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Magento vs SAP Hybris Commerce comparison

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Buyer's Guide
Magento vs. SAP Hybris Commerce
July 2022
Find out what your peers are saying about Magento vs. SAP Hybris Commerce and other solutions. Updated: July 2022.
610,518 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The ecosystem includes thousands of vendors who are providing third-party add-ons.""Magento provides a strong backing, meaning it can handle the order processing, customer management, configuration, third party payment integration, and shipping matters. There is a standard, very well set up architecture already present in Magento that helps them set up their online shops with much precision. Clients can see their reports, their daily sales, their best selling products, and their best buying customers so that they can target them through mails or just follow up with them. These are the main default features which make Magento so attractive.""The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly.""As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution.""The most valuable feature in this solution I have found to be that I have the ability to find all the analytics that I need. It has very good integrations with social media platforms and other tools."

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"We have found the B2B, B2C and D2C very valuable.""Hybris offers a platform designed for speed.""I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer.""SAP Hybris provides us with all of the e-commerce features that a client could need.""The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution.""If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it.""Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software.""Hybris Commerce's most valuable feature is the simple integration with ERP."

More SAP Hybris Commerce Pros →

Cons
"I am still playing around and trying to catch up with the latest version to understand all the features, but I do feel that its CMS can be much more streamlined. They provide a what-you-see-is-what-you-get editor, which many customers prefer, but based on the implementations that I have done for more than seven years, I have seen that many times, it is run by the marketing team, and they don't find it very comfortable to use. They feel uncomfortable managing and changing the content. As a business user, you need to have at least basic knowledge of HTML, which you cannot expect from all marketing teams. Some companies or organizations have that competency, but many organizations, especially in the Middle East, have a very small team, so it becomes quite difficult for them. This is a common challenge that I have seen across the platforms. Magento is better and easier than Oracle Commerce Cloud, but Shopify is much easier than Magento. A layman or my 10-year-old kid can go ahead and set up a store in Shopify in probably 45 minutes, which is not the case with Magento. Elasticsearch has really been a pain. It takes a toll on the performance. Starting with version 2.4, Magento requires Elasticsearch, which has been causing a lot of serious performance issues. We had a client in the US who was running a promo, and they lost a subsequent number of orders over one and a half hours. They were on the enterprise platform, not open-source. The team had to open a ticket with Magento. Its performance needs to be upgraded, or some kind of guidelines have to be provided for the setup. It looks like even Magento has no clue. When you go through the answers given in the online community, it seems that in spite of having the hardware configurations that they suggest, it is not performing at the optimal level. It should also have a better way to measure performance. Performance measuring has to be much easier. Many times, we see CPU utilization going up and down. We see spikes without any reason. Therefore, we need a better performance management system.""The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better.""The analytics are good but there is room for improvement. There are some limitations due to new regulations causing customer data time delays.""The performance is a bottleneck in Magento and there is a lot of room for improvement in this regard.""Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later."

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"They could include additional types of payment implementations. Right now they are just providing CyberSourse.""The WCS management or content management is not that great.""They have just started to work with the cloud, but they only support Microsoft Azure.""The stack needs to be improved; they need to start using more new technologies.""The initial setup was complex because it was a prime migration from the PrestaShop platform to commerce cloud, and it was very, very complex to migrate some data from one side to the other.""Hybris is not currently using microservices.""In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved.""It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."

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Pricing and Cost Advice
  • "The cost of implementation is cheap compared to other solutions."
  • "Many implementations were open-source. We also had a couple of enterprise-level implementations, but I didn't have visibility on the licensing cost."
  • "This solution is cheaper than some of its competitors. However, the price depends on which country you are in. In some countries, such as Greece or some Southeastern European countries, the price for the client can be expensive."
  • More Magento Pricing and Cost Advice →

  • "SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."
  • "The price is too high."
  • "This is an expensive solution."
  • "I don't know the cost, but it can be expensive."
  • More SAP Hybris Commerce Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly.
    Top Answer:The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in… more »
    Top Answer:Magento is used as an eCommerce platform.
    Top Answer:Hybris Commerce's most valuable feature is the simple integration with ERP.
    Top Answer:The look and feel of the user experience could be improved. In the next release, I would like integration of eCommerce platforms with marketing solutions to be included.
    Top Answer:My primary use of Hybris Commerce was to provide insights into how to improve online and marketing processes.
    Ranking
    3rd
    out of 53 in eCommerce Platforms
    Views
    2,687
    Comparisons
    1,961
    Reviews
    5
    Average Words per Review
    919
    Rating
    7.2
    1st
    out of 53 in eCommerce Platforms
    Views
    4,394
    Comparisons
    2,537
    Reviews
    9
    Average Words per Review
    829
    Rating
    7.9
    Comparisons
    Also Known As
    SAP Hybris, Hybris
    Learn More
    Overview

    Magento is a powerful open-source ecommerce website platform that helps build multi-channel commerce experiences for B2B and B2C customers via a single platform. Some of its most useful tools are marketing, search engine optimization, and catalog-management tools.

    Magento Features

    Magento has many valuable key features. Some of the most useful ones include:

    • Product management
    • Category management
    • Inventory management
    • Client account
    • Customer service
    • Order management
    • Payments
    • Search technology
    • International support
    • Promotional and marketing tools
    • Analyze and report

    Magento Benefits

    There are several benefits to implementing Magento. Some of the biggest advantages the solution offers include:

    • Customization: Magento provides you with the flexibility of customization. In addition, it gives you the option to extend your platform to create unique and differentiated branded experiences. The platform adapts well to change and has the potential to be modified to meet the requirements of shop owners.
    • Flexibility with hosting services: With Magento, you can choose the hosting platform of your choice.
    • Responsive mobile: Both the free community edition and the enterprise version of Magento incorporate the HTML5 platform to maximize the mobile shopping experience, allowing your ecommerce store to always be optimized. 
    • Multi-platform integration: Magento makes it easy to integrate third-party add-ons and modules and also allows shop owners to add Google Analytics and other such third-party integrations (like eBay, Paypal, Mail Chimp, etc.) to their site to aid in data analysis.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Magento solution.

