

LogicMonitor and Sumo Logic Observability are leading observability tools, each with distinct strengths. User reviews indicate that while LogicMonitor boasts superior customer support and value, Sumo Logic Observability excels in feature depth, making it worth the price for some users.
Features: LogicMonitor offers comprehensive monitoring capabilities, ease of integration, and real-time alerting. Sumo Logic Observability provides advanced analytics, log management, and a powerful query language.
Room for Improvement: LogicMonitor could benefit from finer granularity in its alerting options and more robust API functionalities. Sumo Logic Observability could improve its correlation capabilities and provide a more intuitive setup process.
Ease of Deployment and Customer Service: LogicMonitor is praised for its straightforward deployment and exceptional customer support. Sumo Logic Observability, while powerful, has a steeper learning curve and users report variability in the quality of customer service.
Pricing and ROI: LogicMonitor's pricing model is seen as cost-effective, providing a solid return on investment. Sumo Logic Observability, despite higher initial costs, is considered justified due to its advanced capabilities and comprehensive analytics.
The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.
I can definitely notice a difference in our posture, uptime, and ability to solve problems and resolve outages much quicker since we have had LogicMonitor in place.
We need to be able to reach them in real-time, and without those kinds of options available, we have to set up ad hoc calls, which could be improved.
Customer support is on point and very well trained.
Customer support is good, but escalations within customer support are not so good.
They are not licensed, so you could deploy one collector or 1,000 collectors for the same cost.
LogicMonitor's scalability absolutely meets our organization's growth needs.
LogicMonitor scales well
Since we implemented LogicMonitor and got it working in production, there has been no downtime, no reliability issues, and nothing major regarding flare-ups from LogicMonitor's perspective.
It is very stable. I have never seen LogicMonitor itself go down.
One thing Dynatrace had that I enjoyed was real-time support chat available to reach someone and get help in real-time.
If LogicMonitor looks into going beyond the topology-based correlation to include AI that can group related alerts from different parts of the stack into a single probable cause incident, that will significantly improve the system.
The container monitoring seems to be really behind compared to some bespoke cloud-native monitoring solutions that are designed around Kubernetes, containers, and ephemeral environments.
I experienced no issues with pricing, setup cost, and licensing; it was very transparent, and the licensing model is very clear and easy to understand.
Our SLAs and SLOs were averaging about 10 to 15 failed SLAs and SLOs that were over the time allotted to get those resolved, and those are now down to about two to three per week.
The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.
The best features LogicMonitor offers include the single pane of glass, the constant improvements to the features within LogicMonitor, as well as the excellent support and the ability to actually get hold of the developers of their specific products or features within the tool.
| Product | Market Share (%) |
|---|---|
| LogicMonitor | 0.8% |
| Sumo Logic Observability | 0.5% |
| Other | 98.7% |


| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 10 |
| Large Enterprise | 10 |
LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.
LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.
What are LogicMonitor's key features?LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.
Sumo Logic Observability offers advanced monitoring solutions with features like integrated dashboards and querying capabilities, though presents a learning curve compared to alternatives. Designed for efficient log aggregation and analysis, it provides near-real-time updates facilitating improved incident resolution.
Sumo Logic Observability stands out with its ability to unify teams through a single platform, offering features that include customizable dashboards and valuable apps. It provides powerful log tracing and centralized management, designed for organizations focused on log aggregation, analysis, and expanding SIEM capabilities. While it has a steeper learning curve compared to some competitors, it excels in tailored integrations that enhance log searches. Users find themselves able to monitor, automate, and centralize log repositories for effective debugging. Despite its strengths, improvements in data enrichment and documentation organization are needed as current query functions can be slow, impacting efficiency. Users have also mentioned needing pre-built dashboards and better tab management for enhanced functionality. Cost management remains a notable consideration for users evaluating Sumo Logic Observability.
What features make Sumo Logic Observability effective?Sumo Logic Observability is implemented across industries predominantly for managing and analyzing extensive data sets, offering capabilities critical for SIEM activities and security examinations. By facilitating quick data visualization and transaction tracking, organizations in sectors such as finance, healthcare, and technology benefit from its robust framework to support infrastructure logging and large-scale data management, contributing to effective monitoring and system operations.
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