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ITRS Geneos vs ManageEngine Site24x7 comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Network Monitoring Software
73rd
Ranking in IT Infrastructure Monitoring
51st
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Application Performance Monitoring (APM) and Observability (48th)
ManageEngine Site24x7
Ranking in Network Monitoring Software
61st
Ranking in IT Infrastructure Monitoring
53rd
Average Rating
6.6
Reviews Sentiment
4.6
Number of Reviews
2
Ranking in other categories
Server Monitoring (24th), Cloud Monitoring Software (38th)
 

Mindshare comparison

As of May 2026, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, up from 0.6% compared to the previous year. The mindshare of ManageEngine Site24x7 is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
ManageEngine Site24x70.5%
ITRS Geneos0.6%
Other98.9%
Network Monitoring Software
 

Featured Reviews

Sanket - PeerSpot reviewer
Chief Manager at a marketing services firm with 501-1,000 employees
With the help of the solution, we can predict and prevent failures
Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.
Prashanth Magadi - PeerSpot reviewer
Principal Engineer at a financial services firm with 1,001-5,000 employees
Struggled with complex licensing and limited support but have gained unified cloud monitoring
We face certain challenges with monitoring website uptime for our business operations because we don't have that 24/7 monitoring, so that's what we are working with ManageEngine on, regarding how effectively we can use that. I may not be able to give that information on how ManageEngine Site24x7 can be improved, but I felt that the monitoring or the licensing terms, such as the advanced monitors or monitors, are not very user-friendly. I feel that because I don't know how exactly we can check what devices use which license and how we can control those things; that's not user-friendly. For example, if I have to look at what all devices are utilizing my advanced monitor license or what all devices are using my basic monitor license, then if I want to pull a report or validate them, I don't have an easy option; it's too complicated.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The good thing is you get something out of it day one, you don't need years of training, and then you can build on that."
"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"
"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."
"Switching over to using a Geneos dashboard, we completely eliminated all manual effort and it was a huge time saver."
"Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment."
"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."
"It is better than any monitoring product I've ever used in terms of providing real-time metric data."
"It allowed us to deal with incidents in real time, reducing the impact on the business by allowing them to keep trading, therefore not losing money."
"The deployment was not a challenge for us, because we are just trying to connect to the cloud instance; it's SaaS-based, so we just had to route all our traffic to that particular device."
"Site24x7 stands out. It is truly amazing."
"One of the valuable features of this site is that it operates 24/7, monitoring my entire infrastructure, uptime, and related error issues."
 

Cons

"The interface can sometimes be a little complicated."
"I would rate technical support 7/10. It's self-explaining and the support is limited."
"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."
"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."
"Data visualization – real time and historical – is a weakness."
"We need more hassle free plug-ins that offer Load and Start with minimal manual efforts."
"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."
"t needs to have better middleware integration for things such as application and Microsft SQL servers."
"The only complaint I would state about the technical support by ManageEngine is we don't get them on call; it's only email support that we get."
"The product is not difficult to use. That said, it is technical. The engineer must be familiar with it."
"It is technical. The engineer must be familiar with it."
 

Pricing and Cost Advice

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."
"Pricing and licensing is based on the requirements."
"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
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Top Industries

By visitors reading reviews
Financial Services Firm
63%
Computer Software Company
5%
Construction Company
4%
Outsourcing Company
4%
Construction Company
24%
Comms Service Provider
13%
Financial Services Firm
12%
University
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise39
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ManageEngine Site24x7?
This tool can handle 40 basic monitors. I can set the pole and frequency from 130 locations, configuring the IPs to provide three advanced monitors.
What needs improvement with ManageEngine Site24x7?
We face certain challenges with monitoring website uptime for our business operations because we don't have that 24/7 monitoring, so that's what we are working with ManageEngine on, regarding how e...
What is your primary use case for ManageEngine Site24x7?
The primary use case is for the monitoring of our critical resources. We have probably not fully utilized the product, as we are still using the basic functionality of monitoring our servers and a ...
 

Comparisons

 

Also Known As

Geneos
No data available
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Information Not Available
Find out what your peers are saying about ITRS Geneos vs. ManageEngine Site24x7 and other solutions. Updated: April 2026.
894,807 professionals have used our research since 2012.