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ITRS Geneos vs TruView comparison

ITRS and NETSCOUT are both solutions in the Network Monitoring Software category. ITRS is ranked #63 with an average rating of 6.5, while NETSCOUT is ranked #66 with an average rating of 6.5. ITRS holds a 0.5% mindshare in NMS, compared to NETSCOUT’s 0.1% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 100% of NETSCOUT users who would recommend it.
ITRS Geneos
Read 57 ITRS Geneos reviews
  • 1,134 Views
  • 654 Comparison Views
96% willing to recommend
TruView
Read 17 TruView reviews
  • 367 Views
  • 178 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

TruView and ITRS Geneos compete in the IT monitoring solutions sector. TruView has a pricing advantage, while ITRS Geneos excels in feature richness.

Features: TruView offers robust network analysis, application performance monitoring, and provides real-time traffic insights. ITRS Geneos provides superior scalability, intricate telemetry data, and advanced data analytical tools.

Room for Improvement: TruView could enhance its scalability, improve detailed analytics, and expand its telemetry options. ITRS Geneos could simplify its deployment process, offer less technical installation options, and improve its initial setup guidance.

Ease of Deployment and Customer Service: TruView is known for its easy installation and proactive support team, providing a smooth experience. ITRS Geneos, while complex to install, offers comprehensive documentation and a supportive team to aid users through setup challenges.

Pricing and ROI: TruView is noted for competitive pricing and producing quick ROI due to lower starting costs. ITRS Geneos requires a higher investment but delivers long-term value with its in-depth monitoring capabilities.

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To learn more, read our detailed ITRS Geneos vs. TruView Report (Updated: April 2025).
Buyer's Guide
ITRS Geneos vs. TruView
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Network Monitoring Software
63rd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Application Performance Monitoring (APM) and Observability (35th), IT Infrastructure Monitoring (42nd)
TruView
Ranking in Network Monitoring Software
66th
Average Rating
9.4
Reviews Sentiment
7.2
Number of Reviews
17
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.5%, down from 0.7% compared to the previous year. The mindshare of TruView is 0.1%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software
 

Featured Reviews

Sanket - PeerSpot reviewer
With the help of the solution, we can predict and prevent failures
Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.
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MM
Monitors traffic, analyzes flows, tracks packets, and measures bandwidth across our network
We use TruView primarily for network performance analysis and monitoring. It helps us track traffic, flows, packets, and bandwidth to understand our network's condition and detect any anomalies or attacks. However, the product's age limits its advanced features for performance analysis. The main advantage lies in its low cost and reliable functionality, as we have a permanent license and do not require support. Real-time monitoring in TruView is somewhat limited, as there is a delay of about five minutes in data updates, making it less effective for immediate insights.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."
"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"
"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."
"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."
"Tons of default modules which are available out of the box"
"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."
"The clean and colorful UI and easy to use options like snooze and active times."
"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."
More ITRS Geneos pros
"We use TruView primarily for network performance analysis and monitoring. It helps us track traffic, flows, packets, and bandwidth to understand our network's condition and detect any anomalies or attacks. However, the product's age limits its advanced features for performance analysis. The main advantage lies in its low cost and reliable functionality, as we have a permanent license and do not require support. Real-time monitoring in TruView is somewhat limited, as there is a delay of about five minutes in data updates, making it less effective for immediate insights."
"The most valuable feature for us was the ability to monitor sites and get a nice overview of all the data in a single view."
 

Cons

"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."
"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."
"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."
"Data visualization – real time and historical – is a weakness."
"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."
"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."
"The main feature that needs work is the Dashboard designer."
"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."
More ITRS Geneos cons
"One area that could be improved is the reporting features. In the version transformation from ten to eleven, the platform changed from a Windows-based platform to a Linux-based platform. As a result, the previous reporting feature using Crystal Reports was no longer available. Instead, we had to generate PDF dashboard reports, which were not as flexible."
"We have faced delays in data retrieval and the lack of support due to the product being out of service."
 

Pricing and Cost Advice

"The pricing seems reasonable. We're happy enough with it."
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."
"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
"Pricing and licensing is based on the requirements."
"Given our spend and the amount of service we have in it, the pricing is quite reasonable."
More ITRS Geneos pricing and cost advice
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
76%
Computer Software Company
6%
University
4%
Construction Company
2%
Financial Services Firm
18%
Comms Service Provider
16%
Computer Software Company
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ITRS Geneos?
I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.
See all answers
What is your experience regarding pricing and costs for ITRS Geneos?
The pricing is high. Licensing fees might be around 500$ per server monthly.
See all answers
What needs improvement with ITRS Geneos?
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...
See all answers
What do you like most about TruView?
The most valuable feature for us was the ability to monitor sites and get a nice overview of all the data in a single view.
See all answers
What is your experience regarding pricing and costs for TruView?
There are certain licensing costs. For example, if you use NetFlow, you need to purchase a license depending on the size of your connector. Similarly, for voice monitoring, you need a separate lice...
See all answers
What needs improvement with TruView?
We have faced delays in data retrieval and the lack of support due to the product being out of service.
See all answers
 

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More ITRS Geneos Competitors
No data available
 

Product Reports

Buyer's Guide
ITRS Geneos
May 2025
ITRS Geneos reportDownload ITRS Geneos product report
Buyer's Guide
TruView
April 2025
TruView reportDownload TruView product report
 

Also Known As

Geneos
No data available
 

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Visual TruView by Fluke Networks is a unified solution for Application Aware Network Performance Management (AANPM). TruView embeds the most important data sources such as packet, transaction, NetFlow/IPFIX, and SNMP to present analytics in a time-correlated single dashboard view. These correlated views help you quickly see how well the infrastructure is transporting applications and how well those applications are performing in the context of end-user experience. And, TruView’s integrated 10 Gbps full line rate stream-to-disk packet capture ensures you’ll never miss an important event again.

NETSCOUT
 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
FloraHolland, Miami-Dade Public Library System, Southeastern Freight Lines, Valdosta State University, Everett Clinic, Bioreference, Key Information Systems, ACER, Odeabank A.S.
Buyer's Guide
ITRS Geneos vs. TruView
April 2025
Free Report: ITRS Geneos vs. TruView
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