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Microsoft Dynamics 365 Business Central vs SAP Business One comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.9
Microsoft Dynamics 365 Business Central often achieves ROI in six months, with automation enhancing financial benefits, though experiences vary.
Sentiment score
2.0
SAP Business One improves efficiency and savings with rapid ROI, enhancing decision-making, inventory management, and resource utilization.
There are instances of significant cost saving by improving processes and obtaining necessary data for better analysis.
Solution Architect at Seidor
 

Customer Service

Sentiment score
4.0
Microsoft Dynamics 365 Business Central: praised for responsiveness but some users report slow service, relying on local partners for support.
Sentiment score
5.9
SAP Business One support is satisfactory but varies with partner competence, leading to mixed user experiences with responsiveness and effectiveness.
The response time before getting someone who can provide a relevant answer is crucial.
Owner at Numex BV
The lack of senior technical consultants means Tier 1 support sometimes has limited experience, which could be better.
Regional Manager at a tech services company with 51-200 employees
Microsoft provides real-time support, which makes a big difference compared to SAP.
Automation Engineer
The previous user left the company without sharing their password, so at that time I need to log those particular issues or reset the password; the facility is not available in the current system, and I have to raise tickets, waiting for updated passwords, which is very critical.
Head Of Information Technology at Shachihata India pvt ltd
When the system or solution has a failure unrelated to the database, they become lost.
Senior Sales and Presales Director at a tech services company with 51-200 employees
Through the SAP portal, we can access direct support, which includes notes and a massive community for resources.
Consultant Enterprise Solutions - SAP Business One and Google Workspace ( G Suite) at Axleta
 

Scalability Issues

Sentiment score
6.9
Microsoft Dynamics 365 Business Central is scalable for SMEs, with flexibility, though larger setups may require customization and integration.
Sentiment score
7.7
SAP Business One is adaptable for medium-sized enterprises, offering cloud deployment and integration benefits, but faces flexibility limitations.
SAP Business One is not very scalable, as it is aimed at medium to small-scale industries.
Practice Head at Panfish
If your company is looking for an ERP to run end-to-end business, this is the solution.
Senior Sales and Presales Director at a tech services company with 51-200 employees
The scalability of SAP Business One is very high.
Deputy General Manager at PBSS
 

Stability Issues

Sentiment score
7.7
Microsoft Dynamics 365 Business Central is reliable with stable performance, though minor issues occur during updates or heavy data loads.
Sentiment score
7.7
SAP Business One is highly stable and reliable, excelling in accurate financial reporting and integration across branches.
For the cloud, we have not faced any downtimes or stability issues.
Regional Manager at a tech services company with 51-200 employees
We can maintain our clients with the latest delivery version stable; it is a stronger product and ERP that improves with each version.
Client Service | SAP Business One at H&CO LATAM
SAP Business One is a very stable solution, and I rate its stability as ten out of ten.
Solution Architect at Seidor
I rate the stability of SAP Business One an eight out of ten.
Head Of Information Technology at Shachihata India pvt ltd
 

Room For Improvement

Enhancements needed in cost efficiency, integration, automation, user interface, customization, AI features, and technical documentation for improved flexibility.
SAP Business One needs user interface, integration, analytics improvements, and better scalability, customization, deployment, and cloud functionality.
There's a gap in advanced features that other platforms like NetSuite handle better.
Regional Manager at a tech services company with 51-200 employees
A basic point of sale would help a great deal because there are certain requirements where Microsoft Dynamics 365 Business Central could fit in small retail operations, and it is quite expensive, so that addition would be beneficial.
Regional Sales Manager at a consultancy with 11-50 employees
There is a need for improvement in consolidation and multi-country master data management.
Owner at Numex BV
The solution lacks scalability as it targets medium to small-scale industries.
Practice Head at Panfish
They also need to plan for integrating a small HR or payroll module.
Senior SAP Consultant at Al Essa Company
Costing audits are required, but this is not available in SAP Business One.
Head Of Information Technology at Shachihata India pvt ltd
 

