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Nimble CRM vs Oracle Fusion Service comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 18, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Nimble CRM
Ranking in CRM
47th
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
3
Ranking in other categories
Social CRM (12th)
Oracle Fusion Service
Ranking in CRM
13th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
CRM Customer Engagement Centers (5th), Marketing Management (7th)
 

Mindshare comparison

As of March 2026, in the CRM category, the mindshare of Nimble CRM is 0.8%, up from 0.3% compared to the previous year. The mindshare of Oracle Fusion Service is 1.0%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Oracle Fusion Service1.0%
Nimble CRM0.8%
Other98.2%
CRM
 

Featured Reviews

Hakan Genel - PeerSpot reviewer
Disaster Recovery Specialist at Metropolitan State University of Denver
An easy-to-use, simple and stable CRM solution
The solution is used for VMware Environment It's easy to configure and easy to create a data source or replicate it to another one. It's very easy to use. All servers are in the environment, and we are using the data source. Nimble is very reliable. The configuration is very quick and simple.…
Dhivakar I - PeerSpot reviewer
Consultant at Deloitte
Have faced persistent configuration issues and performance delays that slow down large workflows
From a developer's perspective, it could be more open for programming language configurations. It is currently restricted to Groovy scripting. While UI and UX designs are open to JavaScript configurations, there are restrictions on certain functions that can be used. The solution could be enhanced to better serve customers when dealing with complex programs. The customer's websites face issues with loading properly, and response time gets longer when implementing larger workflows. This could be improved to achieve lower response times even with larger workflows involving multiple system integrations and complex architecture. The agent decay capabilities need improvement in future releases. Currently, there are some agent decay configurations available for developers to implement, but this area needs enhancement. Performance issues exist in the Sandbox area. The Sandbox is a trial area for configurations, but if work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up. This has caused significant rework and effort multiple times. Technical support can be challenging to work with. When facing product-related issues or configuration problems, the support experience varies. Sometimes the technical support is knowledgeable and helpful, but often they redirect problems elsewhere and cause delays in resolution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a fast and reliable solution."
"The interface is easy to use and has many features, such as email marketing and ad management, live chat, and more."
"It's easy to configure and easy to create a data source or replicate it to another one."
"It supports various APIs and connectors, enabling seamless communication with other systems, including both Oracle products and third-party applications."
"Multichannel communication can be enabled utilizing Oracle Fusion Service, including chatbots and AI chatbots."
"We implemented Oracle Service Cloud for a building management company, and they were very happy as their customers were able to call, chat and email their issues and these were closely monitored and tracked regularly for resolution."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"Love the power of reporting and dashboards."
"Oracle Fusion's scalability and flexibility are its most valuable features."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"Oracle RightNow is the only solution in the market that offers a true omni-channel experience and a native joined-up approach between service, sales, marketing."
 

Cons

"The product has a security flaw."
"The solution should improve its replication groups' verification confirmation."
"Nimble sometimes slows down the progress of any work or project we have pending as it lacks the customization to manage the task through the work dashboard."
"The vendor must provide a user-friendly mobile application."
"The product build works well when it comes to implementations and mass communications and media, but there's a lot of improvement needed for the B2B market."
"The data pod was initially overloaded, which caused issues with chat server stability, but a pod move fixed this."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"You need good IT skills to run the system well, and it's not lean to manage, though it's flexible and there are many possibilities for desired developments."
"When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve."
"There are some aspects which have been requested for years but are slow to take into the development path (or are included in an "Advanced" version of the system)."
 

Pricing and Cost Advice

"The solution is cost-effective."
"The pricing is moderate."
"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
"This is definitely an expensive product compared to others on the market."
"There are no extra licenses, everything is included in the subscription, and the price is fixed."
"Oracle Fusion Service is a cheap and flexible solution."
"Oracle Fusion Service is more expensive than Workday."
"The product has average pricing."
"Licensing fees are on the higher end and I rate them an eight out of ten."
"The tool is reasonably priced."
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Top Industries

By visitors reading reviews
Construction Company
16%
Transportation Company
11%
Computer Software Company
11%
Manufacturing Company
9%
Construction Company
16%
Manufacturing Company
9%
Financial Services Firm
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise6
Large Enterprise22
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Oracle Service Cloud?
Oracle Fusion Service has many challenges, as it's not easy in customization and for adding features; there's no access for the database directly. For example, we cannot create a database link. We ...
What is your primary use case for Oracle Service Cloud?
The typical use cases for Oracle Fusion Service involve many products and services such as HCM, Supply Chain, Finance, and Fixed Assets.
 

Also Known As

No data available
Oracle Service Cloud, Oracle RightNow
 

Overview

 

Sample Customers

A.M. Custom Clothing, Skymax, Totus Tuus Consulting, Nourmand & Associates, Intermedio Information Technology, Digiterati, TradeGecko, Things With Wings, Trendr, WebbROI, Servicerate.com
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Find out what your peers are saying about Nimble CRM vs. Oracle Fusion Service and other solutions. Updated: March 2026.
885,376 professionals have used our research since 2012.