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Pros & Cons summary

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Prominent pros & cons

PROS

Microsoft Entra External ID offers ease of setup, allowing users to generate unique IDs and keys in under 30 minutes.
It provides robust monitoring capabilities, enabling users to filter, block, or adjust permissions on guest applications.
The integration within the Microsoft environment enhances user experience and convenience.
Single sign-on access is highly valued, simplifying the integration with other platforms.
It increases security and stability, ensuring a secure environment for users.

CONS

Technical support for Microsoft Entra External ID needs improvement.
The pricing of Microsoft Entra External ID is complex and challenging for customers to understand due to various licensing options.
Microsoft software often addresses enterprise-level needs, making it costly for medium-sized businesses.
There is a need for faster synchronization within Microsoft Entra External ID.
Unpredictable costs at renewal times are a significant concern for customers using Microsoft Entra External ID.
 

Microsoft Entra External ID Pros review quotes

FS
Jun 23, 2025
The best features of Microsoft Entra External ID include its unification of B2C functionality and B2E features.
CT
Jun 17, 2025
The positive impact of Microsoft Entra External ID on my organization is that it enhances ease of use for the administrative side.
SS
May 16, 2025
Primarily Microsoft Entra External ID SSO is valuable as it works with everything when it comes to integration.
Learn what your peers think about Microsoft Entra External ID. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
864,053 professionals have used our research since 2012.
SK
Mar 14, 2025
I have not encountered any stability issues with Microsoft Entra External ID.
Corrado Vigano - PeerSpot reviewer
Jan 28, 2025
The fact that it is quite integrated into the entire Microsoft environment makes it quite easy to use.
Oluwakorede Oladipo - PeerSpot reviewer
Aug 20, 2024
The most beneficial feature for us is the ease of setup. With about five clicks, we can generate unique IDs and keys and set up in less than 30 minutes. We can also generate these for multiple years simultaneously, which is convenient.
BV
Aug 28, 2024
It's similar to using a Microsoft account to create accounts on other websites. We are also using Microsoft Entra to monitor which applications our guests are using. This allows us to filter, block, or adjust permissions for these applications as needed for our collaborators.
AR
Jul 14, 2025
When it comes to Microsoft Entra External ID, Microsoft itself is the best distributor.
IA
Sep 9, 2024
It's quite easy to manage and monitor.
Ross Macadam - PeerSpot reviewer
Mar 13, 2025
Microsoft Entra External ID is more secure, offering a secure environment.
 

Microsoft Entra External ID Cons review quotes

FS
Jun 23, 2025
The authentication methods available are very limited, and this presents a weak point.
CT
Jun 17, 2025
The training generally is complicated to understand, leading us to often go through a managed service provider.
SS
May 16, 2025
The support engineers are not as skilled as our engineers. When they say something would not work, or there is no solution, we usually hear that Microsoft would not support this.
Learn what your peers think about Microsoft Entra External ID. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
864,053 professionals have used our research since 2012.
SK
Mar 14, 2025
The quality of Microsoft customer support varies. With an enterprise contract, good resources are usually provided, especially in regions like Saudi Arabia or UAE. However, we have faced challenges with support quality, especially in some subcontinent areas where the resources might not be as experienced.
KW
Jul 30, 2025
There have been a couple of times when it was unavailable because of Microsoft issues, but other than that, I don't remember any problems.
Corrado Vigano - PeerSpot reviewer
Jan 28, 2025
I generally find Microsoft solutions expensive, especially in specific offerings.
Oluwakorede Oladipo - PeerSpot reviewer
Aug 20, 2024
Technical support needs improvement.
BV
Aug 28, 2024
The problem with Microsoft products is that they often cater to enterprise-level needs, which can be too costly for medium-sized businesses.
IA
Sep 9, 2024
I would like to see faster synchronization.
Ross Macadam - PeerSpot reviewer
Mar 13, 2025
Microsoft's pricing is complex and difficult to fathom due to a range of different licensing options.