LogicHub SOAR+ [EOL] vs Splunk SOAR comparison

Security Orchestration Automation and Response (SOAR)

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Torq

Featured Reviews

AdityaDesai

Solutions Architect at ProArch

Automation has streamlined multi-tenant SOC workflows and improves alert handling efficiency

Although the reporting within Torq is not that great, we did ask for many features regarding reporting in Torq, but due to some platform constraints, they could not make the whole dataset available for us to be used in reporting. Except for that, we used some basic reporting. When I used Torq, it was indeed in the early stages of AI capabilities. Only a few customers were allowed to use it, and we were among them. It functioned well as long as we summarized the data properly. If you input garbage, you would get garbage out. Thus, we had to do significant fine-tuning regarding what data context we provided to the AI orchestrator to get meaningful results. In terms of Torq's unified platform approach to AI SOC automation and case management compared to managing multiple point solutions across my security stack, I find it case-centric. The unified view in case management is good since it provides clarity, although there are limitations regarding how many items in case management can be modified at once. Bulk operations are very limited, potentially due to their back-end database or data retrieval processes that can be improved. Regarding improvements for Torq, when we were onboarded, there were aspects we were uncertain about, such as the number of cases that could be generated, what data we could bring in, how many clients we could onboard, and similar concerns. Initially, we also lacked clarity about the number of playbooks or workflows we could build. Different triggers like system triggers, case-based triggers, and others can be employed without restrictions, but when it comes to on-demand and scheduled jobs, there is a limitation based on the subscription and pricing tier that notably caps the number of workflows we can create. No bulk editing across cases was one issue, along with limited filtering related to single grouping constraints. Additionally, the out-of-the-box case templates provided require substantial modifications before they become usable. There is also a feature in the cases for notes that cannot be searched. They are only visible through the UI, which is another area for improvement. The workflow and execution-based charges seem misleading as this was not discussed initially. I am not sure if new customers are made aware of this. It seems that workflows revolving around cases hinder functionality outside of case management, as we have many use cases needing on-demand triggers and schedules for functions like reporting or polling devices. Creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers. While they facilitate optimization and scaling, the support received tends to be very basic. Improvements can be made in that area as well.

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reviewer1976382

Team Lead for Global Security at a non-tech company with 201-500 employees

A strong solution for automated orchestration, that allows quick and efficient investigation of system events

We would like this solution to have a higher level of support for SaaS applications. We would also like some improvement in areas like pre-implementation support, where a better understanding of our network, endpoint, and server environment to see what the specific use cases are that we can improve on. Perhaps they could provide ancillary, or consulting, services that help clients understand exactly why a particular automation would be helpful for SOAR.

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Vikash Kushwaha

Full-Stack Software Engineer at mindpathtech

Automated playbooks have transformed incident response and now protect critical services

The biggest advantage I see from my personal experience as an integrator with Splunk SOAR is that it integrates with most of the security features among the Defenders, Microsoft Defender, firewalls, CloudWatch, and AWS security agents, as well as EC2 machines, firewalls, EDR, IAM, email security, and antivirus. It automates the security process over phishing emails and any other brute force attacks. It helps quite a lot because if 100 phishing emails were sent to a domain, a developer can only reach one, two, or five, but for hundreds of others, it actually supports better automated playbooks and provides major security. Splunk SOAR introduced some new and innovative capabilities or approaches that transformed the way my SOC operates. Splunk SOAR provides playbooks for automatic security features, such as for firewalls, phishing mails, and utilizing Defenders or virtual tools. A playbook maintains its algorithms or processes, so if any kind of security issue arises, the playbook automatically runs and handles actions such as IP blocking or resolving brute force attacks, notifying the admin about suspicious users. After implementing Splunk SOAR, the training process for my SOC team to use playbooks takes a long time during the whole integration part, as it retrieves all credentials from us, whether for an EC2 machine or any antivirus. It takes about one to two months for the team to fully sustain and know the processes of the playbooks and security, particularly for three or four individuals in the cyber security or DevOps team. Splunk SOAR significantly reduces the time spent on monotonous security tasks. In banking, insurance, or healthcare, automated services for addressing phishing emails and security threats are common. Having a manual workforce of two or three individuals can only handle five or ten security threats while Splunk SOAR automates the entire process across apps and machines, making it easier and notifying the admin about the threats. If someone tries to breach, Splunk SOAR immediately processes incoming requests, validating them and blocking any unsecured requests, which reduces a lot of time and effort. With the help of the playbook viewer, I assess the visibility provided by Splunk SOAR as very positive, especially for security purposes. If someone is attacked by 100 users, it blocks all the users, while individual developers such as myself can only handle two or three at a time. The automated process of Splunk SOAR handles all the processes concurrently, making it a game-changing solution. It helps reduce mean time to resolve (MTTR). It takes around 10 to 20 minutes to resolve one incident through the whole process and notify the admin of the issue. If there are multiple incidents, calculating the time taken for each, it generally requires around 40 to 50 minutes to resolve five incidents.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."

