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KACE Systems Management Appliance (SMA) vs Microsoft Configuration Manager vs Red Hat Ansible Automation Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
KACE Appliance boosts productivity and reduces costs by streamlining system management, cutting labor needs, and simplifying processes.
Sentiment score
2.9
Microsoft Configuration Manager enhances ROI and productivity with efficient software management, despite challenges in Mac support.
Sentiment score
7.1
Red Hat Ansible Automation Platform improved efficiency by automating tasks, reducing provisioning time, and minimizing resource hours despite initial costs.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
Avocat at Star Boxes India Pvt Ltd
With Microsoft Configuration Manager, these processes are automated and managed, reducing the time required by roughly 40 to 50 percent.
Senior System Engineer at a tech services company with 10,001+ employees
The work that previously took two months now takes 10 to 15 minutes.
DevOps Engineer at Elevenxcapital
 

Customer Service

Sentiment score
6.6
KACE Systems Management Appliance users praise the responsive, professional support and ITNinja for high satisfaction despite mixed experiences.
Sentiment score
5.9
Microsoft Configuration Manager support is effective but varies; some prefer premium options or using Microsoft's documentation for solutions.
Sentiment score
7.2
Red Hat Ansible's support is valued for online resources and expertise, with mixed reviews on resolution speed.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
Server Administrator III at a university with 1,001-5,000 employees
The customer service is very good, providing quick customer support in Spanish.
Avocat at Star Boxes India Pvt Ltd
Their response time and first-level support quality need improvement.
Systems Architect at a computer software company with 1,001-5,000 employees
For technical support from Microsoft, I would rate them a nine.
Expert at a tech vendor with 10,001+ employees
The Ansible sales and technical support services need significant improvement.
Cognitive Business Operation at a consultancy with 10,001+ employees
I have not escalated any questions to the Red Hat support team regarding Red Hat Ansible Automation Platform, as their modules are professional and complete.
DevOps Engineer at a consultancy with 201-500 employees
Red Hat Ansible Automation Platform has a large community with many written blogs and resources available, making it easy to maintain.
DevOps Engineer at Elevenxcapital
 

Scalability Issues

Sentiment score
7.1
KACE SMA efficiently manages endpoints, easily scales, integrates well with virtual environments, and accommodates growth with minimal setbacks.
Sentiment score
7.7
Microsoft Configuration Manager is scalable, integrates with Intune, but can be costly compared to other solutions, effective for many.
Sentiment score
7.3
Red Hat Ansible scales well to thousands of servers but may face performance issues beyond 500 servers with occasional challenges.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
Avocat at Star Boxes India Pvt Ltd
We have outgrown the size of one KACE appliance and are now running two.
Server Administrator III at a university with 1,001-5,000 employees
In our organization, which has grown by adding more endpoints, remote users, and hybrid devices, Microsoft Configuration Manager has managed to handle the increased workload without requiring major changes on our side.
Senior System Engineer at a tech services company with 10,001+ employees
The product is suitable for our size, handling 800 devices.
IT Infrastructure Coordinator at NSW Government
Red Hat Ansible Automation Platform is easily maintainable and highly scalable.
DevOps Engineer at Elevenxcapital
Ansible can face scalability issues, such as limitations when trying to scale up infrastructure.
Associate Software Test Solution Architect at AFour Technologies
 

Stability Issues

Sentiment score
8.1
KACE SMA is stable and reliable, with quick support for issues and minimal downtime, appreciated for its resilience.
Sentiment score
6.5
Microsoft Configuration Manager is highly stable, reliable, and well-rated by users when infrastructure is properly managed and updated.
Sentiment score
8.0
Red Hat Ansible Automation Platform is stable and reliable, receiving high user ratings for its robustness and frequent updates.
KACE Systems Management Appliance (SMA) is stable and secure;
Security Administrator at EbixCash
There were misconfigurations by our team rather than issues with the product itself.
IT Infrastructure Coordinator at NSW Government
The stability of Red Hat Ansible Automation Platform is excellent, deserving a 10 out of 10 rating.
Cognitive Business Operation at a consultancy with 10,001+ employees
 

