We performed a comparison between Kapture CRM and Siebel CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The software sends automated messages for customers' birthdays and anniversaries."
"The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."
"The solution is scalable."
"Due to the many features that are built in from a CRM perspective, it is the best product we have."
"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"Siebel CRM is the number one CRM product in the world."
"The flexibility is very good."
"The solution's order management pack is quite fantastic."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"While generating graphical representations, the software got hung."
"One or two leads may go missing due to downtime."
"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."
"The solution itself is very heavy."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"The user interface, mobile application, and support could be improved."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."
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Kapture CRM is ranked 54th in CRM while Siebel CRM is ranked 5th in CRM with 16 reviews. Kapture CRM is rated 10.0, while Siebel CRM is rated 7.8. The top reviewer of Kapture CRM writes "The software can be easily accessed and operated with minimal training". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". Kapture CRM is most compared with Salesforce Sales Cloud, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Salesforce Sales Cloud.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.