ITRS Geneos vs Pulseway comparison

ITRS and Pulseway are both solutions in the Network Monitoring Software category. ITRS is ranked #68 with an average rating of 5.0, while Pulseway is ranked #55 with an average rating of 8.0. ITRS holds a 0.6% mindshare in NMS, compared to Pulseway’s 0.4% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 100% of Pulseway users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

4,305 Views
1,292 Comparison Views

96% willing to recommend

Pulseway

Read 6 Pulseway reviews

1,096 Views
625 Comparison Views

100% willing to recommend

ITRS Geneos

Pulseway

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

ITRS Geneos and Pulseway compete in the realm of monitoring solutions, with Geneos favoring financial sectors and Pulseway targeting IT infrastructure. Pulseway holds a slight advantage due to its ease of use and mobile access features.

Features: ITRS Geneos provides real-time monitoring capabilities, various plug-ins for specific sectors, and customizable dashboards. Pulseway emphasizes remote monitoring and management features, multi-platform compatibility, and mobile access.

Room for Improvement: ITRS Geneos users desire improvements in historical data reporting, enhanced dashboards, and better cloud monitoring. They also seek more intuitive configuration and middleware integration. Pulseway users suggest enhancing the graphical user interface, increasing remote control speeds, and adding desktop application functionalities.

Ease of Deployment and Customer Service: ITRS Geneos is mainly deployed on-premises, noted for its high-standard customer service and technical support. Pulseway supports various cloud models and on-premises deployment, recognized for excellent customer service and timely technical support.

Pricing and ROI: ITRS Geneos is considered expensive, suitable for larger enterprises with significant ROI reported through operational stability. Pulseway is viewed as cost-effective with competitive pricing, offering flexible licensing options for significant savings and better ROI through automation.

To learn more, read our detailed ITRS Geneos vs. Pulseway Report (Updated: December 2025).

Buyer's Guide

ITRS Geneos vs. Pulseway

December 2025

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Helped 881,176 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Network Monitoring Software

68th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (33rd), IT Infrastructure Monitoring (45th)

Pulseway

Ranking in Network Monitoring Software

55th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Server Monitoring (17th), Remote Monitoring and Management (RMM) (13th)

Mindshare comparison

As of January 2026, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, down from 0.7% compared to the previous year. The mindshare of Pulseway is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
Pulseway	0.4%
ITRS Geneos	0.6%
Other	99.0%

Network Monitoring Software

Featured Reviews

Durai CT

Head FM Monitoring at a financial services firm with 10,001+ employees

A stable, scalable, and flexible monitoring tool

Real-time data is one of the unique features that ITRS Geneos offers. For example, if there is an impact on a particular server and a particular application, I want to see what the impact is or what the CPU or hardware usage information is, as well as the service in the same application. I can see the real-time data and the impact by accessing ITRS Geneos and looking at the tree. I don't want a tool that tells me when something is broken. I want the tool to tell me when something is going to break. That is the difference between ITRS Geneos and other tools. I want proactive monitoring, not reactive. I don't need to be notified after the fact that something has broken. If something is broken, I get a notification by email, and some of my customers are going to call me. ITRS Geneos provides proactive monitoring. The great advantage of this tool is real-time monitoring. ITRS Geneos not only alerts us but also gives us a real-time view of the data. This is the tool's first great advantage. It is also lightweight and flexible and can adapt to monitor even low-latency systems, which is the tool's second advantage. Another great feature of this tool is its good presentation layer, which allows us to build custom dashboards to present to business stakeholders. This gives them a high-level status of what is being monitored. If we compare ITRS Geneos to other tools, we will find that each one specializes in a specific area, but the ITRS Geneos tool is more comprehensive. This is its great advantage.

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reviewer2132892

Owner at Hogan's Systems Consulting, LLC

Great notifications, a wide variety of features, and excellent monitoring capabilities

It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop. It's nice to be able to do things remotely using my phone; however, in many cases, it would be very helpful to be able to do things from a desktop or laptop computer. This would be especially useful for things like remote access to computers. It's too hard to do much on a Windows computer using a tiny phone screen. Being able to do things from a desktop or laptop computer would be much more productive.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I always appreciate Geneos's stability and ease of use."

