ITRS Geneos vs NETSCOUT nGeniusPULSE comparison

ITRS and NETSCOUT are both solutions in the Network Monitoring Software category. ITRS is ranked #69 with an average rating of 5.0, while NETSCOUT is ranked #35 with an average rating of 10.0. ITRS holds a 0.6% mindshare in NMS, compared to NETSCOUT’s 0.4% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 100% of NETSCOUT users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

4,225 Views
1,183 Comparison Views

96% willing to recommend

NETSCOUT nGeniusPULSE

Read 6 NETSCOUT nGeniusPULSE reviews

633 Views
627 Comparison Views

100% willing to recommend

ITRS Geneos

NETSCOUT nGeniusPULSE

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

ITRS Geneos and NETSCOUT nGeniusPULSE are competitors in the performance monitoring domain. NETSCOUT nGeniusPULSE tends to have an edge due to its comprehensive feature set and perceived value.

Features: ITRS Geneos offers real-time data visualization, detailed metric tracking, and strong customization. NETSCOUT nGeniusPULSE provides broad network visibility, proactive service assurance, and deep network insights.

Room for Improvement: ITRS Geneos could improve its user interface, flexibility for large-scale deployments, and integration with third-party tools. NETSCOUT nGeniusPULSE might enhance initial cost transparency, user training resources, and provide more modular solutions.

Ease of Deployment and Customer Service: NETSCOUT nGeniusPULSE is known for quick deployment and excellent customer service. ITRS Geneos may have a more complex setup but is backed by strong support aiding in implementation.

Pricing and ROI: ITRS Geneos presents competitive pricing favorable for budget-conscious enterprises. NETSCOUT nGeniusPULSE, with higher initial costs, offers powerful features that promise substantial long-term ROI.

To learn more, read our detailed ITRS Geneos vs. NETSCOUT nGeniusPULSE Report (Updated: July 2025).

Buyer's Guide

ITRS Geneos vs. NETSCOUT nGeniusPULSE

July 2025

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Helped 862,452 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Network Monitoring Software

69th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (34th), IT Infrastructure Monitoring (48th)

NETSCOUT nGeniusPULSE

Ranking in Network Monitoring Software

35th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, down from 0.7% compared to the previous year. The mindshare of NETSCOUT nGeniusPULSE is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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Leandro Di Maria

Gerente De Ventas at internet winds ag

Offers real-time monitoring capabilities, which help businesses optimize their operations

The tools are part of managed environments, but when the capabilities of the routers need to be increased, we use NETSCOUT to manage things at an international level. The tool's user interface is okay. It would be great if the tool could provide alerts during attacks in Spanish. In the next release, if the traffic analysis could send our company an alert before an attack starts, it would be even better. Before an attack starts, seeing the traffic behavior and activities would be great. The tool should also share alerts since it is an area where the product has certain shortcomings.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."

"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"Custom script toolkits"

"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."

"The clean and colorful UI and easy to use options like snooze and active times."

"I always appreciate Geneos's stability and ease of use."

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

More ITRS Geneos pros

"I like the single pane of glass view. I like being able to go to one place instead of having to hunt around for everything."

"The solution's technical support team consists of good engineers and technicians."

"The most valuable feature of NETSCOUT nGeniusPULSE is the network troubleshooting analysis. You can pinpoint an issue before it could shut down the network."

"This is a very reliable and complete solution for troubleshooting and monitoring environments."

"The most valuable features of this solution are monitoring and maintaining traffic queuing, as well as seeing who is using the bandwidth."

"I like the single pane of glass view because it presents everything in one window, obviously. You can see it all. With a quick glance, you get a pretty good snapshot of what's going on in a particular situation."

Cons

"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."

"Mobile phone integration is probably not as rich as it could be."

"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."

"I would like better access to the data that is being collected."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."

"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."

More ITRS Geneos cons

"Usability is the area with the biggest room for improvement. We've found that with NETSCOUT, while it's a fantastic product, the usability is a major factor because there are just way too many clicks. It's obvious, from our experience, that the people who are developing the product aren't using it."

"Before an attack starts, seeing the traffic behavior and activities would be great. The tool should also share alerts since it is an area where the product has certain shortcomings."

"In terms of additional features, I would like to see better event notification. Right now, we put in an email address to receive an alert and it receives every event and every alert that comes out. We need something a little more granular."

"The GUI interface and dashboards could be more attractive to the customer."

"They require a lot of manual effort as traffic flows, networks, and formal times change."

"The price of the solution could be reduced."

Pricing and Cost Advice

"The pricing seems reasonable. We're happy enough with it."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"Pricing and licensing is based on the requirements."

"I can say it's not that cheap because the licensing is a little bit costly"

"You will get the best price if you get a single global deal."

More ITRS Geneos pricing and cost advice

"Cost is contracted on a yearly basis. There is no additional cost beyond the standard licensing."

"The price of NETSCOUT nGeniusPULSE is high. The other solutions are less expensive but we cannot depend on the other solutions, they are not as stable."

"The tool's price is okay. On a scale of one to ten, I rate it as a five, where one means it is not expensive, and ten means it is the most expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

73%

Computer Software Company

University

Construction Company

Government

14%

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

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What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

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What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

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What is your experience regarding pricing and costs for NETSCOUT nGeniusPULSE?

The tool's price is okay. On a scale of one to ten, I rate it as a five, where one means it is not expensive, and ten means it is the most expensive.

See all answers

What needs improvement with NETSCOUT nGeniusPULSE?

See all answers

What is your primary use case for NETSCOUT nGeniusPULSE?

I use the solution in my company to analyze international traffic.

See all answers

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Product Reports

Buyer's Guide

ITRS Geneos

July 2025

Download ITRS Geneos product report

Buyer's Guide

NETSCOUT nGeniusPULSE

June 2025

Download NETSCOUT nGeniusPULSE product report

Also Known As

Geneos

nGeniusPULSE

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

NETSCOUT’s nGeniusPULSE delivers the visibility needed into today’s evolving IT eco-system to ensure the availability, reliability, and performance of your mission-critical business services across your multi-cloud environment, from wherever users need access.

NETSCOUT

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Banco Votorantim

Buyer's Guide

ITRS Geneos vs. NETSCOUT nGeniusPULSE

July 2025

Free Report: ITRS Geneos vs. NETSCOUT nGeniusPULSE

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