Ivanti Voice vs SolarWinds Service Desk comparison

Ivanti and SolarWinds are both solutions in the IT Service Management (ITSM) category. Ivanti is ranked #48, while SolarWinds is ranked #16 with an average rating of 9.0. Ivanti holds a 0.5% mindshare in ISM, compared to SolarWinds’s 0.8% mindshare. Additionally, 100% of Ivanti users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

Ivanti Voice

Read 1 Ivanti Voice review

356 Views
352 Comparison Views

100% willing to recommend

SolarWinds Service Desk

Read 3 SolarWinds Service Desk reviews

616 Views
604 Comparison Views

100% willing to recommend

Ivanti Voice

SolarWinds Service Desk

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Ivanti Voice and SolarWinds Service Desk based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM).

To learn more, read our detailed IT Service Management (ITSM) Report (Updated: March 2026).

Buyer's Guide

IT Service Management (ITSM)

March 2026

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Helped 885,789 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ivanti Voice

Ranking in IT Service Management (ITSM)

48th

Average Rating

7.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

SolarWinds Service Desk

Ranking in IT Service Management (ITSM)

16th

Average Rating

9.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the IT Service Management (ITSM) category, the mindshare of Ivanti Voice is 0.5%, up from 0.1% compared to the previous year. The mindshare of SolarWinds Service Desk is 0.8%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
SolarWinds Service Desk	0.8%
Ivanti Voice	0.5%
Other	98.7%

IT Service Management (ITSM)

Featured Reviews

Yahya Alhalwani

Director, Information Technology Operation at Najm Company for Insurance Services

Can be used for asset management and incident management, but its reporting and customization could be simplified

We use Ivanti Voice for service management, incident management, release and deployment, change management, asset management, and CMDB Ivanti Voice is an enterprise platform that integrates with our other systems to automate and utilize the artificial intelligence or AI engines within the…

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Vaibhav Patkar

CISO at Orient Technologies Pvt. Ltd.

Improved service requests and network monitoring have increased efficiency but integration needs work

SolarWinds Service Desk is a recognized product across the world and a dependable product. Kaseya is somewhat dated, and SolarWinds Service Desk has better connectivity in terms of superior integration facilities compared to Kaseya. Additionally, SolarWinds Service Desk offers multiple options within the same tool, including ITSM as well as NOC and network monitoring capabilities. SolarWinds Service Desk has much greater acceptability in the market and a wide range of implementations and integrations with various tools and applications. Life becomes simpler when choosing a standard product, whereas Kaseya may not be as highly regarded in the market. SolarWinds Service Desk may have some flaws, but work is being done to address them. SolarWinds Service Desk is an affordable product. SolarWinds Service Desk is suitable for all customers ranging from small to enterprise. There are some small customers, and the primary usage is within the company itself, and then as customers require it, access can be provided to them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Ivanti Voice is an enterprise platform that integrates with our other systems to automate and utilize the artificial intelligence or AI engines within the platform."

"The solution is very stable."

"What I appreciate the most about the product is that, as per the name given, it brings better visibility to the client in terms of their infrastructure, application, and performance."

"SolarWinds Service Desk is a recognized product across the world and a dependable product."

Cons

"The solution's reporting and customization could be simplified and enhanced."

"The primary concern so far is the integration part because of the APIs; this is the main area of concern."

"The integration with other applications can use improvement because, for example, it was nearly impossible to integrate SolarWinds Service Desk with monday.com because we had to get an add-on from Zapier."

Pricing and Cost Advice

"We got a deal with Ivanti that made the solution cheap."

Information not available

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Questions from the Community

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What needs improvement with SolarWinds Service Desk?

The primary concern so far is the integration part because of the APIs; this is the main area of concern. Currently, the installation of SolarWinds Service Desk is simple, but the integration may b...

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What is your primary use case for SolarWinds Service Desk?

SolarWinds Service Desk is used for ITSM and network monitoring purposes. The major use cases being utilized are from Kaseya itself; the same use cases that were previously implemented are being re...

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What advice do you have for others considering SolarWinds Service Desk?

I think the pricing of SolarWinds Hybrid Cloud Observability is now comparative and suited to our business model, which is the reason we have moved to that. It has actually helped my customers' tec...

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

March 2026

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Buyer's Guide

SolarWinds Service Desk

March 2026

Download SolarWinds Service Desk product report

Overview

Ivanti Voice Automation integrates existing phone infrastructure with the IT service desk environment for intelligent call routing, integrated voice response, voice self-service, screen pops, and call management functionality.

Empower your IT service team with voice automation to improve customer satisfaction with increased first call resolution rates and better call handling.

Ivanti

Incident management consolidates, manages, and prioritizes incoming tickets.
Service catalog standardizes service request and fulfillment processes.
Fully integrated IT asset management compiles hardware, software, POs, and more.
Service portal for users to have a single place to submit tickets and requests.

SolarWinds

Buyer's Guide

IT Service Management (ITSM)

March 2026

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