Room For Improvement

KACE SMA users seek enhanced scalability, reporting, UI design, easier remote management, and better integration with reduced resource consumption.
Enhancements in UI, performance, cloud integration, automation, and non-Windows support could significantly improve Microsoft Configuration Manager.
Red Hat Ansible Automation Platform needs improvements in scalability, UI, documentation, integration, Windows support, dashboard, and pricing.
Currently, we have to go into each org to deploy applications when we need them all across the university.
Server Administrator III at a university with 1,001-5,000 employees
The dashboard could be more interactive; for example, it should provide alerts if an endpoint is vulnerable to viruses.
Security Administrator at EbixCash
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
Avocat at Star Boxes India Pvt Ltd
A better command line interface for Microsoft Configuration Manager would be an additional feature I would to see in the future to make it closer to a perfect score.
Systems Architect at a computer software company with 1,001-5,000 employees
I can suggest that Microsoft Configuration Manager should get the Autopilot feature because Autopilot is the main part of Intune, and nowadays everybody is using Autopilot.
Expert at a tech vendor with 10,001+ employees
Overall, Microsoft Configuration Manager is a powerful and reliable platform.
Senior System Engineer at a tech services company with 10,001+ employees
Red Hat Ansible Automation Platform is very easy to use with Jinja templating capabilities that make it really straightforward.
DevOps Engineer at Elevenxcapital
The dashboarding capabilities should be improved by bringing CMP (Cloud Management Platform) into Red Hat Ansible Automation Platform.
Cognitive Business Operation at a consultancy with 10,001+ employees
Red Hat Ansible Automation Platform could improve by creating modules for upcoming AI and ML tech stacks.
DevOps Engineer at a consultancy with 201-500 employees
 

Setup Cost

KACE SMA's per-device licensing offers cost-effective scalability and comprehensive management, providing value across various organization sizes.
Microsoft Configuration Manager offers integrated solutions with flexible pricing, justifying costs through automation and management features, enhancing ROI.
Enterprise costs for Red Hat Ansible vary; advanced features and support require licensing, while basic use remains free.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
Avocat at Star Boxes India Pvt Ltd
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
Server Administrator III at a university with 1,001-5,000 employees
In terms of cost-effectiveness, considering a situation where I want to deploy KACE Systems Management Appliance (SMA) for just pushing updates, it is completely fine.
Security Administrator at EbixCash
The cost is reasonable considering the enterprise-level features, but it scales depending on the number of managed devices and the inclusion of Intune for co-management.
Senior System Engineer at a tech services company with 10,001+ employees
The setup cost is considered sufficient.
IT Infrastructure Coordinator at NSW Government
The pricing for Microsoft Configuration Manager is okay for me.
Expert at a tech vendor with 10,001+ employees
The pricing is high, and since I'm not using all functionalities, it would be better if the price depended on the functionalities used.
IT Engineer at a financial services firm with 1,001-5,000 employees
The cost of combining Red Hat Developer Hub and Ansible is extremely high, which presents a significant challenge with the Red Hat product.
Cognitive Business Operation at a consultancy with 10,001+ employees
There is no pricing and no licensing required, as Red Hat Ansible Automation Platform is always free to use.
DevOps Engineer at Elevenxcapital
 

