implementation spans several industries, offering robust solutions in vulnerability management, patch management, and cybersecurity compliance facilitation. Organizations leverage its capacity for comprehensive network monitoring and critical vulnerability visibility to enhance their cybersecurity posture.
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