

Pega Platform and Microsoft Azure App Service are strong contenders in the enterprise application development space, each offering distinct advantages. Pega Platform seems to have an edge in BPM and case management capabilities, while Microsoft Azure App Service shines in scalability and ease of app deployment.
Features: Pega Platform stands out for its case management, rapid prototyping, and low-code environment, which support quick application deployment. Microsoft Azure App Service is known for its scalable and serverless operations, diverse framework support, and simplified app management.
Room for Improvement: Pega Platform requires improvements in integration flexibility, AI capabilities, and its complex UI, while its cloud presence and RPA solutions also need enhancement. Licensing costs are high for smaller businesses. Microsoft Azure App Service could improve with more template guides, greater cost transparency, and enhanced ease of use for new users, with some users calling for better logging and network stability.
Ease of Deployment and Customer Service: Pega Platform provides on-premises and hybrid cloud deployment options but receives mixed reviews regarding support satisfaction. It has a helpful community but inconsistent technical support for complex issues. Microsoft Azure App Service offers easy deployment through intuitive interfaces and supported environments. Its support is knowledgeable, though responsiveness can vary with issue complexity.
Pricing and ROI: Pega Platform's high licensing costs can challenge smaller organizations; however, it offers significant ROI for large enterprises due to its comprehensive features. Microsoft Azure App Service's pay-as-you-go model supports scalability but can lead to fluctuating costs based on consumption. It's considered more cost-effective compared to on-premises solutions, although high-end features can impact ROI in larger deployments.
Microsoft provides support for a lot of add-on or customized integration requests.
Regions like Europe, the US, Canada, and India provide very good and immediate support.
While contacting support is not always a pleasant experience, they attended to our needs satisfactorily.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
This feature allows us to pinpoint very quickly what is happening when an application is not working correctly.
I find Microsoft Azure App Service to be quite stable.
Deploying Logic Apps in a private network environment becomes complicated due to the extensive white testing and configurations needed at the networking layer.
They should improve the learning curve, enhance documentation, and focus on best practices.
The Linux App Service should be more user-friendly, focusing on logging, troubleshooting, and similar features.
With the recent development of AI agents in Pega Platform 24.2, the adoption is not heavy due to regulations around using external LLM by customers, especially regulated customers in BFSS and healthcare.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
If you need to host three, four, or five nodes with high availability, everything is included in the price.
It is an expensive product, primarily due to the licensing fees.
The price of Microsoft Azure is comparable to Microsoft AWS and Google.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
From a licensing perspective, it is higher than the competition.
We use the CI/CD inside Azure DevOps and Azure DevOps deploys the applications in Microsoft Azure App Service.
The integration capabilities of Microsoft Azure App Service have greatly enhanced my ability to handle global web operations and support various functions, which were previously challenging without such integration.
The best features of Microsoft Azure App Service are its capacity for scalability, security, and basic support functionalities.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
Management capabilities such as dashboards.
| Product | Market Share (%) |
|---|---|
| Microsoft Azure App Service | 2.9% |
| Pega Platform | 6.8% |
| Other | 90.3% |


| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 6 |
| Large Enterprise | 33 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 15 |
| Large Enterprise | 68 |
Microsoft Azure App Service is an HTTP-based mobile application development platform and solution. It is designed to enable organizations to completely control their application development and hosting processes.
Microsoft Azure App Service Benefits
Some of the benefits that come from using Microsoft Azure App Service include:
Microsoft Azure App Service Features
Some of the many useful features Microsoft Azure App Service has to offer include:
When users choose to employ the Microsoft Azure App Service solution, they gain access to many different capabilities. These features include:
Reviews from Real Users
Microsoft Azure App Service’s versatility offers organizations that use it a great deal. It is a very complete, ready-to-use, out-of-the-box mobile development solution that gives users the capabilities that they need to design their mobile applications with the greatest level of ease. In addition, users can employ the cloud to scale operations so that their applications have the proper amount of space to run at the time that they need it.
Andriy L., the Azure practice leader at a computer software company, writes, “I like that it's a ready-to-use, out-of-the-box solution that provides all of the necessary functions for customers, such as codes that can be quickly switched from the production version, or test and DEV versions to production.”
Yasir M., a solution architect at Komatsu, writes, "The best feature is scalability, which allows you to target potential clients worldwide by connecting the application to a local server. This makes the application readily accessible, and the response time will be much better."
Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.
Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.
What are the key features of Pega Platform?In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.
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