Valuable Features

KACE SMA enhances productivity with off-hours deployment, automation, and streamlined asset and license management through a single interface.
Microsoft Configuration Manager streamlines deployment and management with automation, integration, inventory, and security, reducing manual effort and ensuring consistency.
Red Hat Ansible Automation Platform offers efficient, scalable automation with simplicity, agentless architecture, easy integration, and robust community support.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
Server Administrator III at a university with 1,001-5,000 employees
Overall, KACE Systems Management Appliance (SMA) helps streamline my processes by allowing me to check the uptime and downtime of machines, whether they are connected to the internet or not, and how long a machine has been switched off.
Security Administrator at EbixCash
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
Avocat at Star Boxes India Pvt Ltd
If I want to get a fetch report for anything, such as hardware-related issues or group policy-related issues, I need to fetch the report by using SCCM's scripting language and remediation part.
Expert at a tech vendor with 10,001+ employees
The most valuable features I find in Microsoft Configuration Manager are mostly patching, deploying software, deploying images, and running custom scripts.
Systems Architect at a computer software company with 1,001-5,000 employees
In my experience, the best features of Microsoft Configuration Manager are software deployments and updates, OSD, hardware and software inventory, compliance and configuration baseline, reporting and monitoring, and integration with Intune hybrid management.
Senior System Engineer at a tech services company with 10,001+ employees
The agentless architecture of Red Hat Ansible Automation Platform, using the SSH key, makes it passwordless and allows us to push configurations with one click, creating a major advantage.
DevOps Engineer at a consultancy with 201-500 employees
For 200 to 300 servers, the maintenance took about one to two months. New patches would arrive and we would have to repeat the process. Now, it is a one-night work or a 10 to 15 minutes task.
DevOps Engineer at Elevenxcapital
The automation capabilities streamline deployment processes, providing reliability and reducing manual intervention and errors.
Associate Software Test Solution Architect at AFour Technologies
 

Mindshare comparison

Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
KACE Systems Management Appliance (SMA)1.7%
Kaseya VSA15.0%
NinjaOne12.0%
Other71.3%
Remote Monitoring and Management (RMM)
Server Monitoring Mindshare Distribution
ProductMindshare (%)
Microsoft Configuration Manager4.0%
Zabbix13.4%
Checkmk6.6%
Other76.0%
Server Monitoring
Configuration Management Mindshare Distribution
ProductMindshare (%)
Red Hat Ansible Automation Platform11.9%
Microsoft Configuration Manager8.8%
Red Hat Satellite7.1%
Other72.19999999999999%
Configuration Management
 