    PeerSpot user Chirag B., Founder and CEO at Coduzion Technologies Pvt Ltd., says, "Magento provides a strong backing, meaning it can handle the order processing, customer management, configuration, third party payment integration, and shipping matters. There is a standard, very well set up architecture already present in Magento that helps them set up their online shops with much precision. Clients can see their reports, their daily sales, their best selling products, and their best buying customers so that they can target them through mails or just follow up with them. These are the main default features which make Magento so attractive."

    A Head of Service Delivery at a tech services company mentions, “As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution.”

    Ali A., CEO at AA Logics, comments, “The most valuable feature of this solution is its modular approach. The ecosystem includes thousands of vendors who are providing third-party add-ons. For anybody who is implementing this solution, they can easily get these extensions for a very cheap price, or even for free, from the market. This provides good value to small and medium-sized customers. Not only can they build a system at a cheap price, but they can get it live very quickly. Many of our clients integrate this with third-party ERP and accounting applications.”

    Oscar D., Deputy CEO at Pedro Garcia, explains, "The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly."

    SAP Hybris Commerce is a powerful and scalable ecommerce solution that enables organizations to deliver a seamless, comprehensive, and omnichannel experience to their customers by providing advanced order management, product content management, customer experience management, and much more. The SAP Hybris Commerce solution is ideal for B2B, B2C, and B2B2C business models.

    SAP Hybris Commerce Features

    SAP Hybris Commerce has many valuable key features. Some of the most useful ones include:

    • Single platform to manage suppliers, distributors and partners
    • Omnichannel capabilities
    • Cloud-native capabilities
    • Advanced product management module to manage multiple catalogs
    • Delivers mobile-first customer experiences
    • Smart CX module for promotions, customer, search results management
    • Intelligent product content management system
    • Ecommerce solution roadmap design
    • Customer journey management
    • UI/UX design & customization

    SAP Hybris Commerce Benefits

    There are several benefits to implementing SAP Hybris Commerce. Some of the biggest advantages the solution offers include:

    • AI-powered merchandising & guided selling for contextual CX
    • Hassle-free, pre-built integrations with other SAP products
    • Scalable shopping cart and checkout experience
    • Migrate seamlessly from other ecommerce platforms to SAP Commerce Cloud
    • Creates perfect ecosystem for Progressive Web App (PWA) development
    • Integration with third-party services (data storage solutions, payment systems, shipping services)
    • Rapid SAP hybris development
    • Deployment support

    Reviews from Real Users

    PeerSpot user Rakesh Y., Senior SAP Hybris Consultant at Freelance, says, “SAP Hybris Commerce has many valuable features. It will provide you with the homepage, the search pages, the list pages, the product detail pages, the cart pages, and the checkouts. Furthermore you can use it to do a presentation for the business. With minimum customizing you can see the product, catalog, the prices with the payment gateway division and just go live. This is a very powerful product in that you can have single or multiple countries managed by a single Hybris solution.”

    A SAP Hybris Consultant at a tech services company explains that the solution is “Feature-rich, secure, quick to develop projects, and the community support is helpful. For e-commerce projects, it has all of the core features so you don't need to develop a lot of things from scratch. If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it. SAP provides all of the e-commerce features and it is secure.”

    A Head of Business Consulting at a program development consultancy mentions, "Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."



    Offer
    Learn more about Magento
    Learn more about SAP Hybris Commerce
    Sample Customers
    Magento has over 200,000 customers worldwide, including Bjorn Borg, Heath Ceramics, Harper's Bazaar, Kidstuff, International Military Antiques, Gifts That Gives, and Rovio Entertainment Ltd.
    NHS 24
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company29%
    Comms Service Provider23%
    Retailer6%
    Media Company5%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Comms Service Provider23%
    Retailer6%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business94%
    Midsize Enterprise6%
    VISITORS READING REVIEWS
    Small Business30%
    Midsize Enterprise13%
    Large Enterprise58%
    REVIEWERS
    Small Business42%
    Large Enterprise58%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise16%
    Large Enterprise67%
    Buyer's Guide
    Magento vs. SAP Hybris Commerce
    July 2022
    Find out what your peers are saying about Magento vs. SAP Hybris Commerce and other solutions. Updated: July 2022.
    610,518 professionals have used our research since 2012.

    Magento is ranked 3rd in eCommerce Platforms with 5 reviews while SAP Hybris Commerce is ranked 1st in eCommerce Platforms with 9 reviews. Magento is rated 7.2, while SAP Hybris Commerce is rated 7.8. The top reviewer of Magento writes "Handles order processing, customer management, configuration, third party payment integration, and shipping matters". On the other hand, the top reviewer of SAP Hybris Commerce writes "Powerful and agile end-to-end solution". Magento is most compared with Salesforce Commerce Cloud, Oracle ATG, HCL Digital Commerce, Shopify and Sana Commerce, whereas SAP Hybris Commerce is most compared with Salesforce Commerce Cloud, Oracle ATG, Shopify, HCL Digital Commerce and Sana Commerce. See our Magento vs. SAP Hybris Commerce report.

    See our list of best eCommerce Platforms vendors.

    We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.