2020-12-15T15:31:11Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What needs improvement with Mimecast Email Security with Targeted Threat Protection?

Please share with the community what you think needs improvement with Mimecast Email Security with Targeted Threat Protection.

What are its weaknesses? What would you like to see changed in a future version?

4
PeerSpot user
4 Answers
DE
IT System Administrator at a engineering company with 1,001-5,000 employees
Real User
Top 10
2021-04-29T21:13:16Z
Apr 29, 2021

Their support should be improved. They are notorious for sending you to knowledge-based articles rather than actually talking to you, but that is, unfortunately, kind of becoming a trend with everything. In terms of features, I haven't had any complaints. However, I don't like the fact they moved to a paid training subscription model. They used to have a lot of free webinars for training, but they have started to charge for them in the past year.

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JE
Head Of Finance And Administration at a financial services firm with 1,001-5,000 employees
Real User
Top 10
2020-12-18T19:00:16Z
Dec 18, 2020

It was not so much about the product itself, however, their business model needs improvement. We have subscribed to an archival service, and yet, when we have to get our data out, we have to pay a fee to get our own data. They charge an extraction fee. This is something which really worries us as a company.

DU
IMC Companies at a transportation company with 1,001-5,000 employees
Real User
Top 10
2020-12-16T07:45:01Z
Dec 16, 2020

The detection rates are an area for improvement. The other opportunity area I see with Mimecast is that when you're searching inside of the admin console and you detect malicious emails that bypass Mimecast security: let's say you had a hundred of those messages there. Mimecast doesn't have a way to group those and submit one single report to Mimecast. You have to do one at a time which is not really very conducive — it's very time-consuming. Those are the main two points. If they work to fully resolve those two issues, that would make this an awesome tool. I mean, it's a good tool, but it would be even better. The main feature that will help everyone will be a different way to submit phishing or malicious emails that went through security. That would be a very good feature I would like to see in the next release.

Sumit Mhaskar - PeerSpot reviewer
Regional Manager at a tech services company with 11-50 employees
Real User
Top 5
2020-12-15T15:31:11Z
Dec 15, 2020

Because we have not faced any challenges there is no way that we can say that there has to be some improvement. The price could be better, it should be reduced.

Learn what your peers think about Mimecast Email Security with Targeted Threat Protection. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
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Related Questions
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Aug 24, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 9 answers
Sumit Mhaskar - PeerSpot reviewer
Regional Manager at a tech services company with 11-50 employees
Dec 15, 2020
The primary use case of this solution is to avoid phishing emails, spam emails, attachment protection, and URL protection.
DU
IMC Companies at a transportation company with 1,001-5,000 employees
Dec 16, 2020
Mimecast security in general, it's a SaaS service so they have their servers; they have everything on their side and we're just quote-unquote, passing the traffic through them, the email traffic through them. Mimecast has multiple different solutions, all linked to the email. They recently added user info security training, but we're not using that. We, however, are using the archive piece and we're currently using their security threat protection. Regarding the threat protection — that does just fine. As far as the security goes — they had a big hiccup earlier this year where they were giving a false positive to a bunch of attachments. I'm not sure what happened on their side but for one week at least we had that issue. It took them a little over a week to resolve the issue. We also had some minor incidents after that, that they resolved. Generally speaking, other than that event, it has been good. It doesn't block a hundred percent of the security threats received, but you have a lot of options to tag or even further analyze the messages received through Mimecast, either to a third-party solution or through an endpoint solution. Everyone uses this solution at our company, whether they know it or not because you can leave it as transparent as you want it, or as user-demanding as you want it. There are specific items that only IT uses, but in general, this solution is used by one hundred percent of the company.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Sep 29, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 8 answers
Sumit Mhaskar - PeerSpot reviewer
Regional Manager at a tech services company with 11-50 employees
Dec 15, 2020
It's an expensive solution.
DU
IMC Companies at a transportation company with 1,001-5,000 employees
Dec 16, 2020
The licensing costs are per-user for the product that you get with them. It varies a lot. Then you have different discount tiers depending on the size of your organization or the partner you're using. I mean, there's a lot of quoting with the Mimecast solution. As far as additional costs are concerned, there are some for product licenses that you also have to pay — also, the support on Mimecast, the base support doesn't include email or phone calls, I think. In other words, there is a big fee for additional support on top of the per-user cost.
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