"Anti-Spam and Advanced Malware Protection are the most valuable features... and we also have the option to block Zero-day attacks."
"It is doing its work. It is doing what it was actually designed to do. It has ensured we don't have business email compromises, and it has also ensured that our brand Galaxy is unique all year round."
"Cisco Secure Email Cloud Gateway has allowed our users to be able to concentrate on the emails that they do receive. Previously, our users had to deal with nine million additional emails across the organization, which is nearly 1,000 emails per user to have to deal with a month. That's a massive amount for our staff to deal with and probably several hours of their time. We have a lot of clinical staff, being a hospital. We want to make our staff as productive as possible. By removing a lot of that spam and phishing type emails, this allows them to do their job."
"The filtering is definitely better at catching both spam and malicious messages, and there's a lot of extremely granular ability for setting up rules. You can do it the way you want to. The Microsoft solution tends to be pretty limited in how it allows some of that to be done."
"There is a huge return compared to if we didn't have a gateway appliance, as far as blocking malicious emails."
"The added value of it is that every migration to a new version is initiated by the Cisco version itself, so that is a bunch of work that you don't have to do on the Cisco ESA system on-premise. As it becomes a safe platform, you don't need to invest anything in your own data center or in your upgrade path."
"The solution is very configurable. It has enabled us to configure some specific filters to stop emails that general configurations didn't stop. It's a powerful solution. It can analyze a lot of emails simultaneously, with no problems of capacity or system load."
"It has an intuitive, clear graphical interface where you can deploy your policies and understand the overall flow. There are a lot of things that you cannot handle on the graphic interface, like message filters. For this, you need to go to a lower level where you have more power, like command line interface. So, this solution has the best of both worlds. There are not a lot of bells and whistles. It is more practical with access to most features that you can configure."
"Mimecast certainly helped my customers reduce phishing emails."
"It's good, it keeps the spam out."
"What I like about the integration is that it is directly into Microsoft 365, users can use their Microsoft 365 credentials to log into the portal and access their mail."
"It's really quite user-friendly. In terms of technical superiority and the product itself, there are no complaints. It is really cutting edge."
"It does a good job for us, and its admin console is easy to use."
"The product is good. To date, we have not faced any challenges."
"Its administration console is very easy to use. The administration console is absolutely important because you interact with the platform through it."
"The piece that is most valuable from the Mimecast standpoint will be the sandboxing feature."
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"The setup was easy."
"Proofpoint Email Protection's initial installation is straightforward. It took us less than a day to complete the implementation."
"The solution offers very good flexibility. You can blacklist or whitelist with ease."
"Its anti-phishing functionality is the most valuable. Certainly, the biggest problem I have is phishing."
"I like all the features with Proofpoint, such as how it filters the spam and marketing mail, lost reality mail, blocks phishing attacks, blocks malicious attachments, and stops phishing links. Also it can defend against the business email compromise impersonation technique. It is a complete solution for all email attacks. It filters for the bad, malicious attachments. If there is any executable file, it can be deleted. It is a good, complete solution."
"The solution scales quite well."
"The initial implementation is pretty easy to handle."
"They have customized security rules, mature rules, anti-virus protection, as well as email authentication similar to SPF, DKIM, and DMARC."
"I would like more functionality and how to use it for Level 2 type staff. The biggest issue is it needs to be easier to use and navigate."
"I use the search all the time. Sometimes, it is hard to search for things and things are hard to find. People come to me all the time, saying, "This email didn't get through." Then, I go searching and don't find it on the first search. You have to think about alternative searches. I don't know if there is an easier way that they could help to find things. I don't know how they could simplify it, because now everybody else is using the cloud and everything is coming from Office 365, or whatever. It is just not the same environment from years ago where everybody had their own server and you could search easier."
"We have Microsoft and we have the E5 licenses, they have more EDR responses on certain emails. That's something that Cisco ESA on the cloud doesn't have. They don't do anything about MITRE attacks. They only detect if there is a malicious email or a threat and they remove it."