Featured Reviews

AdityaJain - PeerSpot reviewer
Security Administrator at EbixCash
Centralized software deployment has simplified endpoint control but needs stronger security alerts
What I like best about KACE Systems Management Appliance (SMA) is that it allows pushing custom-made applications to all computers that have KACE Systems Management Appliance (SMA) endpoint installed. This makes it easier for the organization to push patches and updates. If I need to push EDR updates, I can use KACE Systems Management Appliance (SMA), as it automatically updates the EDR on that endpoint, and that is a great feature. Overall, KACE Systems Management Appliance (SMA) helps streamline my processes by allowing me to check the uptime and downtime of machines, whether they are connected to the internet or not, and how long a machine has been switched off. I can also gather hardware details and software inventory from it. I can show a live demonstration if a video conference can be arranged. Incident resolution capabilities with KACE Systems Management Appliance (SMA) have improved operational efficiency for system administrators, as it makes it easier to track machines with KACE Systems Management Appliance (SMA), gather their IP addresses, and push several updates, patches, or software deployments at once. I can design compliances as per my requirements, such as ensuring passwords are reset after 45 days.
NS
Senior System Engineer at a tech services company with 10,001+ employees
Centralized endpoint control has streamlined deployments and improved security compliance
In my experience, the best features of Microsoft Configuration Manager are software deployments and updates, OSD, hardware and software inventory, compliance and configuration baseline, reporting and monitoring, and integration with Intune hybrid management. These features make endpoint management efficient and scalable. The feature I rely on the most day-to-day is software deployment and patch management. It keeps endpoints updated and secure with minimal manual effort. Inventory and compliance monitoring are also important, but daily deployments are critical. Microsoft Configuration Manager has had a significant positive impact on our organization in several ways: improved efficiency, enhanced security and compliance, standardization, scalability, and visibility reporting. Overall, Microsoft Configuration Manager has helped us save time, reduce risk, improve operational efficiency, and maintain strong control over our endpoints. One of the biggest impacts Microsoft Configuration Manager has had on efficiency is the reduced manual work for software deployment and patching. For example, deploying a new application or security updates to hundreds or thousands of devices previously required several days of manual effort, including running scripts, checking devices individually, and validating installation. With Microsoft Configuration Manager, these tasks are automated and managed, allowing deployments to complete in hours rather than days. We also have automated reporting for deployment success and compliance which saved the IT team significant time that used to be spent gathering and reconciling inventory data from multiple tools.
Manas Kashyap - PeerSpot reviewer
DevOps Engineer at Elevenxcapital
Automation has transformed server patching and has reduced months of work to minutes
The best features that Red Hat Ansible Automation Platform offers is that it does not require any additional resources inside the servers. Python is the only requirement, and since Python is already present inside the servers, we can run it from our location and it automatically deploys things and does the work for us. The minimal requirements and easy deployment have definitely impacted my daily work and my team's efficiency. Red Hat Ansible Automation Platform is one of the best features that we depend on. We have evaluated other options, but Red Hat Ansible Automation Platform was the best choice because it has saved us a tremendous amount of time. We do not need to manually intervene in the servers or install third-party software to maintain these things. It is very easy to write playbooks for Red Hat Ansible Automation Platform. Ansible Galaxy contains many playbooks that are readily available and ready to be used. It is highly configurable with Jinja templating, making it easy to maintain. Red Hat Ansible Automation Platform has positively impacted my organization. Previously, we needed to go into the servers and maintain them manually, which used to take a lot of time. For 200 to 300 servers, the maintenance took about one to two months. New patches would arrive and we would have to repeat the process. Now, it is a one-night work or a 10 to 15 minutes task. We write a playbook, maintain an inventory, and roll out the updates and it starts working for us. Red Hat Ansible Automation Platform uses conditional clauses and has rollback options, functioning like a standard coding language that is simple to use. There is definitely a reduction in errors with Red Hat Ansible Automation Platform because we have playbooks written with all the necessary clauses and rollback options. Manual work automatically creates more errors, whereas in automation, we have written sets that we do not forget every time we run it. We have protected written sets that we execute consistently.
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Top Industries

By visitors reading reviews
University
11%
Non Profit
9%
Government
8%
Financial Services Firm
8%
Financial Services Firm
11%
Government
10%
Manufacturing Company
7%
Computer Software Company
7%
Financial Services Firm
18%
Manufacturing Company
9%
Computer Software Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise20
Large Enterprise16
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise13
Large Enterprise66
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise8
Large Enterprise48
 

Questions from the Community

What is your experience regarding pricing and costs for Quest KACE Systems Management?
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hand...
What needs improvement with Quest KACE Systems Management?
I wish Quest KACE Systems Management Appliance (SMA) would have a top-down approach since we use orgs; currently, we ...
What is your primary use case for Quest KACE Systems Management?
My main use case for Quest KACE Systems Management Appliance (SMA) is to deploy applications and maintain security, a...
How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?
Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that ...
How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?
ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. Wh...
What do you like most about SCCM?
One of the standout features of SCCM is its application management capabilities. It allows us to create packages effi...
What is the difference between Red Hat Satellite and Ansible?
Red Hat Satellite has proven to be a worthwhile investment for me. Both its patch management and license management h...
What is your experience regarding pricing and costs for Red Hat Ansible Automation Platform?
My experience with pricing, setup cost, and licensing for Red Hat Ansible Automation Platform was very simple. There ...
What needs improvement with Red Hat Ansible Automation Platform?
Red Hat Ansible Automation Platform could benefit from improvements in certain areas. Red Hat Tower is available for ...
 

Also Known As

Dell KACE Systems Management
Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM ), Microsoft SMS
Ansible, Red Hat Ansible Automation Platform Subscription on AWS
 

Overview

 

Sample Customers

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad
HootSuite Media, Inc., Cloud Physics, Narrative, BinckBank
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: March 2026.
885,728 professionals have used our research since 2012.