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LogicMonitor vs Sumo Logic Observability comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
LogicMonitor enhances efficiency and cost savings, reduces downtime, and improves monitoring, leading to proactive problem-solving and ROI.
Sentiment score
7.0
Sumo Logic Observability improved operational efficiency, reduced downtime, and provided better issue resolution, visibility, stability, and proactive IT management.
The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.
IT Infrastructure Engineer at Ethical Trade SErvices Africa
I can definitely notice a difference in our posture, uptime, and ability to solve problems and resolve outages much quicker since we have had LogicMonitor in place.
Sr. Systems Engineer at a financial services firm with 201-500 employees
 

Customer Service

Sentiment score
7.6
LogicMonitor's support is praised for promptness and helpfulness but needs improvement in speed and regional consistency.
Sentiment score
7.8
Sumo Logic Observability's customer service is highly rated, with quick responses and helpful support, particularly for advanced and OpenTelemetry issues.
We need to be able to reach them in real-time, and without those kinds of options available, we have to set up ad hoc calls, which could be improved.
Observability Engineer at Universal Music Group
Customer support is on point and very well trained.
IT Infrastructure Engineer at Ethical Trade SErvices Africa
Customer support is good, but escalations within customer support are not so good.
Technical Lead: Enterprise Monitoring at a retailer with 10,001+ employees
 

Scalability Issues

Sentiment score
7.9
LogicMonitor efficiently scales for large enterprises, supporting diverse environments with seamless expansion and automation, despite minor load balancing issues.
Sentiment score
7.3
Sumo Logic Observability scales efficiently for diverse users, handling peak records with ease, supported by Fluent Bit and OpenTelemetry.
They are not licensed, so you could deploy one collector or 1,000 collectors for the same cost.
Sr. Systems Engineer at a financial services firm with 201-500 employees
LogicMonitor's scalability absolutely meets our organization's growth needs.
Observability Engineer at Universal Music Group
LogicMonitor scales well
Technical Lead: Enterprise Monitoring at a retailer with 10,001+ employees
 

Stability Issues

Sentiment score
8.2
Users praise LogicMonitor for its stability, reliability, minimal downtime, effective alerts, and seamless updates, ensuring high satisfaction.
Sentiment score
8.8
Sumo Logic Observability is highly reliable, with users experiencing no issues and rating its reliability a perfect ten for enterprises.
Since we implemented LogicMonitor and got it working in production, there has been no downtime, no reliability issues, and nothing major regarding flare-ups from LogicMonitor's perspective.
Observability Engineer at Universal Music Group
It is very stable. I have never seen LogicMonitor itself go down.
Sr. Systems Engineer at a financial services firm with 201-500 employees
 

Room For Improvement

Enhance parent/child logic, dashboard customization, and support while improving interface, permissions, and container monitoring for user satisfaction.
The system requires efficiency improvements in data usage, cost management, enrichment, search interface, query speed, and pre-built dashboards.
One thing Dynatrace had that I enjoyed was real-time support chat available to reach someone and get help in real-time.
Observability Engineer at Universal Music Group
If LogicMonitor looks into going beyond the topology-based correlation to include AI that can group related alerts from different parts of the stack into a single probable cause incident, that will significantly improve the system.
IT Infrastructure Engineer at Ethical Trade SErvices Africa
The container monitoring seems to be really behind compared to some bespoke cloud-native monitoring solutions that are designed around Kubernetes, containers, and ephemeral environments.
Sr. Systems Engineer at a financial services firm with 201-500 employees
 

Setup Cost

LogicMonitor provides competitive pricing with good value for features, though cloud licensing and large environments may pose challenges.
<p>Sumo Logic Observability provides flexible, competitive pricing for enterprises, but additional costs may apply for advanced features and high data volumes.</p>
I experienced no issues with pricing, setup cost, and licensing; it was very transparent, and the licensing model is very clear and easy to understand.
Technical Lead: Enterprise Monitoring at a retailer with 10,001+ employees
 

