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LiveChat vs Zendesk Chat comparison

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LiveChat Logo
LiveChat
Read 6 LiveChat reviews
172 views|138 comparisons
100% willing to recommend
Zendesk Logo
Zendesk Chat
Read 2 Zendesk Chat reviews
55 views|37 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Live Chat
May 2024
Executive Summary

We performed a comparison between LiveChat and Zendesk Chat based on real PeerSpot user reviews.

Find out what your peers are saying about 3CX, CafeX Communications, LiveChat and others in Live Chat.
To learn more, read our detailed Live Chat Report (Updated: May 2024).
Download the complete report
770,765 professionals have used our research since 2012.
Featured Review
Anonymous User
We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions.
Every company searches for ways to have authentic conversations with there clients, especially those prompted by the client. Also, people don’t... Read more →
Bahati Asher Faith
Great live chat capabilities, useful customizations, and helpful social media assistance functionality
Having a live chat on our website has helped us a lot to communicate with our customers whenever they need support from us. It is helping us to... Read more →
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Questions from the Community
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What do you like most about Zendesk Chat?
Top Answer:Having a live chat on our website has helped us a lot to communicate with our customers whenever they need support from us.
Read all 2 answers   →
What needs improvement with Zendesk Chat?
Top Answer:Zendesk is expensive for smaller businesses to use. This may affect the ROI of businesses that do not have a good budget. Technical support does not provide good support on time as you have to wait… more »
Read all 2 answers   →
What is your primary use case for Zendesk Chat?
Top Answer:I use the Zendesk Chat software to provide technical support to our clients on the website. They chat with us about their accounts and transactions. The software is so being used in internal… more »
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Ranking
3rd
out of 23 in Live Chat
Views
172
Comparisons
138
Reviews
0
Average Words per Review
0
Rating
N/A
4th
out of 23 in Live Chat
Views
55
Comparisons
37
Reviews
1
Average Words per Review
494
Rating
10.0
Comparisons
Also Known As
chat.io
Zendesk Talk
Learn More
LiveChat
Zendesk
Overview

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Sample Customers
Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Top Industries
VISITORS READING REVIEWS
Computer Software Company15%
Manufacturing Company15%
Financial Services Firm10%
Outsourcing Company10%
No Data Available
Company Size
REVIEWERS
Small Business88%
Midsize Enterprise13%
VISITORS READING REVIEWS
Small Business26%
Midsize Enterprise11%
Large Enterprise62%
No Data Available
Buyer's Guide
Live Chat
May 2024
Download Free Report
Find out what your peers are saying about 3CX, CafeX Communications, LiveChat and others in Live Chat. Updated: May 2024.
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770,765 professionals have used our research since 2012.

LiveChat is ranked 3rd in Live Chat while Zendesk Chat is ranked 4th in Live Chat with 2 reviews. LiveChat is rated 9.8, while Zendesk Chat is rated 10.0. The top reviewer of LiveChat writes "We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions". On the other hand, the top reviewer of Zendesk Chat writes "Great live chat capabilities, useful customizations, and helpful social media assistance functionality". LiveChat is most compared with , whereas Zendesk Chat is most compared with Amazon Connect.

See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.