ScienceLogic and NETSCOUT nGeniusONE are monitoring platforms in the enterprise sector. ScienceLogic holds an advantage with its flexibility and customer-centric features, while NETSCOUT nGeniusONE excels in network traffic analysis capabilities.
Features: ScienceLogic offers a customizable platform, advanced monitoring, and AWS environment support. Its granular permissions and dynamic dashboards enhance user experience. NETSCOUT nGeniusONE provides deep packet inspection, traffic analysis, and packet capture, crucial for network troubleshooting.
Room for Improvement: ScienceLogic can improve reporting, simplify its interface, and enhance SNMP trap processing. There's room for better integration with external platforms. NETSCOUT nGeniusONE needs a more intuitive user experience and streamlined deployment. Its pricing model could benefit from more flexibility.
Ease of Deployment and Customer Service: ScienceLogic is primarily on-premises with cloud adoption, praised for exceptional customer service and technical support. NETSCOUT nGeniusONE uses hybrid cloud and on-premises setups, offering reliable support but seeking user engagement enhancements.
Pricing and ROI: ScienceLogic's pricing is flexible but can become costly with more devices. Its valuable features justify the cost. NETSCOUT nGeniusONE is perceived as expensive; users suggest modular pricing. Both provide positive ROI by enhancing IT operations.
The return on investment is fair but often challenged by medium-sized businesses who may question its adequacy.
They need to work on their response time and overall competence.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
I am actually happy with technical support from NETSCOUT.
I received excellent support from ScienceLogic.
Problems with Skylar may require longer wait times due to limited resource expertise.
We have a lab environment to test solutions before offering them to customers, ensuring everything works correctly.
The solution is highly scalable and accommodates the growth needs effectively.
It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.
Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
The stability rating is nine out of ten, acknowledging some bugs, but indicating these are minor issues.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
Customers want to have service assurance, including NPM and APM, from one vendor.
While some other companies have easier APIs, using this solution demands significant expertise.
If the knowledge for implementation could be spread through articles, it would reduce this dependency.
Integrating observability and APM monitoring into the overall portfolio would be beneficial.
The cost depends on the size of the customer, as sizing controls the pricing.
It could be cheaper.
ScienceLogic is not that expensive and is cost-effective overall.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
NETSCOUT is focusing on network monitoring, specifically packet analysis, which sets them apart.
Notably, its automation features, such as Runbook action, enable domain experts like me to execute one-click automation solutions, which contributes significantly to reducing MTTR.
It offers over 500 integrations with a wide range of device types, referred to as PowerPacks, which are prebuilt integrations for hundreds, if not thousands, of integration types.
The CMDB update and the automatic CMDB update are valuable.
| Product | Market Share (%) |
|---|---|
| NETSCOUT nGeniusONE | 1.5% |
| ScienceLogic | 1.2% |
| Other | 97.3% |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 3 |
| Large Enterprise | 37 |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 11 |
| Large Enterprise | 24 |
ScienceLogic excels in customizable dashboards, seamless integrations, and real-time data analysis, supporting diverse IT environments with multi-tenant capabilities.
ScienceLogic provides robust infrastructure and network monitoring, catering to cloud, applications, and server environments. It supports hybrid setups, integrating with CMDB and ticketing systems while automating incident management. ScienceLogic's PowerPacks eliminate visibility gaps and its adaptable nature supports modern and legacy systems. Offering agentless monitoring, it ensures efficient operations with scalable infrastructure support and detailed reporting. However, the interface complexity and need for professional support can present usability challenges. Enhancements in reporting, application coverage, API support, and customization are desirable for improved user experience.
What are ScienceLogic's most important features?ScienceLogic is often implemented across industries requiring detailed attention to infrastructure and network monitoring. It finds utility in managing hybrid environments, integrating seamlessly with essential systems like CMDB and ticketing platforms. Its scalability and adaptability are valued in unifying complex, diverse environments under one monitoring platform.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
