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Microsoft Entra External ID vs OneLogin Customer Identity comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 18, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Entra External ID
Ranking in Customer Identity and Access Management (CIAM)
5th
Average Rating
7.8
Reviews Sentiment
5.7
Number of Reviews
17
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (9th), Microsoft Security Suite (17th)
OneLogin Customer Identity
Ranking in Customer Identity and Access Management (CIAM)
13th
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2026, in the Customer Identity and Access Management (CIAM) category, the mindshare of Microsoft Entra External ID is 5.0%, down from 6.7% compared to the previous year. The mindshare of OneLogin Customer Identity is 1.2%. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM) Mindshare Distribution
ProductMindshare (%)
Microsoft Entra External ID5.0%
OneLogin Customer Identity1.2%
Other93.8%
Customer Identity and Access Management (CIAM)
 

Featured Reviews

FS
Consultant at Artifield
Offers strong identity unification but needs better customization
Microsoft Entra External ID can be improved with additional features, specifically customizable flexibility and a customizable user interface for the login dialog. Currently, the login dialog has very limited customization options, which only include font styles, colors, text messages, or brand icons. Last month, Entra ID introduced some customizable features in their login dialog, but this does not apply to Microsoft Entra External ID, indicating a significant gap between the two. In theory, Entra External ID can support many external identity providers where custom login dialogs could be integrated, potentially via SSO feature coordination, although I have not yet confirmed this. Hence, enhanced customizable login options and the ability to use attribute password logins are critical features that are required for Microsoft Entra External ID to gain dominance in the authentication market.
Nigus Machin Amare - PeerSpot reviewer
CTO at Malam Engineering PLC
Centralized identity has strengthened banking security and is improving user authentication
I see areas for improvement with OneLogin as most clients require a market reference or evaluator report, such as a Gartner report, to be convinced to use a new product. Many vendors lack clear documentation or site references. Clarity in documentation, similar to that with Thales and Fortinet, simplifies our job and helps us convince clients by providing links to credible sources. There may be latency issues with OneLogin Customer Identity, as most of these security products are virtual and software-based. Latency and performance depend on the physical server, and fulfilling vendor-recommended resource requirements will ensure functionality; thus, if those requirements are met, there should be no issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Microsoft Entra External ID offers numerous advantages; there's no need to maintain anything on-premises, which results in a significant IT infrastructure cost saving."
"It's similar to using a Microsoft account to create accounts on other websites. We are also using Microsoft Entra to monitor which applications our guests are using. This allows us to filter, block, or adjust permissions for these applications as needed for our collaborators."
"Microsoft Entra External ID offers numerous advantages; there's no need to maintain anything on-premises, which results in a significant IT infrastructure cost saving."
"The most valuable feature for me is the firewall capabilities."
"I have not encountered any stability issues with Microsoft Entra External ID."
"The single sign-on access is the most useful feature we use."
"The most valuable feature for me is the firewall capabilities."
"The times that I have gone into it, I found it easy to use and I haven't had any issues with it."
"OneLogin Customer Identity has positively impacted our organization by significantly improving our security."
"In terms of specific numbers, before we had a very poor pool of security breaches and it was not easy to log into every application in my organization, as we manually logged into every application, however, when we got OneLogin, it really simplified how we log in by using just one password or going passwordless, and we have been able to save at least 70 to 80% of our time compared to our previous tool."
"The biggest benefit of OneLogin Customer Identity for cybersecurity in a banking environment is the ability to manage many virtual machines, servers, and applications that require different credentials and privileges by using single sign-on, which automates the process."
 

Cons

"The only problem that you might face with Microsoft now is their complex licensing model."
"A common concern among the customers I visit is the unpredictability of Microsoft's costs at every renewal. This is really bothersome for the customer, and I would say it is the worst element I have seen in these years."
"I would like to see faster synchronization."
"I generally find Microsoft solutions expensive, especially in specific offerings."
"The support engineers are not as skilled as our engineers. When they say something would not work, or there is no solution, we usually hear that Microsoft would not support this."
"Microsoft's pricing is complex and difficult to fathom due to a range of different licensing options."
"The cost is very high."
"The quality of Microsoft customer support varies. With an enterprise contract, good resources are usually provided, especially in regions like Saudi Arabia or UAE. However, we have faced challenges with support quality, especially in some subcontinent areas where the resources might not be as experienced."
"Additionally, I noticed that training is a must. A training and learning curve is necessary for everyone to go through, and I would love the option to skip the training if the user already knows about the system."
"OneLogin Customer Identity's mobile app is not the best and could use some improvements for easy use on the go or at home or remotely."
"Comparing OneLogin Customer Identity with CyberArk technically, I think CyberArk is better; I have had CyberArk for around two years or more, and I know of two or three customers in Ethiopian financial institutions using CyberArk Identity Access Management."
 

Pricing and Cost Advice

"We don't pay separately for Microsoft Entra External ID as it's part of our Microsoft Exchange subscription."
Information not available
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885,667 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
10%
Government
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise6
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Entra External ID?
Microsoft is flexible in the pricing for the product, so I cannot say that it is expensive, but definitely they are flexible in the price lists and their ways of doing payments.
What needs improvement with Microsoft Entra External ID?
Not really at the moment, but perhaps when we go deeper into using Microsoft Entra External ID, we may experience some things we may not prefer. However, up to now, we have not encountered anything...
What is your primary use case for Microsoft Entra External ID?
When I say identity, I mean Microsoft Entra External ID. We have been using Microsoft Entra External ID since the beginning of 2022. I am using it as a client. The purposes for using Microsoft Entr...
What is your experience regarding pricing and costs for OneLogin Customer Identity?
My experience with pricing, setup cost, and licensing has been that the price is one of the most cost-effective tools, especially regarding great signing and security.
What needs improvement with OneLogin Customer Identity?
OneLogin Customer Identity's mobile app is not the best and could use some improvements for easy use on the go or at home or remotely. The needed improvements for the mobile app could also include ...
What is your primary use case for OneLogin Customer Identity?
My main use case for OneLogin Customer Identity is to ensure security and privacy on HIPAA and PCI-compliant platforms while easily storing employee passwords so that the tech team is not consisten...
 

Also Known As

Azure Active Directory External Identities
No data available
 

Overview

Find out what your peers are saying about Microsoft Entra External ID vs. OneLogin Customer Identity and other solutions. Updated: March 2026.
885,667 professionals have used our research since 2012.