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Ivanti Neurons Patch for Intune vs TeamViewer ONE comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ivanti Neurons Patch for In...
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
11
Ranking in other categories
Patch Management (15th)
TeamViewer ONE
Average Rating
8.4
Reviews Sentiment
5.4
Number of Reviews
34
Ranking in other categories
Remote Access (22nd), Remote Monitoring and Management (RMM) (9th)
 

Featured Reviews

PA
IT Administrator at FPT Software Strategic Unit no 17
Keeping servers updated while encountering documentation issues and time zone delays in support
In terms of improvement, I would recommend better documentation. During the time I used it, there were issues with up-to-date patching, and the documentation around those specific errors was quite confusing. Sometimes I had to uninstall, reinstall, or engage technical support, which took a lot of time. It would be helpful if the documentation could easily help us fix bugs on our own.
Nitesh Ranjan - PeerSpot reviewer
Senior Software Engineer at a tech vendor with 1,001-5,000 employees
Remote sessions have become smoother and now resolve end user issues more comfortably
One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Ivanti Patch's most valuable features are the patch module and the package distribution."
"I like the product's Peer to Peer patching feature."
"Its features are very complete."
"It is very easy to use, as well as extremely efficient and accurate."
"This product helps us to create a streamlined process and it is working as expected."
"Both in terms of features and operations, this is a good solution."
"This is an extremely robust product, very easy to use, as well as extremely efficient and accurate, and most of our customers just set it and forget it while it does all of the automatic patching month after month."
"The solution is a good product and I have heard that the interface is more friendly than that of Windows."
"The initial setup of TeamViewer Remote Management is very simple."
"Transferring files and viewing data work well with TeamViewer Remote Management."
"The solution is easy to set up."
"We did call technical support once and they were very helpful and responsive."
"All the features of TeamViewer Remote Management are very good from my perspective."
"Almost all the features are valuable to me, like the scalable feature and its highly interactive software."
"I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable."
"The remote access is most valuable."
 

Cons

"I tried to be a partner of Ivanti and, from this vantage point, the quotes are, perhaps, a bit high."
"The biggest problem that I have with technical support is that it is not regional and we are dealing with time differences."
"The reports have to show the compliance level of the patching, which Ivanti does not provide."
"I would like to have better support for the application."
"The product's support and configuration need to improve. It needs to be more scalable."
"There are times when there is an update that causes some issues. These issues should be sorted out before the release."
"The reports have to show the compliance level of the patching, which Ivanti does not provide."
"Ivanti Patch could be improved with better integration with other cloud solutions."
"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."
"AnyDesk is easier compared to TeamViewer Remote Management since there is no password. We use AnyDesk more."
"The security of the solution could be more secure."
"The security could be improved."
"The licensing model is restrictive. Even if you have a license, it's hard to use it."
"Sometimes you need more services and need to buy more, depending on if you need it short term or long term."
"Maybe TeamViewer could be improved with more scalability."
"Maybe TeamViewer could be improved with more scalability."
 

Pricing and Cost Advice

"For the one that works with SCCM, it is relatively inexpensive at $8 USD per node, yearly. The standalone product has two versions; the one that patches servers is about $45 USD annually and the version that patches workstations is about half that price at $22 USD."
"While the price is a bit high, it may be equitable with the features one gets with the product, such as that involving the interface."
"The license can get expensive if you have a lot of nodes."
"The solution is expensive compared to other products."
"The solution is affordable."
"The license is procured on a yearly basis and is expensive. The license is procured on a yearly basis and is expensive."
"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."
"The solution's license is expensive."
"Users need to pay a yearly license for TeamViewer Remote Management."
"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."
"The solution relies on cloud-based infrastructure so the price is tailored to each individual model used"
"There are no charges to be paid for the solution since I use it for personal use."
"Addition services could be lower priced."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
7%
Government
7%
Performing Arts
6%
Marketing Services Firm
9%
Manufacturing Company
9%
Healthcare Company
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise4
Large Enterprise5
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise5
Large Enterprise10
 

Questions from the Community

What needs improvement with Ivanti Patch for Windows?
In terms of improvement, I would recommend better documentation. During the time I used it, there were issues with up-to-date patching, and the documentation around those specific errors was quite ...
What advice do you have for others considering Ivanti Patch for Windows?
The only downside I found regarding technical support was the time zone difference. Since we are two hours behind, we occasionally had to wait until the next morning for assistance. I would rate th...
What is your primary use case for Ivanti Patch for Windows?
The primary use case of Ivanti Neurons Patch for Intune ( /products/ivanti-neurons-patch-for-intune-reviews ) was primarily for updating all servers, ensuring that both main servers and production ...
What advice do you have for others considering TeamViewer Remote Management?
Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. However, the setup is easy and friendly to use. My overall rating for this product is...
What needs improvement with TeamViewer Remote Management?
One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to...
What is your primary use case for TeamViewer Remote Management?
I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.
 

Also Known As

Ivanti Patch for Windows, Patch for Windows, Shavlik Patch for Windows
TeamViewer IoT
 

Overview

 

Sample Customers

Presbyterian Church
Carey Paul Honda
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