"What I appreciate most about Torq is that it is an essential part of our system."

"We have seen fewer failures of automations from the time Torq came into the picture, we've had a more streamlined process of handling incidents, and at the same time, we've learned to embed the AI into our incident types, and that is how it has helped us in the automation."

"Torq has impacted my organization positively by allowing us to earn time and invest resources in other projects that are more meaningful and more interesting, pushing deeper into what a SOC is, and building our processes."

"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."

"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."

"According to positive outcomes, Torq reduced manual work and made incident response more efficient."

"Torq has definitely changed the day-to-day experience for our security analysts, as they feel more excited and feel that Torq interface and workflow allow them to build things themselves."

More Torq pros

"This solution has reduced the time it takes for our analyst to do investigations, get alerted for malicious events, or look into any type of system event that might occur."

"We no longer need to spend time on false positives."

"This solution allows us to easily investigate malicious events, system alerts etc."

"It has improved my detection coverage in areas lacking by the SIEM."

"SOAR allows custom code to be written and integrates with various technologies through pre-built apps like Windows Remote Management or custom apps we can build ourselves like a secret retrieval app from our vault."

"Very flexible integration with other tools"

"Splunk SOAR is very good and very efficient; the UI is very good, and that way we don't have to struggle with a lot of pages because everything is on the dashboard and every detail is just a click away, which saves a lot of time compared to other SOAR solutions whose UIs are quite complex."

"Splunk SOAR has made a huge impact across security operations and the business overall."

"Since deploying Splunk SOAR, there has been a notable reduction in time spent on monotonous security tasks, which I estimate to be around 95%, enabling my team to focus on more strategic initiatives."

"Integration has made our operations significantly easier, and for phishing investigations, IP checks, and endpoint isolations, our response time to incidents has reduced substantially, and false positives are identified much quicker because of Splunk SOAR."

"Splunk SOAR saves time in threat response, and the time to solve an incident is currently the best in the market."

"Splunk SOAR's extensive library of pre-built integrations allows it to connect with a vast array of popular security and IT applications, streamlining workflows across our existing security stack."

More Splunk SOAR pros

Cons

"If Torq could enhance its AI features, it would benefit customers significantly by making the platform even more user-friendly."

"Torq can be improved by adding some more features, such as adding more automation and providing a no-code option so I don't have to code for everything."

"Additionally, the documentation for Torq is not very clear. Most of the information is presented in videos, which are not ideal for reading; there are mostly paragraphs and other text-based content."

"Regarding the pricing of Torq, I would say it is expensive."

"I wish Torq's AI assistant for building templated workflows from scratch worked better; when you start with a blank slate, asking AI to help you build or template the workflow out does not go well."

"However, we did encounter some problems with custom steps, which definitely affected our progress, and the speed of bug fixes is also a bit slower than expected."

"There are some issues and bugs that I think need to be fixed, but they are currently not focused on it."

"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."

More Torq cons

"UI coloring can be improved."

"We would like this solution to have a higher level of support for SaaS applications."

"The primary concern with Splunk SOAR is the learning curve and coding expertise required."

"Because Splunk SOAR was initially based off the Phantom application, there is still some leftover legacy code from Phantom that should be upgraded and made its own."

"The Splunk SOAR platform was not designed specifically for case management which is why this area needs improvement."

"Unfortunately, not all of our analysts are iPhone users or iOS users. The mobile app is only supported on iOS. Our analysts who have Android do not have that benefit. That would be a nice thing to have so that we can have it across the board and not just for iOS."

