New Relic vs SolarWinds Network Automation Manager comparison

New Relic and SolarWinds are both solutions in the Network Monitoring Software category. New Relic is ranked #9 with an average rating of 8.1, while SolarWinds is ranked #95. New Relic holds a 1.5% mindshare in NMS, compared to SolarWinds’s 0.4% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 50% of SolarWinds users who would recommend it.

New Relic

Read 173 New Relic reviews

14,037 Views
3,650 Comparison Views

94% willing to recommend

SolarWinds Network Automati...

Read 2 SolarWinds Network Automation Manager reviews

1,132 Views
657 Comparison Views

50% willing to recommend

New Relic

SolarWinds Network Automati...

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Executive SummaryUpdated on Oct 10, 2024

New Relic and SolarWinds Network Automation Manager are competitive products in the network and application monitoring domain. New Relic holds an advantage in data visibility and real-time analytics, whereas SolarWinds focuses on network automation and comprehensive monitoring.

Features: New Relic provides extensive observability with full-stack monitoring, real-time analytics, and advanced decision-making tools. SolarWinds Network Automation Manager emphasizes network automation, performance management, and advanced monitoring technologies that enhance network operations.

Room for Improvement: New Relic could enhance its network management capabilities and offer deeper integration with network automation tools. Adding more robust on-premise solutions could be beneficial. SolarWinds Network Automation Manager may improve on the complexity of its installation and provide more analytics-driven insights similar to New Relic. Simplifying pricing models could also be advantageous.

Ease of Deployment and Customer Service: New Relic is recognized for its simple cloud-based deployment and supportive customer service, facilitating integration and support. SolarWinds Network Automation Manager requires a more complex on-premise setup, demanding additional IT resources, yet benefits from detailed post-deployment support which enhances user satisfaction.

Pricing and ROI: New Relic offers a cost-effective, scalable pricing model that supports quicker ROI through efficient deployment and actionable insights. SolarWinds Network Automation Manager requires a higher initial investment, justified by its features, culminating in substantial ROI for organizations prioritizing network management efficiency.

To learn more, read our detailed New Relic vs. SolarWinds Network Automation Manager Report (Updated: March 2026).

Buyer's Guide

New Relic vs. SolarWinds Network Automation Manager

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

SolarWinds Network Automati...

Ranking in Network Monitoring Software

95th

Average Rating

5.6

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

Network Automation (14th)

Mindshare comparison

As of March 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.5%, down from 2.4% compared to the previous year. The mindshare of SolarWinds Network Automation Manager is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.5%
SolarWinds Network Automation Manager	0.4%
Other	98.1%

Network Monitoring Software

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Giulio Valeri

Owner at SOFTWARE SOLUTIONS SRL

Threat detection failures, poor technical support, and expensive

We use the solution to manage all of our customer's systems. We monitor and decide if everything is okay and if not, we do changes when needed. For example, if there is a need to change the antivirus software we can automate the process and install the new one. There are scripts within the software…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"New features are added often."

"The UI interface and navigation make it easy for a novice user to quickly use the provided relevant performance application data to determine how well their application is performing and to see other areas which may require some further tuning."

"New Relic is the right solution in my opinion."

"It enables us to fine-tune our application quicker."

"It's helped us to find problems early and to make sure that what we're doing is working."

"The initial set-up was at the time the most straightforward and easy as imaginable, which really pushed us over the edge of giving it a go and loving it from day one."

"There are many valuable features in New Relic APM; we developed some software applications and we are able to monitor the errors very easily, and their log security retention is very good."

"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."

More New Relic pros

"The solution offers so many great resources, it makes them a powerhouse in the market."

"We are satisfied with the stability of the solution."

"The solution offers so many great resources, it makes them a powerhouse in the market."

"The installation is easy."

Cons

"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."

"Compared to their competitors, they are missing some features at the moment."

"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."

"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."

"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."

"New Relic can be improved by incorporating an automated incident analysis solution."

"Better error reporting Better ability to drill-down into errors"

"It’s really powerful with a lot of features, but some training and documentation from New Relic would be useful."

More New Relic cons

"We now use ConnectWise because while using SolarWinds we were attacked by ransomware. The solution did not protect us."

"The price could be a bit lower."

"We did not like SolarWinds because it was not able to communicate between UPSA and our accounting system. They should have better integration."

"The price could be a bit lower."

Pricing and Cost Advice

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"Cost is significant with a lot of extras."

"The solution is less expensive than AppNeta."

"The pricing is fine."

More New Relic pricing and cost advice

"The price of SolarWinds Network Automation Manager is fair. However, it is more expensive than ConnectWise."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Retailer

Government

13%

Performing Arts

10%

Manufacturing Company

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

See all answers

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Compared 3% of the time

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Compared 2% of the time

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Compared 9% of the time

WhatsUp Gold vs SolarWinds Network Automation Manager

Compared 7% of the time

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Product Reports

Buyer's Guide

New Relic

March 2026

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Buyer's Guide

Network Automation

March 2026

SolarWinds Network Automation Manager report

Download SolarWinds Network Automation Manager product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

SolarWinds NAM

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Scale environments from 1,000 to tens of thousands of nodes with comprehensive performance, traffic, WAN, and switch port monitoring, automated change and configuration management, and IP address management in an integrated network automation software solution.

SolarWinds

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Maalem Financing Company, School City of Hammond

Buyer's Guide

New Relic vs. SolarWinds Network Automation Manager

March 2026

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