Keap vs Pega Customer Service comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Keap
Ranking in CRM
49th
Average Rating
7.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Pega Customer Service
Ranking in CRM
35th
Average Rating
8.6
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Featured Reviews

MD
Jan 13, 2016
The integrated shopping cart with email marketing and click tracking are valuable features.
Integrated shopping cart with email marketing Click tracking Customer life cycle marketing We have used it to score our clients and prospects. It has powerful integration into WordPress and membership sites that can create custom experiences based on clicks and tracking. This is able to be…
Balaji  Choda - PeerSpot reviewer
May 13, 2024
Offers different categories, and each is specialized by market (corporate, consumer, etc.) and line of business (consumer, corporate, or small business)
I worked on customer service management. It's primarily used in the service area. The customers have a lot of service requests and projects, such as changing addresses, checking inbox or balance summaries, viewing transactions, changing phone or email details, enrolling accounts, and managing user…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

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"The tool's pricing is flexible, and I rate it four to five out of ten."
"The solution provides licenses to users either based on the number of users or the number of cases that an end user creates."
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Questions from the Community

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What do you like most about Pega Customer Service?
The product is scalable. It works efficiently for changing existing features.
What is your experience regarding pricing and costs for Pega Customer Service?
The pricing model of the solution can be divided into two parts since there are two types of licenses that users can purchase. The solution provides licenses to users either based on the number of ...
What needs improvement with Pega Customer Service?
Pega can automate the creation of permissions. The licensing cost could also be improved. For future releases, Pega packages are coming along with AI technologies. The blueprint is already in place...
 

Comparisons

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Also Known As

Infusionsoft
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Overview

 

Sample Customers

Titin, Cleancorp Cleaning Service, LeftFoot Coaching Academy, Salon Success Strategies, Roeder Studios, Mint Social, Optibike, Select Photo-Graphics, Mosquito Squad of Greater DC, The Rocket Company, Blue Chip Athletic, Burleson Orthodontics, Presidential Pools, Blue Cow Creative Design & Production, Ptex Group
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Find out what your peers are saying about Keap vs. Pega Customer Service and other solutions. Updated: May 2024.
787,779 professionals have used our research since 2012.