Nimble CRM vs Oracle Fusion Service comparison

Nimble and Oracle are both solutions in the CRM category. Nimble is ranked #47, while Oracle is ranked #15 with an average rating of 8.3. Nimble holds a 0.7% mindshare in CRM, compared to Oracle’s 0.9% mindshare. Additionally, 100% of Nimble users are willing to recommend the solution, compared to 91% of Oracle users who would recommend it.

Nimble CRM

Read 3 Nimble CRM reviews

828 Views
712 Comparison Views

100% willing to recommend

Oracle Fusion Service

Read 35 Oracle Fusion Service reviews

1,693 Views
1,202 Comparison Views

91% willing to recommend

Nimble CRM

Oracle Fusion Service

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 18, 2026

Oracle Fusion Service and Nimble CRM compete in customer relationship management. Nimble CRM has the upper hand in cost-effectiveness and intuitive integration capabilities, striking a balance between features and price.

Features: Oracle Fusion Service offers automation, AI-driven analytics, and integration with Oracle's cloud infrastructure. Nimble CRM focuses on social media integration, contact management, and business collaboration, highlighting its user-friendly interface and accessibility for small to medium-sized businesses.

Ease of Deployment and Customer Service: Oracle Fusion Service involves a complex deployment process ideal for larger enterprises, using an extensive suite of services, while Nimble CRM offers a straightforward setup and quick deployment for smaller teams, enhanced by strong customer support.

Pricing and ROI: Oracle Fusion Service requires higher upfront costs with longer ROI timelines tailored for large enterprises. Nimble CRM's competitive pricing and quick deployment lead to faster ROI, attracting budget-sensitive businesses with a quicker path to value.

To learn more, read our detailed Nimble CRM vs. Oracle Fusion Service Report (Updated: December 2025).

Buyer's Guide

Nimble CRM vs. Oracle Fusion Service

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Nimble CRM

Ranking in CRM

47th

Average Rating

8.6

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Social CRM (16th)

Oracle Fusion Service

Ranking in CRM

15th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th), Marketing Management (7th)

Mindshare comparison

As of January 2026, in the CRM category, the mindshare of Nimble CRM is 0.7%, up from 0.3% compared to the previous year. The mindshare of Oracle Fusion Service is 0.9%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Oracle Fusion Service	0.9%
Nimble CRM	0.7%
Other	98.4%

CRM

Featured Reviews

Hakan Genel

Disaster Recovery Specialist at Metropolitan State University of Denver

An easy-to-use, simple and stable CRM solution

The solution is used for VMware Environment It's easy to configure and easy to create a data source or replicate it to another one. It's very easy to use. All servers are in the environment, and we are using the data source. Nimble is very reliable. The configuration is very quick and simple.…

Read full review

Dhivakar I

Consultant at Deloitte

Have faced persistent configuration issues and performance delays that slow down large workflows

From a developer's perspective, it could be more open for programming language configurations. It is currently restricted to Groovy scripting. While UI and UX designs are open to JavaScript configurations, there are restrictions on certain functions that can be used. The solution could be enhanced to better serve customers when dealing with complex programs. The customer's websites face issues with loading properly, and response time gets longer when implementing larger workflows. This could be improved to achieve lower response times even with larger workflows involving multiple system integrations and complex architecture. The agent decay capabilities need improvement in future releases. Currently, there are some agent decay configurations available for developers to implement, but this area needs enhancement. Performance issues exist in the Sandbox area. The Sandbox is a trial area for configurations, but if work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up. This has caused significant rework and effort multiple times. Technical support can be challenging to work with. When facing product-related issues or configuration problems, the support experience varies. Sometimes the technical support is knowledgeable and helpful, but often they redirect problems elsewhere and cause delays in resolution.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a fast and reliable solution."

"It's easy to configure and easy to create a data source or replicate it to another one."

"The interface is easy to use and has many features, such as email marketing and ad management, live chat, and more."

"I find the ERP Fusion Console valuable since it centralizes all the modules like order management."

"Stable and scalable with good technical support."

"Multichannel communication can be enabled utilizing Oracle Fusion Service, including chatbots and AI chatbots."

"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."

"Oracle Service Cloud could improve the integration for older platforms."

"The solution is completely cloud-based and very easy to access from anywhere."

"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."

"There is a focus on maintaining efficiency, and it is a significant time saver."

More Oracle Fusion Service pros

Cons

"The solution should improve its replication groups' verification confirmation."