Setup Cost

Microsoft Dynamics 365 Business Central offers flexible, scalable ERP pricing, appealing to startups and enterprises, with moderate to high cost.
SAP Business One offers fair pricing with variable costs based on licenses, users, region, plus additional service fees.
However, it was very costly due to the numerous integrations we had.
Automation Engineer
The pricing for Dynamics 365 Business Central is reasonable.
Owner at Numex BV
It is expensive compared to other modules or ERPs.
Senior SAP Consultant at Al Essa Company
The pricing of SAP Business One is fair.
Solution Architect at Seidor
 

Valuable Features

Microsoft Dynamics 365 Business Central provides customizable, cloud-based management, benefiting SMEs with seamless integration, real-time insights, and enhanced workflows.
SAP Business One offers comprehensive, user-friendly, and scalable solutions for financial management and diverse business needs across industries.
The value for money is very high as it fits the business well.
Owner at Numex BV
It provides localized compliance for every country, covering VAT compliances, taxing policies, and corporate taxes.
Regional Manager at a tech services company with 51-200 employees
Microsoft Dynamics 365 Business Central is scalable, as it was able to grow with increasing business demands.
Automation Engineer
This feature allows me to get all the necessary data required to best analyze the business and improve processes.
Solution Architect at Seidor
The general ledger, balance sheet, trial balance, cash flow statement, and all other reports are updated simultaneously.
Senior SAP Consultant at Al Essa Company
Regarding reporting capabilities, SAP Business One provides in-built reports and allows us to use crystal reports, which we can customize and develop our own reports alongside running SQL queries with the query generator to create SQL reports.
Consultant Enterprise Solutions - SAP Business One and Google Workspace ( G Suite) at Axleta
 

Categories and Ranking

Microsoft Dynamics 365 Busi...
Ranking in ERP
6th
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
67
Ranking in other categories
Activity Based Costing Software (1st)
SAP Business One
Ranking in ERP
3rd
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
96
Ranking in other categories
Cloud ERP (4th)
 

Mindshare comparison

As of January 2026, in the ERP category, the mindshare of Microsoft Dynamics 365 Business Central is 4.4%, down from 6.3% compared to the previous year. The mindshare of SAP Business One is 2.7%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP Market Share Distribution
ProductMarket Share (%)
SAP Business One2.7%
Microsoft Dynamics 365 Business Central4.4%
Other92.9%
ERP
 

Q&A Highlights

SP
Executive Vice President at Xpro India Ltd.
Sep 06, 2023
 

Featured Reviews

reviewer2746122 - PeerSpot reviewer
Automation Engineer
Integrations Help Bring Efficiency while Documentation Needs Improvement
When I started working with Microsoft Dynamics 365 Business Central, I was new and didn't know what ERP was or its purpose, but I was eager to learn more each day. The system can become overwhelmed because you cannot control the number of integrations, and our team struggled to manage the numerous integrations we had. More documentation is needed on how to use Microsoft Dynamics 365 Business Central and its capabilities. From a technical perspective, it was challenging because understanding the system requires familiarity with financial sectors. Microsoft Dynamics 365 Business Central could benefit from more AI integration. Learning the application was challenging as there was much to understand about accounts payable, receivable, accounting, and general ledger.
Hatem Mohamed Nageeb Salama - PeerSpot reviewer
Senior Sales and Presales Director at a tech services company with 51-200 employees
Provides efficiency for small businesses, but requires costly add-ons for broader capabilities
I am currently using SAP products but not primarily selling SAP. Regarding real-time data processing capabilities, it is partially helpful for decision-making. It has built-in capability for real-time data, but it's not interactive data analytics. People need another solution such as Power BI to be integrated to get real-time data with interactive analytics. When it comes to customizing reporting in SAP Business One, it has the capability to customize reports via SAP Crystal Reports. It has a good amount of reports, but for each business, you need to understand exactly what the customer needs to customize their reports. The solution includes a mobile app to access key business information, though it is a very weak mobile app. The main benefit SAP Business One provides to users is ease of access. It's very good to present to customers, both from the interface and capabilities perspective. It's suitable for small to medium companies, making the buy-in for the solution very good. The pricing for SAP Business One is very competitive. Overall, SAP Business One is a very good solution for small to medium businesses. If your company is looking for an ERP to run end-to-end business, this is the solution. You need specific add-ons to run in specific industries, but it's approximately 70% good for most small to medium companies. My overall rating for SAP Business One is 7 out of 10.
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Answers from the Community