"The UI is definitely one area of improvement because it doesn't match other interfaces and the navigation can be a little clunky."
"The Forged Email Detection feature needs improvement, particularly with domain. The sensors are not that good and the rules sets are unclear."
"The area of license renewal should be improved. We normally renew our license every year. There is a feature called smart licensing, and I switched from the legacy mode to the smart licensing mode because of what I thought smart licensing does. I thought it would make licensing renewal seamless and very swift, but ever since I've switched to smart licensing, each time I want to renew my license, it is a whole lot of headache. The process is not smooth, and I had to keep calling Cisco TAC to see how the issue can be resolved. At one point, I wanted to revert back to the legacy mode, but I can't revert. Once you switch from the legacy mode to the smart licensing mode, you can't revert. They should improve on the visibility of the smart licensing mode so that it can indeed be smart and easier to use for the license renewal every year. That is one challenge."
"We have been struggling in the last month with Cisco encryption and with the S/MIME encryption. I don't know if it is an issue on our side or if these features of the solution are not working very well."
"The configuration UI should be made more intuitive. Currently, it takes a while to understand how to do the basic configurations."
"We have subscribed to an archival service, and yet, when we have to get our data out, we have to pay a fee to get our own data. They charge an extraction fee."
"Its pricing can be improved. It is a bit expensive."
"The detection rates are an area for improvement."
"The price could be better, it should be reduced."
"From an administrative point of view, Mimecast is a little bit cumbersome and difficult. It's not something that the end-user can easily find navigate themselves."
"As a user, the user interface of the management console could be upgraded, for example."
"Their support should be improved. They are notorious for sending you to knowledge-based articles rather than actually talking to you, but that is, unfortunately, kind of becoming a trend with everything. In terms of features, I haven't had any complaints. However, I don't like the fact they moved to a paid training subscription model. They used to have a lot of free webinars for training, but they have started to charge for them in the past year."
"The filtering needs more flexibility."
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"The largest complaint that we hear from our customers is that there is no local support."
"It's scalable, but the devil's in the details — you have to know your email volumes."
"Proofpoint Email Protection could improve the Mail Trace feature and make navigation easier."
"It has too many screens. It is kind of a conglomeration of products. In other words, they built product A, product B, and product C, and they are yet to integrate them into a single administrative console. I would certainly like to see a more seamless administrative interface. I would also like to see them include more bang for the buck, by including features like email fraud protection, rather than making their product so piecemeal, where you are buying little pieces. I agree with the idea of having multiple tiers or layers, but maybe as small, medium, and large, as opposed to an a la carte menu."
"They do not have an on-demand scan for the internal viruses and internal users, and they don't have a scan for the exchange server against viruses and spam as Symantec does."
"Integration for reporting needs to be improved, it's too complex."
"We find the cost to be prohibitive."
"The reporting section could be enhanced. I like some reports but if they could allow us to create custom reports with more flexibility it would enhance the reports more."
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Mimecast Email Security with Targeted Threat Protection is ranked 8th in Email Security with 9 reviews while Proofpoint Email Protection is ranked 2nd in Email Security with 14 reviews. Mimecast Email Security with Targeted Threat Protection is rated 8.4, while Proofpoint Email Protection is rated 8.6. The top reviewer of Mimecast Email Security with Targeted Threat Protection writes "Protects your organization from all types of threats". On the other hand, the top reviewer of Proofpoint Email Protection writes "Flexible, very secure, and offers excellent technical support". Mimecast Email Security with Targeted Threat Protection is most compared with Microsoft Defender for Office 365, Microsoft Exchange Online Protection, Fortinet FortiMail, Barracuda Sentinel and Clearswift SECURE Email Gateway, whereas Proofpoint Email Protection is most compared with Microsoft Defender for Office 365, Palo Alto Networks WildFire, Microsoft Exchange Online Protection, Fortinet FortiMail and Barracuda Sentinel. See our Mimecast Email Security with Targeted Threat Protection vs. Proofpoint Email Protection report.
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