We performed a comparison between Adobe Commerce and SAP Hybris Commerce based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."On the plus side, when you build everything from scratch in Magento, you can do magic with it."
"Magento provides a strong backing, meaning it can handle the order processing, customer management, configuration, third party payment integration, and shipping matters. There is a standard, very well set up architecture already present in Magento that helps them set up their online shops with much precision. Clients can see their reports, their daily sales, their best selling products, and their best buying customers so that they can target them through mails or just follow up with them. These are the main default features which make Magento so attractive."
"The open-source PHP code allows our developers to customize pretty much anything on the platform, including allowing us to add some of the most complex shipping and inventory features for clients who have very specific, industry-related business specifications."
"Magento has changed over the years, but one of the most interesting aspects is that it gets the job done, and a vast community of experts is knowledgeable about the solution."
"We have the ability to resolve service issues since Magento enables us to invest more time in dealing with custom requirements."
"The ecosystem includes thousands of vendors who are providing third-party add-ons."
"Magento is very flexible, and it's one of the biggest e-commerce platforms."
"The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly."
"SAP Hybris provides us with all of the e-commerce features that a client could need."
"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."
"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."
"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."
"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."
"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."
"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."
"The tool supports multiple currencies."
"More technical knowledge is required to keep a Magento website running smoothly compared to many other platforms like OpenCart."
"Magneto is monolithic in character, making it difficult for us to scale up very high quickly on the content side."
"Should have a way to communicate properly with the team that builds the platform"
"The industry has evolved, and the main focus is composable solutions because of which now SAP and Magento are forced to tackle various aspects of commerce, including commerce tools and pricing strategies, among other things."
"Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later."
"The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better."
"I am still playing around and trying to catch up with the latest version to understand all the features, but I do feel that its CMS can be much more streamlined. They provide a what-you-see-is-what-you-get editor, which many customers prefer, but based on the implementations that I have done for more than seven years, I have seen that many times, it is run by the marketing team, and they don't find it very comfortable to use. They feel uncomfortable managing and changing the content. As a business user, you need to have at least basic knowledge of HTML, which you cannot expect from all marketing teams. Some companies or organizations have that competency, but many organizations, especially in the Middle East, have a very small team, so it becomes quite difficult for them. This is a common challenge that I have seen across the platforms. Magento is better and easier than Oracle Commerce Cloud, but Shopify is much easier than Magento. A layman or my 10-year-old kid can go ahead and set up a store in Shopify in probably 45 minutes, which is not the case with Magento. Elasticsearch has really been a pain. It takes a toll on the performance. Starting with version 2.4, Magento requires Elasticsearch, which has been causing a lot of serious performance issues. We had a client in the US who was running a promo, and they lost a subsequent number of orders over one and a half hours. They were on the enterprise platform, not open-source. The team had to open a ticket with Magento. Its performance needs to be upgraded, or some kind of guidelines have to be provided for the setup. It looks like even Magento has no clue. When you go through the answers given in the online community, it seems that in spite of having the hardware configurations that they suggest, it is not performing at the optimal level. It should also have a better way to measure performance. Performance measuring has to be much easier. Many times, we see CPU utilization going up and down. We see spikes without any reason. Therefore, we need a better performance management system."
"The analytics are good but there is room for improvement. There are some limitations due to new regulations causing customer data time delays."
"They have just started to work with the cloud, but they only support Microsoft Azure."
"The stack needs to be improved; they need to start using more new technologies."
"The learning curve is high."
"A public cloud solution of this software would open great possibilities."
"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."
"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."
"The initial setup was complex because it was a prime migration from the PrestaShop platform to commerce cloud, and it was very, very complex to migrate some data from one side to the other."
"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."
Adobe Commerce is ranked 3rd in eCommerce Platforms with 23 reviews while SAP Hybris Commerce is ranked 2nd in eCommerce Platforms with 18 reviews. Adobe Commerce is rated 8.0, while SAP Hybris Commerce is rated 8.0. The top reviewer of Adobe Commerce writes "An extremely flexible and highly scalable platform offering exceptional customer support to its users". On the other hand, the top reviewer of SAP Hybris Commerce writes "A scalable tool that can be integrated with any platform ". Adobe Commerce is most compared with Salesforce Commerce Cloud, Shopify, Oracle ATG, HCL Digital Commerce and Sana Commerce, whereas SAP Hybris Commerce is most compared with Shopify, Salesforce Commerce Cloud, Oracle ATG, HCL Digital Commerce and Oracle Commerce Cloud. See our Adobe Commerce vs. SAP Hybris Commerce report.
See our list of best eCommerce Platforms vendors.
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