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Micro Focus Asset Manager [EOL] vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Micro Focus Asset Manager [...
Average Rating
7.2
Number of Reviews
4
Ranking in other categories
No ranking in other categories
ServiceNow
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
222
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Featured Reviews

reviewer1700715 - PeerSpot reviewer
A stable and clever solution, but it is very complex and it needs a lot of improvements
There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas. It needs a discovery tool of its own. You have to get that from other Micro Focus products, which means you have to pay more to get those products.
Nikhil Gohil - PeerSpot reviewer
Enables effective incident management and seamless workflow automation with valuable mobile accessibility
I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This product can be customized according to the needs of any company."
"We have now automatic and immediate control of assets usage, and we can now better manage our assets pool and get benefits through that."
"It is stable and scalable."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"It offers ready-built automation and simpler configuration for workflows."
"The return on investment is good when implementing for ourselves and for other clients."
"We always get good support."
"The solution is stable, scalable and easy to use."
"Simplicity of Change Manager."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
 

Cons

"The usability of this product is still out-of-date and could be improved. The interface could be improved."
"There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas."
"The technology used is outdated, the interface is outdated, the database is outdated, everything is outdated."
"Direct support from ServiceNow is not very good. Most of the support comes from partners, and customers heavily rely on them."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"The solution's user experience could be improved concerning its UI and portals."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"The Express edition does not allow the option for scripting."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"There are things that I would like to see improved in ServiceNow, such as the pricing, as it is a very costly solution compared to other tools."
 

Pricing and Cost Advice

"From my experience, Asset Manager is expensive."
"The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors."
"It is very expensive because it is a big organization. You have to pay for additional things."
"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
"I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."
"Getting the solution up and running is expensive."
"The CapEx version is great."
"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."
"It has a higher cost compared to local/regional solutions."
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Top Industries

By visitors reading reviews
No data available
Educational Organization
14%
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

No data available
 

Also Known As

Asset Manager, HPE Asset Manager
No data available
 

Overview

 

Sample Customers

Finansbank, MTS India, Sprint
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about ServiceNow, BMC, Lansweeper and others in IT Asset Management. Updated: January 2025.
861,390 professionals have used our research since 2012.