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LiveChat vs SAAS First comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LiveChat
Ranking in Help Desk Software
35th
Average Rating
9.8
Reviews Sentiment
7.6
Number of Reviews
6
Ranking in other categories
IT Service Management (ITSM) (43rd), Live Chat (2nd)
SAAS First
Ranking in Help Desk Software
61st
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
CRM Customer Engagement Centers (24th)
 

Mindshare comparison

As of April 2026, in the Help Desk Software category, the mindshare of LiveChat is 0.9%, up from 0.2% compared to the previous year. The mindshare of SAAS First is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software Mindshare Distribution
ProductMindshare (%)
LiveChat0.9%
SAAS First0.4%
Other98.7%
Help Desk Software
 

Featured Reviews

CM
CEO at a logistics company with 1-10 employees
Allows us to save automated answers to the most popular customer queries
In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.
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Top Industries

By visitors reading reviews
Construction Company
17%
Manufacturing Company
16%
Performing Arts
9%
Media Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
No data available
 

Comparisons

No data available
 

Also Known As

chat.io
No data available
 

Overview

 

Sample Customers

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: March 2026.
885,667 professionals have used our research since 2012.