Valuable Features

LogicMonitor offers customizable dashboards, robust alerting, and integrations to enhance efficiency, proactive issue detection, and decision-making.
Sumo Logic Observability offers real-time alerting, apps, team collaboration, easy integration, and a flexible query language, boosting incident resolution.
Our SLAs and SLOs were averaging about 10 to 15 failed SLAs and SLOs that were over the time allotted to get those resolved, and those are now down to about two to three per week.
Observability Engineer at Universal Music Group
The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.
IT Infrastructure Engineer at Ethical Trade SErvices Africa
The best features LogicMonitor offers include the single pane of glass, the constant improvements to the features within LogicMonitor, as well as the excellent support and the ability to actually get hold of the developers of their specific products or features within the tool.
Technical Lead: Enterprise Monitoring at a retailer with 10,001+ employees
 

Categories and Ranking

LogicMonitor
Ranking in Application Performance Monitoring (APM) and Observability
21st
Ranking in Cloud Monitoring Software
14th
Ranking in AIOps
9th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
30
Ranking in other categories
Network Monitoring Software (13th), IT Infrastructure Monitoring (15th), Container Monitoring (6th)
Sumo Logic Observability
Ranking in Application Performance Monitoring (APM) and Observability
23rd
Ranking in Cloud Monitoring Software
19th
Ranking in AIOps
13th
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of LogicMonitor is 0.8%, up from 0.6% compared to the previous year. The mindshare of Sumo Logic Observability is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
LogicMonitor0.8%
Sumo Logic Observability0.5%
Other98.7%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

John Knopick - PeerSpot reviewer
Observability Engineer at Universal Music Group
Has reduced false positives and enabled real-time insights during global events
LogicMonitor could improve their support system. One thing Dynatrace had that I enjoyed was real-time support chat available to reach someone and get help in real-time. With LogicMonitor, that is not really an option. We have to set up an email or reach out to support and try to set up an ad hoc call, which cannot be done in real-time when time is the most sensitive issue. That is definitely one area where they could improve. There are not many gaps or anything that LogicMonitor does not already have available. More data sources or more reporting options would be helpful to make sure all bases are covered, no matter what kind of report or data we are looking to pull. Outside of that, there are really not many notes regarding changes to the application itself.
Shamshir Nangla - PeerSpot reviewer
Site Reliability Engineer at LHV Bank
Getting up and running is easy, even for a newbie but management of searches definitely needs improvement
Operational effectiveness with regards to when there's an issue, when there's a reactive issue, people are able to, or as well as proactively, actually, because we use their PagerDuty integrations. We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening. With those same alerts, obviously, with that platform, you can use it to reactively start looking at troubleshooting issues as they're happening right then and there or incidents. So it's been very, very good for alerting and for troubleshooting issues. For predicting issues before they happen, it is not very good. They have a feature called anomaly detection, but I think it's quite premature compared to other stuff out there. So it's good for alerts and for troubleshooting operational effectiveness. When your operations are down or segregated, it's perfect because it will help you diagnose the issues.
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879,310 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
11%
Financial Services Firm
10%
Healthcare Company
8%
Computer Software Company
12%
Transportation Company
11%
Financial Services Firm
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise10
Large Enterprise10
No data available
 

Questions from the Community

What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What do you like most about LogicMonitor?
LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...
What is your experience regarding pricing and costs for LogicMonitor?
I did not have much experience with the pricing, setup cost, and licensing for LogicMonitor. I sat in on some of the business meetings, but my main focus was the technical side of it, getting every...
What needs improvement with Sumo Logic Observability?
The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five m...
What is your primary use case for Sumo Logic Observability?
We used it for log observability – log aggregation specifically.
 

Overview

 

Sample Customers

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens
Information Not Available
Find out what your peers are saying about LogicMonitor vs. Sumo Logic Observability and other solutions. Updated: December 2025.
879,310 professionals have used our research since 2012.