SP
Executive Vice President at Xpro India Ltd.
Sep 6, 2023
Sep 6, 2023
Both are not the right fit for Manufacturing company because these 2 solutions are built for small and medium size enterprises mainly for accounting purpose but not for operations. They need modules like Production planning & Scheduling, Quality management, adv' inventory optimization, Shoop floor control, Supplier management, Adv' warehouse, Inbound and outbound logistics and so on. Regar...
2 out of 5 answers
Atul Goyal - PeerSpot reviewer
Partner at Educe Consulting
Dec 13, 2022
Look at e10x-ERP (educe10x.com). Built natively for the cloud, connects using a browser, and no need for hefty hardware installations, etc. e10x-ERP is focused on SMB manufacturing companies and has a suite of modules that will fit your requirements. The modules include attendance and payroll which most other ERPs do not offer as standard. Also, integrated with WhatsApp Business (for auto reports, auto messages to customers, suppliers, etc), email, trigger, and event-based reports, integrated with GST (ASP). 
Dinesh Parashar - PeerSpot reviewer
Practice Head- Epicor at coporateserve Solutions pvt. ltd.
Dec 14, 2022
 I think you should first look at Dynamics BC. We have provided consulting services to your company and knows in-and-out of your processes. Ranthosh knows me very well. You can reach out to me at 9811359356
 

Top Industries

By visitors reading reviews
Manufacturing Company
13%
Computer Software Company
10%
Comms Service Provider
8%
University
6%
Computer Software Company
17%
Manufacturing Company
13%
Educational Organization
6%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise12
Large Enterprise19
By reviewers
Company SizeCount
Small Business45
Midsize Enterprise30
Large Enterprise24
 

Questions from the Community

What do you like most about Microsoft Dynamics NAV?
The platform offers a robust and comprehensive cycle for supply chain and inventory management, with features like minimum and maximum settings, dynamic monitoring of inventory levels, and integrat...
What is your experience regarding pricing and costs for Microsoft Dynamics NAV?
I don't have specific information about the pricing of Microsoft Dynamics 365 Business Central. However, it was very costly due to the numerous integrations we had.
What needs improvement with Microsoft Dynamics NAV?
When I started working with Microsoft Dynamics 365 Business Central, I was new and didn't know what ERP was or its purpose, but I was eager to learn more each day. The system can become overwhelmed...
Are there any advantages of SAP S4 HANA over SAP Business One (SAP B1) apart from the cost?
SaP Business One is a complete solution for business management. The software applications are broad, ranging from accounting to project management and human resources. It is very versatile and com...
What do you like most about SAP Business One?
It's user-friendly and comes with comprehensive manuals. So, it is easy to learn to use SAP Business One
 

Also Known As

Dynamics NAV, MS Dynamics NAV
Business One, SAP Business One on AWS
 

Overview

 

Sample Customers

Harris Farm Markets, Mister Spex GmbH, Bounce Foods, Eurofin Services SA, Medica Medizintechnik, Associated Gaskets, Onduline, Sitka Surfboard Corporation, World Animal Protection
Ego Pharmaceuticals Pty. Ltd
Find out what your peers are saying about Microsoft Dynamics 365 Business Central vs. SAP Business One and other solutions. Updated: December 2025.
879,889 professionals have used our research since 2012.