"The ecosystem includes thousands of vendors who are providing third-party add-ons."
"Magento provides a strong backing, meaning it can handle the order processing, customer management, configuration, third party payment integration, and shipping matters. There is a standard, very well set up architecture already present in Magento that helps them set up their online shops with much precision. Clients can see their reports, their daily sales, their best selling products, and their best buying customers so that they can target them through mails or just follow up with them. These are the main default features which make Magento so attractive."
"The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly."
"As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution."
"The most valuable feature in this solution I have found to be that I have the ability to find all the analytics that I need. It has very good integrations with social media platforms and other tools."
"We have found the B2B, B2C and D2C very valuable."
"Hybris offers a platform designed for speed."
"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."
"SAP Hybris provides us with all of the e-commerce features that a client could need."
"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."
"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."
"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."
"Hybris Commerce's most valuable feature is the simple integration with ERP."
"I am still playing around and trying to catch up with the latest version to understand all the features, but I do feel that its CMS can be much more streamlined. They provide a what-you-see-is-what-you-get editor, which many customers prefer, but based on the implementations that I have done for more than seven years, I have seen that many times, it is run by the marketing team, and they don't find it very comfortable to use. They feel uncomfortable managing and changing the content. As a business user, you need to have at least basic knowledge of HTML, which you cannot expect from all marketing teams. Some companies or organizations have that competency, but many organizations, especially in the Middle East, have a very small team, so it becomes quite difficult for them. This is a common challenge that I have seen across the platforms. Magento is better and easier than Oracle Commerce Cloud, but Shopify is much easier than Magento. A layman or my 10-year-old kid can go ahead and set up a store in Shopify in probably 45 minutes, which is not the case with Magento. Elasticsearch has really been a pain. It takes a toll on the performance. Starting with version 2.4, Magento requires Elasticsearch, which has been causing a lot of serious performance issues. We had a client in the US who was running a promo, and they lost a subsequent number of orders over one and a half hours. They were on the enterprise platform, not open-source. The team had to open a ticket with Magento. Its performance needs to be upgraded, or some kind of guidelines have to be provided for the setup. It looks like even Magento has no clue. When you go through the answers given in the online community, it seems that in spite of having the hardware configurations that they suggest, it is not performing at the optimal level. It should also have a better way to measure performance. Performance measuring has to be much easier. Many times, we see CPU utilization going up and down. We see spikes without any reason. Therefore, we need a better performance management system."
"The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better."
"The analytics are good but there is room for improvement. There are some limitations due to new regulations causing customer data time delays."
"The performance is a bottleneck in Magento and there is a lot of room for improvement in this regard."
"Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later."
"They could include additional types of payment implementations. Right now they are just providing CyberSourse."
"The WCS management or content management is not that great."
"They have just started to work with the cloud, but they only support Microsoft Azure."
"The stack needs to be improved; they need to start using more new technologies."
"The initial setup was complex because it was a prime migration from the PrestaShop platform to commerce cloud, and it was very, very complex to migrate some data from one side to the other."
"Hybris is not currently using microservices."
"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."
"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."
Magento is ranked 3rd in eCommerce Platforms with 5 reviews while SAP Hybris Commerce is ranked 1st in eCommerce Platforms with 9 reviews. Magento is rated 7.2, while SAP Hybris Commerce is rated 7.8. The top reviewer of Magento writes "Handles order processing, customer management, configuration, third party payment integration, and shipping matters". On the other hand, the top reviewer of SAP Hybris Commerce writes "Powerful and agile end-to-end solution". Magento is most compared with Salesforce Commerce Cloud, Oracle ATG, HCL Digital Commerce, Shopify and Sana Commerce, whereas SAP Hybris Commerce is most compared with Salesforce Commerce Cloud, Oracle ATG, Shopify, HCL Digital Commerce and Sana Commerce. See our Magento vs. SAP Hybris Commerce report.
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