Try our new research platform with insights from 80,000+ expert users

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

Microsoft Entra External ID is easy to manage and monitor, benefiting from integration within the Microsoft environment.
The single sign-on access offers valuable utility through seamless integration.
The ease of setup allows for generating unique IDs and keys in minutes.
It enhances security with comprehensive firewall capabilities.
Microsoft Entra External ID unifies B2C and B2E functionalities effectively.

CONS

Technical support needs improvement.
Microsoft Entra External ID is often expensive, especially for medium-sized businesses.
Syncing needs to be faster, and pricing is complex with unpredictable costs at renewal.
Authentication methods are limited, and pricing for external application integration like Oracle should be cheaper.
Quality of support can vary widely depending on the region, with some areas facing challenges due to less experienced resources.
 

Microsoft Entra External ID Pros review quotes

Oluwakorede Oladipo - PeerSpot reviewer
Lead, Product Manager (Applications & Services) at FMDQ
Aug 20, 2024
The most beneficial feature for us is the ease of setup. With about five clicks, we can generate unique IDs and keys and set up in less than 30 minutes. We can also generate these for multiple years simultaneously, which is convenient.
BV
IT Manager at Vertical Garden
Aug 28, 2024
It's similar to using a Microsoft account to create accounts on other websites. We are also using Microsoft Entra to monitor which applications our guests are using. This allows us to filter, block, or adjust permissions for these applications as needed for our collaborators.
IA
System Engineer at JOS Malaysia
Sep 9, 2024
It's quite easy to manage and monitor.
Learn what your peers think about Microsoft Entra External ID. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
Corrado Vigano - PeerSpot reviewer
Sales Manager - Program Manger at Altitudo srl
Jan 28, 2025
The fact that it is quite integrated into the entire Microsoft environment makes it quite easy to use.
ZA
Associate Director Automation at Dubai Holding
Feb 13, 2025
The most valuable feature for me is the firewall capabilities.
reviewer1639854 - PeerSpot reviewer
Cloud Security Consultant at a manufacturing company with 10,001+ employees
Mar 13, 2025
The single sign-on access is the most useful feature we use.
Ross Macadam - PeerSpot reviewer
Director at iicon ltd
Mar 13, 2025
Microsoft Entra External ID is more secure, offering a secure environment.
SK
Lead Enterprise Architect at DigyCorp
Mar 14, 2025
I have not encountered any stability issues with Microsoft Entra External ID.
SS
Software Architect at Velsera
May 16, 2025
Primarily Microsoft Entra External ID SSO is valuable as it works with everything when it comes to integration.
CT
Network Security Administrator at a retailer with 51-200 employees
Jun 17, 2025
The positive impact of Microsoft Entra External ID on my organization is that it enhances ease of use for the administrative side.
 

Microsoft Entra External ID Cons review quotes

Oluwakorede Oladipo - PeerSpot reviewer
Lead, Product Manager (Applications & Services) at FMDQ
Aug 20, 2024
Technical support needs improvement.
BV
IT Manager at Vertical Garden
Aug 28, 2024
The problem with Microsoft products is that they often cater to enterprise-level needs, which can be too costly for medium-sized businesses.
IA
System Engineer at JOS Malaysia
Sep 9, 2024
I would like to see faster synchronization.
Learn what your peers think about Microsoft Entra External ID. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
Corrado Vigano - PeerSpot reviewer
Sales Manager - Program Manger at Altitudo srl
Jan 28, 2025
I generally find Microsoft solutions expensive, especially in specific offerings.
ZA
Associate Director Automation at Dubai Holding
Feb 13, 2025
Single sign-on for external applications such as Oracle could be improved to be a little bit cheaper.
reviewer1639854 - PeerSpot reviewer
Cloud Security Consultant at a manufacturing company with 10,001+ employees
Mar 13, 2025
There is room for improvement in AI technology for Microsoft Entra External ID, particularly in providing detailed alerts.
Ross Macadam - PeerSpot reviewer
Director at iicon ltd
Mar 13, 2025
Microsoft's pricing is complex and difficult to fathom due to a range of different licensing options.
SK
Lead Enterprise Architect at DigyCorp
Mar 14, 2025
The quality of Microsoft customer support varies. With an enterprise contract, good resources are usually provided, especially in regions like Saudi Arabia or UAE. However, we have faced challenges with support quality, especially in some subcontinent areas where the resources might not be as experienced.
SS
Software Architect at Velsera
May 16, 2025
The support engineers are not as skilled as our engineers. When they say something would not work, or there is no solution, we usually hear that Microsoft would not support this.
CT
Network Security Administrator at a retailer with 51-200 employees
Jun 17, 2025
The training generally is complicated to understand, leading us to often go through a managed service provider.