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ITRS Geneos vs ManageEngine Site24x7 comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Network Monitoring Software
37th
Ranking in IT Infrastructure Monitoring
28th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
58
Ranking in other categories
Application Performance Monitoring (APM) and Observability (33rd)
ManageEngine Site24x7
Ranking in Network Monitoring Software
60th
Ranking in IT Infrastructure Monitoring
53rd
Average Rating
6.6
Reviews Sentiment
4.6
Number of Reviews
2
Ranking in other categories
Server Monitoring (22nd), Cloud Monitoring Software (39th)
 

Mindshare comparison

As of October 2026, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.7%, up from 0.5% compared to the previous year. The mindshare of ManageEngine Site24x7 is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
ITRS Geneos0.7%
ManageEngine Site24x70.6%
Other98.7%
Network Monitoring Software
 

Featured Reviews

Ravi ShankarSundarasan - PeerSpot reviewer
Senior Enterprise Cloud Architect at Blue Yonder
Real-time monitoring has improved incident response and supports proactive anomaly detection
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems. The user interface is really good. From a management point of view, these are the key aspects with respect to the user interface and seamless integration. We get very good community support for this product. ITRS Geneos has impacted my organization positively, and I would rate it 4.5 out of 5.
Prashanth Magadi - PeerSpot reviewer
Principal Engineer at a financial services firm with 1,001-5,000 employees
Struggled with complex licensing and limited support but have gained unified cloud monitoring
We face certain challenges with monitoring website uptime for our business operations because we don't have that 24/7 monitoring, so that's what we are working with ManageEngine on, regarding how effectively we can use that. I may not be able to give that information on how ManageEngine Site24x7 can be improved, but I felt that the monitoring or the licensing terms, such as the advanced monitors or monitors, are not very user-friendly. I feel that because I don't know how exactly we can check what devices use which license and how we can control those things; that's not user-friendly. For example, if I have to look at what all devices are utilizing my advanced monitor license or what all devices are using my basic monitor license, then if I want to pull a report or validate them, I don't have an easy option; it's too complicated.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I always appreciate Geneos's stability and ease of use."
"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."
"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."
"The tool is highly customizable and can be tailored to your requirements."
"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."
"Their customer support is first rate."
"The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems."
"It allowed us to deal with incidents in real time, reducing the impact on the business by allowing them to keep trading, therefore not losing money."
"Site24x7 stands out. It is truly amazing."
"The deployment was not a challenge for us, because we are just trying to connect to the cloud instance; it's SaaS-based, so we just had to route all our traffic to that particular device."
"One of the valuable features of this site is that it operates 24/7, monitoring my entire infrastructure, uptime, and related error issues."
 

Cons

"It would be good if there were documentation on the ITRS website such as tutorials or plugins which are available to download."
"I had issues scaling it and ended up having to distribute the load over seven gateways."
"There is are issues with the compatibility of plugins with AIX servers."
"Some aspects of dashboarding are very proprietary and it makes it difficult, at times, to replicate your work easily."
"Sometimes there were issues with the database. If the database logging was high then the gateway would be slow."
"The initial setup was a bit complex."
"In some cases Netprobe can be unstable."
"We sometimes experienced disconnects of the gateways which was a hard one to resolve."
"The only complaint I would state about the technical support by ManageEngine is we don't get them on call; it's only email support that we get."
"The product is not difficult to use. That said, it is technical. The engineer must be familiar with it."
 

Pricing and Cost Advice

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."
"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"I can say it's not that cheap because the licensing is a little bit costly"
"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
47%
Outsourcing Company
10%
Construction Company
7%
Manufacturing Company
6%
Construction Company
20%
Comms Service Provider
17%
Financial Services Firm
10%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise40
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
I do not have the pricing information because it lies with the finance team.
What needs improvement with ITRS Geneos?
I do not see much room for improvement. Support for data cloud platforms could be great. Modern cloud platforms and data cloud platforms require more attention from the product.
What is your primary use case for ITRS Geneos?
I was using ITRS Geneos at HSBC. I have been using this product for more than two years. I have 20 years of experience working in IT with software in general. I am working with an on-premises deplo...
What is your experience regarding pricing and costs for ManageEngine Site24x7?
This tool can handle 40 basic monitors. I can set the pole and frequency from 130 locations, configuring the IPs to provide three advanced monitors.
What needs improvement with ManageEngine Site24x7?
We face certain challenges with monitoring website uptime for our business operations because we don't have that 24/7 monitoring, so that's what we are working with ManageEngine on, regarding how e...
What is your primary use case for ManageEngine Site24x7?
The primary use case is for the monitoring of our critical resources. We have probably not fully utilized the product, as we are still using the basic functionality of monitoring our servers and a ...
 

Comparisons

 

Also Known As

Geneos
No data available
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Information Not Available
Find out what your peers are saying about ITRS Geneos vs. ManageEngine Site24x7 and other solutions. Updated: September 2026.
915,383 professionals have used our research since 2012.