"The technical support for the Splunk SIEM solution was average."

"It would be ideal for us if Splunk SOAR could integrate with Teams."

"I would like to see easier playbook development, better troubleshooting, debugging, and more intuitive improved integrations and documentation, which would also make automation easier to maintain."

"One thing that we would like to see with Splunk SOAR is the expandability to the threat intelligence feed."

More Splunk SOAR cons

Pricing and Cost Advice

Information not available

"When we first purchased our Splunk SOAR license, it was based on an event-count model. It was based on the number of events. I had strong opinions at the time that automation should not be stifled by the amount of automation you can accomplish, so the previous structure was not as beneficial for us. Later that year, we got told or saw at a conference that they announced user-based pricing. We are now in a renewal period, so we migrated to a user-based license model, which is more appropriate for us so that we no longer have to worry about stifling our automation based on the quantity."

"It's very overpriced because it is based on the number of users. There is no bulk licensing."

"Splunk SOAR is more expensive compared to other options for SOAR."

"While I can't confirm the exact pricing, some colleagues have mentioned that Splunk SOAR may be on the costlier side."

"We renewed it this year. This year was the first time there was a dramatic increase in the price. It was kind of non-negotiable. It was just a high increase. We had internal communications, and it was definitely a surprise to us. In a short time frame, we renewed it this year. Prices are going up everywhere, but they are not always justifiable, at least not to our eyes. The pricing this year was definitely a big shock."

"In my opinion, the price is high, but if you want good products, you have to be willing to pay for them."

"Splunk SOAR is an expensive solution for an organization of our size."

"The tool is not cheap."

More Splunk SOAR pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

12%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

No data available

Financial Services Firm

11%

Manufacturing Company

10%

Outsourcing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	5
Large Enterprise	11

No data available

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	10
Large Enterprise	53

Questions from the Community

What needs improvement with Torq?

There are some bugs in Torq, of course. They can be present in data transformation, some UI debugging, and other area...

What is your primary use case for Torq?

My main use case for Torq is the automation of cyber security processes through a SOAR platform and APIs. A main exam...

What advice do you have for others considering Torq?

Regarding someone thinking about using Torq, I recommend looking into their provided academy to start working with th...

What is your experience regarding pricing and costs for Splunk Phantom?

Ask a question

Earn 20 points

For pricing, I would rate Splunk SOAR a seven where one is high price and ten is low price.

What needs improvement with Splunk Phantom?

Splunk SOAR could be improved by making playbook development easier for new users and providing better troubleshootin...

What is your primary use case for Splunk Phantom?

My main use case for Splunk SOAR is automating repetitive SOC tasks and speeding up incident response, and I mainly u...

Palo Alto Networks Cortex XSOAR vs Torq

Comparisons

Tines vs Torq

Compared 23% of the time

Blink Ops vs Torq

Compared 13% of the time

Compared 9% of the time

Dropzone AI vs Torq

Compared 8% of the time

Swimlane vs Torq

Compared 7% of the time

More Torq Competitors

No data available

Palo Alto Networks Cortex XSOAR vs Splunk SOAR

Compared 11% of the time

Tines vs Splunk SOAR

Compared 8% of the time

Fortinet FortiSOAR vs Splunk SOAR

Compared 7% of the time

Google Security Operations vs Splunk SOAR

Compared 6% of the time

ServiceNow Security Operations vs Splunk SOAR

Compared 6% of the time

More Splunk SOAR Competitors

Product Reports

Torq

Download Torq product report

Security Orchestration Automation and Response (SOAR)

Download LogicHub SOAR+ [EOL] product report

Splunk SOAR

Download Splunk SOAR product report

Also Known As

No data available

Phantom

Overview

Torq is the enterprise AI SOC solution that effectively combines adaptive insights and automation to handle critical threats efficiently. It manages threat lifecycles, swiftly moving from triage to response, ensuring effective risk management.

Torq is designed to streamline security operations by aggregating telemetry across your security stack. It investigates significant risks and manages threats from triage to containment and remediation. This AI-driven tool enhances the capabilities of your SecOps team, allowing them to achieve more impactful results without introducing complicated processes.

What are the key features of Torq?

