New Relic vs SolarWinds Network Automation Manager comparison

New Relic and SolarWinds are both solutions in the Network Monitoring Software category. New Relic is ranked #8 with an average rating of 8.0, while SolarWinds is ranked #95. New Relic holds a 1.5% mindshare in NMS, compared to SolarWinds’s 0.4% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 50% of SolarWinds users who would recommend it.

New Relic

Read 168 New Relic reviews

12,960 Views
2,981 Comparison Views

94% willing to recommend

SolarWinds Network Automati...

Read 2 SolarWinds Network Automation Manager reviews

890 Views
507 Comparison Views

50% willing to recommend

New Relic

SolarWinds Network Automati...

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

New Relic and SolarWinds Network Automation Manager are competitive products in the network and application monitoring domain. New Relic holds an advantage in data visibility and real-time analytics, whereas SolarWinds focuses on network automation and comprehensive monitoring.

Features: New Relic provides extensive observability with full-stack monitoring, real-time analytics, and advanced decision-making tools. SolarWinds Network Automation Manager emphasizes network automation, performance management, and advanced monitoring technologies that enhance network operations.

Room for Improvement: New Relic could enhance its network management capabilities and offer deeper integration with network automation tools. Adding more robust on-premise solutions could be beneficial. SolarWinds Network Automation Manager may improve on the complexity of its installation and provide more analytics-driven insights similar to New Relic. Simplifying pricing models could also be advantageous.

Ease of Deployment and Customer Service: New Relic is recognized for its simple cloud-based deployment and supportive customer service, facilitating integration and support. SolarWinds Network Automation Manager requires a more complex on-premise setup, demanding additional IT resources, yet benefits from detailed post-deployment support which enhances user satisfaction.

Pricing and ROI: New Relic offers a cost-effective, scalable pricing model that supports quicker ROI through efficient deployment and actionable insights. SolarWinds Network Automation Manager requires a higher initial investment, justified by its features, culminating in substantial ROI for organizations prioritizing network management efficiency.

To learn more, read our detailed New Relic vs. SolarWinds Network Automation Manager Report (Updated: December 2025).

Buyer's Guide

New Relic vs. SolarWinds Network Automation Manager

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

8th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

168

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

SolarWinds Network Automati...

Ranking in Network Monitoring Software

95th

Average Rating

5.6

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

Network Automation (14th)

Mindshare comparison

As of January 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.5%, down from 2.7% compared to the previous year. The mindshare of SolarWinds Network Automation Manager is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
New Relic	1.5%
SolarWinds Network Automation Manager	0.4%
Other	98.1%

Network Monitoring Software

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Giulio Valeri

Owner at SOFTWARE SOLUTIONS SRL

Threat detection failures, poor technical support, and expensive

We use the solution to manage all of our customer's systems. We monitor and decide if everything is okay and if not, we do changes when needed. For example, if there is a need to change the antivirus software we can automate the process and install the new one. There are scripts within the software…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most important thing is that it tells us where the latency in throughput and response time are."

"Their technical support is pretty good and responsive. We have a real good relationship with them."

"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."

"Working with the solution is very easy. It's user-friendly."

"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."

"The most valuable features are the dashboards and tracing."

"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."

"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."

More New Relic pros

"The solution offers so many great resources, it makes them a powerhouse in the market."

"The installation is easy."

Cons

"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."

"The customization of the start and end time is kind of cool."

"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."

"They should bring the pricing down to be more competitive."

"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."

"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."

"The logs in New Relic are not showing the full logs. When I go and check the logs, they are not complete."

"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."

More New Relic cons

"The price could be a bit lower."

"We did not like SolarWinds because it was not able to communicate between UPSA and our accounting system. They should have better integration."

Pricing and Cost Advice

"This is an expensive tool."

"This solution required a license and it is better than some other competitors."

"The pricing and licensing are too high."

"Pricing is better with New Relic APM than Dynatrace."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

More New Relic pricing and cost advice

"The price of SolarWinds Network Automation Manager is fair. However, it is more expensive than ConnectWise."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Retailer

Government

13%

Performing Arts

11%

Manufacturing Company

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	71

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...

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Comparisons

Dynatrace vs New Relic

Compared 10% of the time

Datadog vs New Relic

Compared 8% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Elastic Observability vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 3% of the time

More New Relic Competitors

NetBrain vs SolarWinds Network Automation Manager

Compared 53% of the time

Cisco Nexus Dashboard Fabric Controller (Formerly DCNM) vs SolarWinds Network Automation Manager

Compared 13% of the time

Red Hat Ansible Automation Platform vs SolarWinds Network Automation Manager

Compared 11% of the time

Cisco DNA Center vs SolarWinds Network Automation Manager

Compared 8% of the time

Nuage Networks vs SolarWinds Network Automation Manager

Compared 8% of the time

More SolarWinds Network Automation Manager Competitors

Product Reports

Buyer's Guide

New Relic

January 2026

Download New Relic product report

Buyer's Guide

Network Automation

January 2026

SolarWinds Network Automation Manager report

Download SolarWinds Network Automation Manager product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

SolarWinds NAM

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Scale environments from 1,000 to tens of thousands of nodes with comprehensive performance, traffic, WAN, and switch port monitoring, automated change and configuration management, and IP address management in an integrated network automation software solution.

SolarWinds

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Maalem Financing Company, School City of Hammond

Buyer's Guide

New Relic vs. SolarWinds Network Automation Manager

December 2025

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