"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."

"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."

"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."

"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"

"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."

"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."

"The clean and colorful UI and easy to use options like snooze and active times."

More ITRS Geneos pros

"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."

"It gives you remote control and has a mobile app."

"The setup is simple."

"The solution has great workflow and server modules."

"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."

Cons

"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."

"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."

"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."

"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot."

"Mobile phone integration is probably not as rich as it could be."

More ITRS Geneos cons

"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."

"The solution does not allow you to make a script for just one customer."

"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."

"There are some bugs or glitches."

"They have good technical support but it's not excellent."

Pricing and Cost Advice

"The pricing seems reasonable. We're happy enough with it."

"You will get the best price if you get a single global deal."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"Pricing and licensing is based on the requirements."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

More ITRS Geneos pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

70%

Computer Software Company

Construction Company

Outsourcing Company

Computer Software Company

13%

Educational Organization

Government

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

No data available

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

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Product Reports

Buyer's Guide

ITRS Geneos

January 2026

Download ITRS Geneos product report

Buyer's Guide

Pulseway

January 2026

Download Pulseway product report

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Pulseway is a remote monitoring and management (RMM) platform designed to help MSPs and IT teams manage modern IT networks, reduce downtime, and achieve efficiency through automation, while increasing end-user satisfaction.

Pulseway’s intuitive interface provides real-time actionable detailed information on servers, workstations, and network devices. Using Pulseway’s customizable alerts, you can quickly identify problems, communicate with users, and automatically resolve issues with built-in commands and scripts.

Some of Pulseway’s benefits and features include:

Comprehensive monitoring: Pulseway’s remote monitoring feature provides a complete view of your entire network. Gain visibility into operational data for workstations, servers, virtual machines, network devices, and more. If necessary, resolve issues directly from the same interface.

Remote access: Get a real-time view across your network, receive alerts, and remedy problems from anywhere with any mobile device using Pulseway’s full feature mobile app.

Automation: Automate repetitive tasks and design auto-remediation workflows, ensuring that critical patches are automatically applied.

Quick setup: Get your team up and running in minutes with Pulseway’s simplified deployment and auto-discovery engine. See all the IT endpoints and then rapidly mass deploy Pulseway with pre-configured built-in policies and out-of-the-box scripts.

Patch management: Pulseway automates the discovery and application of operating systems and third-party patches to ensure all your applications are kept up to date.

Reporting: Use custom or ready-made templates to create reports on system status and events. Reports can be sent manually or emailed automatically on schedule.

Backup and recovery: Protect your users’ data wherever it is stored and restore it to anywhere. Pulseway Cloud Backup’s intuitive interface enables you to easily schedule and deploy backups, recover data, and check up on backup status from both the Pulseway web application and the Pulseway mobile application. Quickly deploy backup agents.

Vulnerability scanning: Pulseway’s vulnerability scanner is easy to use and alerts for vulnerabilities in real time. With Pulseway’s vulnerability scanner, organizations can easily perform standard vulnerability scans that are regarded as international best practice.

Eliminate data loss: Prevent data loss and downtime from ransomware attacks with built-in detection and safeguards that allow for fast recovery after an attack.

Service ticket management: Pulseway’s complete help desk and ticketing solution allows you to respond quickly and professionally to user issues.

CRM: Get the information and resources you need to focus on your customers and increase opportunities.

Project management: Receive real-time project status with details on resource usage and tasks.

Finance and billing: Automatically create and post invoices imported from timesheets and expense reports.

Time tracking: Log precise information on time and expenses by company, project, tasks, and employees. Automatically record how much time is spent on a ticket for accurate billing.

Integrations: Integrate with leading solutions, including:

Pulseway PSA
ConnectWise Manage
Autotask
Zendesk
Slack
IT Glue
Kasepersky
Bitdefender
WarrantyMaster

Pulseway

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Dell, Canon, Siemens, Harvard University, Northwestern University

Buyer's Guide

ITRS Geneos vs. Pulseway

December 2025

Free Report: ITRS Geneos vs. Pulseway

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