"The product has a security flaw."

"Nimble sometimes slows down the progress of any work or project we have pending as it lacks the customization to manage the task through the work dashboard."

"The user experience has to be much better."

"The Sandbox is a trial area for configurations, but if work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up."

"Lacks the ability to deploy custom code for customization."

"When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve."

"The solution’s reporting could be improved."

"The UI experience needs refinement to enhance user-friendliness."

"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."

"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."

More Oracle Fusion Service cons

Pricing and Cost Advice

"The pricing is moderate."

"The solution is cost-effective."

"The tool is reasonably priced."

"Oracle Fusion Service is a cheap and flexible solution."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"Oracle Fusion Service is more expensive than Workday."

"The product has average pricing."

"This is definitely an expensive product compared to others on the market."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

11%

Financial Services Firm

11%

Wholesaler/Distributor

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	6
Large Enterprise	22

Questions from the Community

Ask a question

Earn 20 points

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

Oracle Fusion Service has many challenges, as it's not easy in customization and for adding features; there's no access for the database directly. For example, we cannot create a database link. We ...

See all answers

What is your primary use case for Oracle Service Cloud?

The typical use cases for Oracle Fusion Service involve many products and services such as HCM, Supply Chain, Finance, and Fixed Assets.

See all answers

Comparisons

Intercom Customer Communications Platform vs Nimble CRM

Compared 21% of the time

Freshsales vs Nimble CRM

Compared 18% of the time

Oracle CX Sales vs Nimble CRM

Compared 16% of the time

HootSuite vs Nimble CRM

Compared 12% of the time

Salesforce Sales Cloud vs Nimble CRM

Compared 9% of the time

More Nimble CRM Competitors

Siebel CRM vs Oracle Fusion Service

Compared 10% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 8% of the time

Salesforce Sales Cloud vs Oracle Fusion Service

Compared 7% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 6% of the time

Microsoft Dynamics CRM vs Oracle Fusion Service

Compared 6% of the time

More Oracle Fusion Service Competitors

Product Reports

Buyer's Guide

CRM

January 2026

Download Nimble CRM product report

Buyer's Guide

Oracle Fusion Service

January 2026

Download Oracle Fusion Service product report

Also Known As

No data available

Oracle Service Cloud, Oracle RightNow

Overview

Nimble CRM is a relationship-focused CRM platform designed to streamline communication, enhance customer relationships, and improve business productivity through practical features and ease of use.

Nimble CRM integrates social media channels, communication tools, and contact management into one platform, enabling businesses to nurture relationships and engage with clients efficiently. The sales pipeline features, task management capabilities, and advanced reporting tools allow users to prioritize and efficiently handle daily tasks while maintaining a comprehensive overview of all client interactions. This CRM can adapt to various industries, offering scalable solutions ideal for small to medium businesses aiming to enhance customer relations and grow revenue.

What are the key features of Nimble CRM?

Contact Management: Centralized database for managing contacts, integrating directly with email systems.
Social Listening: Seamless integration with social media platforms to monitor and engage with customer activities.
Pipeline Management: Visual sales pipeline to track deal progress from lead generation to closing.
Task Management: Tools to organize and prioritize tasks, ensuring timely follow-up and efficiency.
Email Tracking: Insightful email tracking features to monitor open rates and engagement levels.

What benefits to look for in reviews?

Enhanced Productivity: Reduction in time spent searching for contact details and tracking communications.
Improved Customer Engagement: Better insights into customer interactions lead to more personalized communication.
Sales Growth: Streamlined processes and efficient task management contribute to increased sales conversions.
Data-Driven Decisions: Advanced reporting tools enable more informed business strategies.

Nimble CRM is widely implemented across industries like real estate, finance, and consulting. Companies leverage its features to handle customer interactions, streamline communications, and ensure strategic follow-ups, resulting in improved client satisfaction and retention. Integrations with industry-specific tools enable these sectors to adopt Nimble CRM smoothly into their operations, making it a valuable asset for businesses needing robust customer relationship management.

Nimble

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Sample Customers

A.M. Custom Clothing, Skymax, Totus Tuus Consulting, Nourmand & Associates, Intermedio Information Technology, Digiterati, TradeGecko, Things With Wings, Trendr, WebbROI, Servicerate.com

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Buyer's Guide

Nimble CRM vs. Oracle Fusion Service

December 2025

Free Report: Nimble CRM vs. Oracle Fusion Service

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