We performed a comparison between New Relic and OpenText SiteScope based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"The stability of New Relic APM is very good."
"The solution offers good documentation."
"It has given us better insight into the performance of the system."
"It does everything we wanted it to do."
"The most valuable feature is the ability to manage the application flow."
"The integration and configuration of New Relic is straightforward and easy."
"It has helped my organization to dive deeper into the application using the APM module is very helpful."
"The product's readymade templates are perfect. It supports us a lot when we don't have much experience with the product. The templates offers us direction to proceed."
"It can monitor over a 100 technologies with built-in solution templates."
"Simplest tool for monitoring servers, web content, databases and other hardware. Its dashboard is really good."
"It's easy to template standard monitoring configurations, and automate monitoring configuration."
"For the system environment, SiteScope can be useful."
"It's integrated with different monitoring tools, such as AppDynamics."
"The tool has capabilities other than managing web-based applications, like URL Monitor and EPI Script. It is also easy to use the tool."
"Our experiences with Micro Focus SiteScope have been mostly positive as we can easily work with multiple monitors and different types of monitors pretty quickly. There are a lot of out-of-the-box solutions for us through Micro Focus SiteScope, so we don't have to do that much custom coding for the vast majority of requests that we get for monitoring. There are some limitations that we've run into and some problems every once in a while, but they've been relatively minor."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"The price needs improvement."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"I haven't come across any features that are lacking."
"It is very difficult to award the service level cycles at an endpoint level."
"The customization of the start and end time is kind of cool."
"We have four or five data centers around North America where we have it deployed into a single or a two-server primary backup type of deployment. All those are made available under a single GUI provided by Micro Focus that allows you to put them all together. A room for improvement would be an appliance or a server that would manage all of our other servers so that I don't have to remember to log on to all different servers and data centers. I could manage them from a single location."
"More out of the box Cloud integration and capabilities."
"It should improve its integrations with various tools, especially service management tools."
"The graphs and dashboard in the solution are areas that need improvement."
"I would be very interested in having transaction traceability included in the product, to give us a better view of what is really going wrong in a particular method and action."
"It could be more reliable using a database repository instead of a log repository."
"You can use OpenText SiteScope for small or middle environments. But if you want to monitor a large environment, it is not scalable. If you can monitor a large environment with OpenText SiteScope, it can be a valuable product."
"Full application functionality available via the API. There are some functions you can perform managing monitors, that are only available through the UI."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews while OpenText SiteScope is ranked 28th in Application Performance Monitoring (APM) and Observability with 24 reviews. New Relic is rated 8.6, while OpenText SiteScope is rated 7.6. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of OpenText SiteScope writes "Doesn't require much custom coding and can run on different platforms, but the types of scripting files you can execute on it are limited". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas OpenText SiteScope is most compared with Dynatrace, SCOM, AppDynamics, Prometheus and Elastic Observability. See our New Relic vs. OpenText SiteScope report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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