Adaptive Agentic Insights: Provides real-time threat intelligence tailored to specific security challenges.
Automation: Automates responses to security incidents, minimizing manual intervention requirements.
Threat Lifecycle Management: Comprehensive handling of threats from detection to remediation.
Telemetry Aggregation: Integrates data across platforms for a unified security overview.

Why consider Torq based on reviews?

Efficiency: Users notice significant reductions in time spent managing threats.
Risk Reduction: Enhanced ability to identify and address critical threats promptly.
Resource Optimization: Allows teams to allocate effort to other critical tasks by reducing manual security operations.
Scalability: Adaptable to meet the demands of growing or changing infrastructures.

In industries like finance and healthcare, Torq shows effectiveness by adapting to specific risk scenarios often encountered in these fields. Its integration with existing infrastructures makes it a valuable asset for maintaining stringent security standards, essential for protecting critical data and operations in diverse high-stakes environments.

Torq

LogicHub SOAR+ [EOL] is a streamlined security automation and orchestration platform designed for complex threat detection and response, integrating seamlessly with existing technologies to enhance cybersecurity operations.

Designed to address the need for efficient threat management, LogicHub SOAR+ [EOL] provides users with automation and orchestration capabilities to streamline their security workflows. It optimizes response times and reduces manual efforts by automating repetitive tasks, allowing teams to focus on critical threats. Users find it valuable for enhancing response efficiency and exploring different use cases to maximize their cybersecurity strategy. There is room for improvement in integrating newer technologies and expanding its adaptability to evolving threats.

What are the key features of LogicHub SOAR+ [EOL]?

Automated Playbooks: Predefined workflows that automate repetitive tasks and actions.
Threat Intelligence Integration: Facilitates seamless incorporation of threat data into security operations.
Collaboration Tools: Enables team communication and coordination within the platform.

What benefits should users consider in reviews?

Reduced Response Time: Automates tasks to allow faster reaction to threats.
Cost Efficiency: Decreases the need for extensive manual labor with automation.
Scalability: Adapts to meet the growing demands of cybersecurity operations.

Companies in industries like finance and healthcare implement LogicHub SOAR+ [EOL] to manage compliance and sensitive data protection. In manufacturing, it assists with safeguarding operational technology systems. Each sector finds value in its ability to automate and tighten security measures specific to their regulatory and operational needs.

Devo

Splunk SOAR focuses on automating security operations with seamless third-party integrations and customizable workflows, enhancing incident response and threat management.

Splunk SOAR offers robust playbook automation and powerful API connectivity, allowing organizations to streamline workflows and integrate extensively with tools like Salesforce and ServiceNow. With its capabilities in real-time data visualization and automated threat responses, it significantly enhances security and reduces manual efforts. Users appreciate the ease of creating playbooks, which reduces mean time to detect and resolve. However, attention to its integration challenges with Microsoft products, the need for more playbooks, and improved customization tools is necessary. Enhancements in the development process, visibility, scalability, and case management options are also beneficial. Improving documentation and training resources would add more depth and accessibility.

What are the top features of Splunk SOAR?

Third-party integrations: Supports extensive integration with tools like Salesforce and ServiceNow.
Playbook automation: Facilitates easy creation and management of automated workflows.
Customizable workflows: Offers Python-based customization for tailored security operations.
API connectivity: Powerful API support for seamless tool consolidation and streamlined workflows.
Data visualization: Provides real-time data visualization for enhanced situational awareness.

What benefits or ROI users should consider?

Operational efficiency: Reduces mean time to detect and resolve incidents through automation.
Manual effort reduction: Automates threat responses, minimizing manual workload in security operations.
Enhanced security: Offers end-to-end visibility and automated threat mitigation processes.
Time savings: Optimizes processes and improves response efficiency in cybersecurity operations.

Organizations implement Splunk SOAR in industries to automate tasks in Security Operation Centers, addressing incidents such as phishing, brute force, and ransomware. It integrates with third-party applications for threat intelligence enrichment, commonly deployed both on-premise and cloud, enhancing cybersecurity efforts.

Splunk

Sample Customers

Information Not Available

motorola, McAfee, RSA, Splunk>,Anomali

Recorded Future, Blackstone

Security Orchestration Automation and Response (SOAR)