New Relic vs TruView comparison

New Relic and NETSCOUT are both solutions in the Network Monitoring Software category. New Relic is ranked #9 with an average rating of 8.2, while NETSCOUT is ranked #76. New Relic holds a 1.5% mindshare in NMS, compared to NETSCOUT’s 0.6% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of NETSCOUT users who would recommend it.

New Relic

Read 176 New Relic reviews

24,526 Views
7,113 Comparison Views

94% willing to recommend

TruView

Read 17 TruView reviews

2,499 Views
2,399 Comparison Views

100% willing to recommend

New Relic

TruView

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

TruView and New Relic are competing products in application performance monitoring. TruView is favored for its straightforward pricing and support, while New Relic's robust feature set makes it a superior choice for those willing to invest more.

Features: TruView offers real-time network performance monitoring, synthetic testing, and enhanced visibility into network issues. New Relic provides comprehensive analytics, detailed application performance insights, and a powerful tool for in-depth analysis and optimization.

Room for Improvement: TruView could enhance its application-centric insights, offer more detailed analytics, and expand its feature set. New Relic could improve its deployment process, reduce setup complexity, and offer more cost-effective options for smaller-scale operations.

Ease of Deployment and Customer Service: TruView is known for simpler deployment and supportive customer service, making integration straightforward. New Relic, while reliable in customer service, has a more involved deployment process due to its broad feature set and integrations.

Pricing and ROI: TruView offers a cost-effective setup with value-added services included in the base price, providing strong ROI. New Relic, though more expensive, offers extensive features, driving long-term performance improvements and ROI for larger operations.

To learn more, read our detailed New Relic vs. TruView Report (Updated: August 2026).

Buyer's Guide

New Relic vs. TruView

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)

TruView

Ranking in Network Monitoring Software

76th

Average Rating

9.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.5%, down from 1.9% compared to the previous year. The mindshare of TruView is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.5%
TruView	0.6%
Other	97.9%

Network Monitoring Software

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Zotex

Network Engineer at a comms service provider with 1,001-5,000 employees

Monitors traffic, analyzes flows, tracks packets, and measures bandwidth across our network

We use TruView primarily for network performance analysis and monitoring. It helps us track traffic, flows, packets, and bandwidth to understand our network's condition and detect any anomalies or attacks. However, the product's age limits its advanced features for performance analysis. The main advantage lies in its low cost and reliable functionality, as we have a permanent license and do not require support. Real-time monitoring in TruView is somewhat limited, as there is a delay of about five minutes in data updates, making it less effective for immediate insights.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It offers helpful user metrics so we can learn more about the user experience."

"We detect issues using dashboards that we built on New Relic."

"This is a really awesome tool, giving you in and out of your entire backend framework in a cohesive manner."

"The most valuable features are the dashboards and tracing."

"It gives us insight into several areas-- Where slowdowns are, Which of our customers is hitting us most, and If there’s an application issue on the database side, how long a query takes."

"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."

"Overall, it improves the experience of the customers and site users."

"This is an awesome APM, and solves a lot of the problems that were in the interactions between system components and micro services, to see how the system between the backend, middle tier, and front-end works."

More New Relic pros

"We use TruView primarily for network performance analysis and monitoring. It helps us track traffic, flows, packets, and bandwidth to understand our network's condition and detect any anomalies or attacks. However, the product's age limits its advanced features for performance analysis. The main advantage lies in its low cost and reliable functionality, as we have a permanent license and do not require support. Real-time monitoring in TruView is somewhat limited, as there is a delay of about five minutes in data updates, making it less effective for immediate insights."

"Visual TruView helped our network team respond to potential issues before they became larger ones."

"TruView takes only minutes to install."

"The most valuable feature for us was the ability to monitor sites and get a nice overview of all the data in a single view."

"It gives us the ability to determine the root of a problem or a network, whether it's on the network side, the database, application server, or server infrastructure."

Cons

"It’s really powerful with a lot of features, but some training and documentation from New Relic would be useful."

"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."

"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."

"Sometimes the UI feels like it is not that much user-friendly for any new user who is using New Relic."

"They should bring the pricing down to be more competitive."

"We have had issues with our agents going offline."

"It could be faster, but they’re already working on making this."

"It would have been great had it provided thread-dump analysis and a few additional JVM-related stats."

More New Relic cons

"Whilst Citrix could be handled better like their nGenius product line (which does an excellent job) it copes with the centralised type of deployment TruView covers."

"I can't give them quite a 10, because from time to time, I'll work with the folks who, not that they're not good, but there are some who are just phenomenal."

"We have faced delays in data retrieval and the lack of support due to the product being out of service."

"One area that could be improved is the reporting features. In the version transformation from ten to eleven, the platform changed from a Windows-based platform to a Linux-based platform. As a result, the previous reporting feature using Crystal Reports was no longer available. Instead, we had to generate PDF dashboard reports, which were not as flexible."

Pricing and Cost Advice

"The price depends on how many agents you want."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"This is an expensive product."

"This solution required a license and it is better than some other competitors."

"I think the pricing is reasonable."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"We feel it's a little bit pricey."

"The price was one of the reasons we chose this solution."

More New Relic pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Construction Company

Comms Service Provider

16%

Construction Company

16%

Outsourcing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	6
Large Enterprise	7

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Compared 2% of the time

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Compared 9% of the time

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Compared 8% of the time

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Compared 8% of the time

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LiveNX vs TruView

Compared 7% of the time

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Product Reports

Buyer's Guide

New Relic

August 2026

Download New Relic product report

Buyer's Guide

TruView

July 2026

Download TruView product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

TruView streamlines data analytics by offering comprehensive features that empower users to efficiently manage and interpret large datasets. It is designed for those who seek precision and depth in their analytics tools.

TruView is a versatile analytics tool tailored for expert users who require detailed insights and powerful data processing capabilities. It is crafted to accommodate extensive data volumes, offering flexible integration options and customizable analytics for precise decision-making. TruView is recognized for its speed and accuracy, supporting users in achieving data-driven insights efficiently.

What are the valuable features of TruView?

Advanced Data Processing: Efficiently handles large datasets without compromising speed.
Customizable Dashboards: Tailors visualizations to meet specific analytical needs.
Seamless Integration: Connects easily with existing data systems for smoother transitions.
Real-time Analytics: Provides up-to-date insights for prompt decision-making.
Comprehensive Reporting: Generates detailed reports for effective data interpretation.

What benefits should users consider in reviews?

Cost Efficiency: Beneficial return on investment through efficient data management.
User Satisfaction: High ratings for reliability and precision from expert users.
Scalability: Adapts to growing data needs without performance loss.
Improved Decision Making: Facilitates timely and informed business decisions.
Time-Saving: Reduces time spent on data analysis with streamlined processes.

TruView's implementation varies across industries such as finance, healthcare, and retail, where it provides tailored solutions to meet sector-specific demands. In finance, it enhances risk assessment and investment strategies. Healthcare facilities leverage it for patient data analytics, while retailers use it to understand consumer behavior and optimize inventory management.

NETSCOUT

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

FloraHolland, Miami-Dade Public Library System, Southeastern Freight Lines, Valdosta State University, Everett Clinic, Bioreference, Key Information Systems, ACER, Odeabank A.S.

Buyer's Guide

New Relic vs. TruView

August 2026

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