We performed a comparison between Ivanti Neurons for ITSM and NinjaOne based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is easy to set up."
"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."
"The solution is easy to use and has a user-friendly interface"
"Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."
"The integrations are quite simple and clear."
"The solution's installation depends on its customization. It is easy."
"I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically."
"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."
"The most valuable feature we have found currently is probably patch management."
"NinjaOne's best feature is its monitoring."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"The tool's most valuable feature is third-party application updates."
"We'd like more integration with solutions like SolarWinds."
"There is room for improvement in terms of response time. The support team takes a long time to respond."
"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."
"There's a lack of integration with other products. This needs to be improved."
"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."
"Ivanti Neurons for ITSM is not a user-friendly tool when compared to ServiceNow."
"Configuration requirements are extensive, even in basic Service Desk processes."
"Perhaps one area that could see enhancement is at the hardware level, particularly regarding endpoint control."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"I would like to see more scripts for PowerShell commands."
"The NinjaOne distribution server is highly dependent on an active directory."
"The ticketing system in NinjaOne is not the best."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"Lacks sufficient integrations with other PSAs."
"The graphical user interface could be improved."
Ivanti Neurons for ITSM is ranked 10th in IT Service Management (ITSM) with 14 reviews while NinjaOne is ranked 7th in IT Service Management (ITSM) with 14 reviews. Ivanti Neurons for ITSM is rated 8.2, while NinjaOne is rated 8.0. The top reviewer of Ivanti Neurons for ITSM writes "The solution comes with a host of features for hyper-automation". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". Ivanti Neurons for ITSM is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, ManageEngine ServiceDesk Plus and Cherwell Service Management, whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, LogMeIn Central and ConnectWise Automate. See our Ivanti Neurons for ITSM vs. NinjaOne report.
See our list of best IT Service Management (ITSM) vendors.
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