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New Relic vs OpenText SiteScope comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
6th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Network Monitoring Software (18th), IT Infrastructure Monitoring (12th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (5th)
OpenText SiteScope
Ranking in Application Performance Monitoring (APM) and Observability
18th
Average Rating
7.8
Reviews Sentiment
8.0
Number of Reviews
27
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 6.1%, down from 9.4% compared to the previous year. The mindshare of OpenText SiteScope is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
Gyanesh Rahatekar - PeerSpot reviewer
Achieve seamless incident response with valuable monitoring capabilities and reliable alerts
There are multiple features related to OpenText SiteScope monitoring that I have found to be very useful, such as SSL monitoring. If SSL is present as a file in a server, then OpenText SiteScope is a very effective tool to monitor when that certificate expires. It provides comprehensive information related to SSL certificates and log monitoring. If any kind of required keyword monitoring is present in the log file, OpenText SiteScope has excellent functionality for monitoring. It is very easy to configure and obtain the correct information related to end-user requirements. The agentless monitoring feature of OpenText SiteScope is particularly impressive and easy to configure and gather information from. According to the operations team perspective, there is no impact related to resource management from the agentless monitoring. It demonstrates very low resource consumption related to its functionality.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"The solution offers good documentation."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"The versatility of the solution is its most valuable feature."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"The simplicity of the dashboard is very good."
"We are able to drill down and see what is going on in the system."
"I would rate the stability of OpenText SiteScope as excellent."
"There's no agent you need installed on the servers. In our environment, we have some servers out of our control so we cannot manage them. We use SiteScope to monitor the availability, the resources on the servers, etc. This allows us to do this job without installing agents so there's no need to take care of anything on the server."
"I find OpenText SiteScope itself to be uncomplicated and deserving of a ten out of ten due to its simplicity."
"The system is really powerful; instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence."
"The most valuable feature of SiteScope is its infrastructure monitoring."
"Has a simple setup. It can be up and running within hours."
"For the system environment, SiteScope can be useful."
"Simple deployment: The deployment uses protocols such as NetBios, SSH, WMI, SNMP, which means that any device with any of these protocols will be monitored."
 

Cons

"The solution should include more detailed reports for SQL database requests."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"In the next release, I'd like to see a better pricing structure."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"The browser isn't exactly reliable."
"It would help customers if there were an on-premises version available."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"The interface of OpenText SiteScope needs improvement. It has a Java-based interface, which is slow and could be simplified for better usability."
"SiteScope isn't productive if you want to monitor RAM or if you want to monitor some URL."
"There is a need to enhance the reporting feature in OpenText SiteScope. Reporting related to performance information for historical data needs improvement to provide better reporting related to application availability and end node availability."
"The lack of an agent means that remote monitoring requires multiple firewall ports to be opened."
"Full application functionality available via the API. There are some functions you can perform managing monitors, that are only available through the UI."
"While working with OpenText, I noticed sometimes teams refuse intervention due to compliance issues."
"It could be more reliable using a database repository instead of a log repository."
"While working with OpenText, I noticed sometimes teams refuse intervention due to compliance issues."
 

Pricing and Cost Advice

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."
"Comparatively, the pricing is expensive."
"Pricing is better with New Relic APM than Dynatrace."
"The price was one of the reasons we chose this solution."
"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."
"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
"This is an expensive product."
"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."
"Depending on your requirements, there are two licensing models available. A simple point model, or an endpoint model."
"The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support. With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."
"SiteScope licensing can be node based-or monitor-based. I would recommend for node-based licensing."
"Licensing is a little steep."
"When Micro Focus Voltage SiteScope has introduced approximately eight years ago and there was not very much competition making the price high. However, when comparing the price of Micro Focus Voltage SiteScope now to other tools, they should reduce the price. It is similar to a legacy tool at this point."
"You have to pay for their "solution templates". Other tools do not charge you for knowledge-based monitoring bundles."
"It is expensive. I don't like its licensing. I don't like anything where you have to license it by individual licenses. I'm not a fan of that, but that's just me."
"I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."
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Top Industries

By visitors reading reviews
Educational Organization
22%
Computer Software Company
12%
Financial Services Firm
12%
Manufacturing Company
7%
Financial Services Firm
32%
Manufacturing Company
13%
Computer Software Company
11%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
What do you like most about Micro Focus Voltage SiteScope?
The most valuable feature of SiteScope is its infrastructure monitoring.
What is your experience regarding pricing and costs for Micro Focus Voltage SiteScope?
The licensing scheme for Micro Focus tools is reasonable, and more affordable. It's seen as medium or de-receivable.
What needs improvement with Micro Focus Voltage SiteScope?
Integration related to other applications with OpenText SiteScope is effective, as we are using both functionalities in our environment. The integration for other applications related to alerts and...
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
Micro Focus SiteScope, HPE SiteScope, SiteScope
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Vodafone Ireland, Kuveyt Turk Participation Bank
Find out what your peers are saying about New Relic vs. OpenText SiteScope and other solutions. Updated: June 2025.
860,632 professionals have used our research since 2012.