Microsoft Dynamics CRM and Monday.com for Enterprise are top competitors in the CRM and project management category. Currently, Monday.com for Enterprise has a slight edge due to its flexibility and user-friendly interface that favors seamless collaboration within enterprises.
Features:Microsoft Dynamics CRM is well-regarded for its integration capabilities with Microsoft solutions, ease of use, and comprehensive platform features. It effectively manages sales processes and customer interactions. On the other hand, Monday.com for Enterprise offers exceptional flexibility and customizability, allowing teams to create tailored workflows. It provides robust project management tools, automation, and a user-friendly interface.
Room for Improvement:Microsoft Dynamics CRM could benefit from a more intuitive user interface and better mobile usability. Simplifying customization options could reduce complexity and ownership costs. Monday.com for Enterprise needs enhanced automation and integration capabilities, more personalized user administration, and improved handling of larger projects. Mobile usability and streamlined notifications are areas for potential enhancement.
Ease of Deployment and Customer Service:Microsoft Dynamics CRM generally offers a public cloud deployment option that simplifies implementation but can increase dependency on support for complex configurations. Their customer service is helpful but could improve in responsiveness. Monday.com for Enterprise mostly uses public cloud deployment with support for hybrid and private clouds, offering more flexibility. Their technical support is regarded as knowledgeable and efficient, providing a satisfactory customer experience.
Pricing and ROI:Microsoft Dynamics CRM is seen as pricey, especially with its licensing model, but its extensive functionality often justifies the cost, with many users reporting significant ROI through improved sales processes and customer retention. Monday.com for Enterprise is known for a more transparent and competitive pricing structure, though it may pose cost concerns for small businesses. However, its flexibility and robust features often yield positive ROI due to increased efficiency and collaboration.
I would rate customer support as ten out of ten.
While the support operates within their standard SLA, it can be difficult to speak directly with someone over the phone.
Sometimes the technical support for Microsoft Dynamics CRM is not qualified enough, and in some situations, we know the tool better than they do.
I would rate their customer service a ten.
Microsoft Dynamics CRM is highly scalable, rated at ten, even fifteen out of ten.
I would give it a ten out of ten for scalability.
I would rate it ten out of ten.
More use-case-oriented material should be provided to help users and implementers learn how to do more, faster.
Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
The pricing of Microsoft Dynamics CRM can be complex due to Microsoft's complicated licensing model.
Microsoft Dynamics CRM costs about $110 to $115 per user per month, following a recent price increase.
It is quite expensive.
The backend storage integrates seamlessly with OneDrive, and the solution offers robust security features, including Azure integration, two-factor authentication (2FA), and comprehensive audit trails.
The most valuable feature of Microsoft Dynamics CRM is its integration with Outlook and other Microsoft products like Microsoft 365, which includes emails, Teams, and SharePoint.
I can also create fields and customize them according to my needs.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.
One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.
In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.
Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.
Monday.com for Enterprise is designed to enhance task tracking, notifications, and project overview, offering customizable dashboards and flexible integrations for efficient management across diverse teams.
Monday.com for Enterprise is a powerful tool for task and project management, offering automation to streamline processes and customizable dashboards for comprehensive project views. Built for ease of use, it supports collaborative features like file sharing and board customization, which facilitate effective communication and workflow optimization. While it provides robust templates and views such as Gantt charts and Kanban for seamless operations, users note room for improvement in performance, responsiveness, and integration capabilities.
What are the key features of Monday.com for Enterprise?Monday.com for Enterprise is applied across sectors like marketing, HR, construction, and software development for CRM, resource management, and remote collaboration. It aids teams with timeline tracking, automated workflows, and efficient task delegation, emphasizing user-friendly design and adaptable integration capabilities.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
