ITRS Geneos vs ManageEngine OpManager comparison

ITRS and ManageEngine are both solutions in the Network Monitoring Software category. ITRS is ranked #67 with an average rating of 5.0, while ManageEngine is ranked #8 with an average rating of 8.3. ITRS holds a 0.5% mindshare in NMS, compared to ManageEngine’s 1.5% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 82% of ManageEngine users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

3,901 Views
1,053 Comparison Views

96% willing to recommend

ManageEngine OpManager

Read 55 ManageEngine OpManager reviews

2,695 Views
2,479 Comparison Views

82% willing to recommend

ITRS Geneos

ManageEngine OpManager

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

ManageEngine OpManager and ITRS Geneos compete in network and system monitoring solutions. ITRS Geneos might have the upper hand with its customizable dashboards and ability to provide comprehensive real-time data visibility, making it strong for environments requiring detailed oversight.

Features: ManageEngine OpManager includes features like device monitoring, network monitoring, and automation. It can manage a large number of network ports and provides real-time alerts. ITRS Geneos offers real-time monitoring, custom scripts integration, and customizable dashboards, which enhance data visibility and system oversight.

Room for Improvement: ManageEngine OpManager could improve in backup solutions, role-based access, and simplifying its user interface settings. Its technical support quality and dashboard user-friendliness also require enhancement. ITRS Geneos needs advancements in historical reporting, integration support, and the ease of dashboard setup. There is also a need for better mobile integration and intuitive visualizations.

Ease of Deployment and Customer Service: Both ManageEngine OpManager and ITRS Geneos mainly offer on-premises deployment with limited cloud options. ManageEngine OpManager receives mixed reviews on technical support, needing improvements in escalation processes. ITRS Geneos generally has positive feedback, though there are noted delays due to time zone differences.

Pricing and ROI: ManageEngine OpManager is seen as more affordable with competitive pricing, though some perceive high costs. Its ROI is indicated by reduced administrative overhead and improved network outage management. ITRS Geneos is considered expensive but offers high ROI due to its features and reliability, particularly in regulatory environments. Both solutions provide substantial ROI by enhancing operational efficiency through faster issue identification and response.

To learn more, read our detailed ITRS Geneos vs. ManageEngine OpManager Report (Updated: September 2025).

Buyer's Guide

ITRS Geneos vs. ManageEngine OpManager

September 2025

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Helped 869,760 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Network Monitoring Software

67th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (34th), IT Infrastructure Monitoring (46th)

ManageEngine OpManager

Ranking in Network Monitoring Software

8th

Average Rating

8.0

Reviews Sentiment

5.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.5%, down from 0.7% compared to the previous year. The mindshare of ManageEngine OpManager is 1.5%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
ManageEngine OpManager	1.5%
ITRS Geneos	0.5%
Other	98.0%

Network Monitoring Software

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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Charles A

Deputy Director at Access Healthcare Services Pvt Ltd

Reporting features improve operational efficiency while weekend support needs enhancement

Support is moderate and needs improvement, especially during weekends when technicians perform upgrades. During weekends, they need to provide more support to ensure a smooth transition. There is a call for ManageEngine OpManager to scale better in automation and AI functionality. Although the product stability is good, support enhancement is necessary to enable better planning for upgrades and maintenance activities.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."

"One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."

"I always appreciate Geneos's stability and ease of use."

"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."

"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."

"One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it."

"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."

"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"

More ITRS Geneos pros

"We use the solution to monitor links. It also helps us to track servers and monitor logs."

"The most valuable feature of ManageEngine OpManager is the management of the virtual machine and the host machine."

"Monitoring is the most valuable feature of this solution."

"The solution's most valuable feature is its ability to reach most of our network devices and get the most from them."

"The dashboard, versatility and larger horizon are valuable."

"The detections are fine when they work."

"The solution is easy to deploy. It's also easy to manage and monitor the environment. Instead of being reactive, it's proactive."

"ManageEngine OpManager is user-friendly and easy to use. Additionally, useful for basic monitoring."

More ManageEngine OpManager pros

Cons

"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."

"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."

"The ITA, the post-incident analytics, could be improved."

"It needs to be easier to configure, especially with the JMX plugins."

"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"I would like better access to the data that is being collected."

"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."

More ITRS Geneos cons

"We have been facing an issue since last year when a lot of our users started to work from home through their mobiles or computers. We are having trouble reaching these devices. We are now planning to publish our instance to the cloud so that we can reach these devices. Its performance should be improved in terms of the discovery of the devices. I would like to feel confident with the discovery that this solution does. For example, on my dashboard, I would like to be able to view a list of all devices seen on a specific server. At present, it is difficult to find such information. This would be an excellent feature to have."

"The initial setup is a bit complicated. It needs a technician who is very aware of the flow and how to officially set up the flow chart, etc."

"The pricing of the solution is high. They should work to adjust the pricing model to see if they can help reduce costs."

"I would like to see more capabilities and specific profiles built for the manufacturing sector."

"The data provided by the tool is not accurate."

"The main drawback is there is less documentation available, both public documentation and partner-available documentation."

"We had some stability issues at the outset that have since been resolved."

"The integration with various OEM products could be simplified."

More ManageEngine OpManager cons

Pricing and Cost Advice

"The pricing seems reasonable. We're happy enough with it."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"I can say it's not that cheap because the licensing is a little bit costly"

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"You will get the best price if you get a single global deal."

More ITRS Geneos pricing and cost advice

"It is reasonably priced."

"The pricing is moderate."

"We had perpetual licenses. The cost was around 36,000 for OPManager, and then you'd have the yearly maintenance fee of 2,000 or 3,000."

"The solution's pricing is very low compared to other products."

"It is not really expensive; it is nominal licensing."

"The product is not worth the money."

"ManageEngine OpManager has a three-tier licensing model."

"The tool's licensing costs are yearly."

More ManageEngine OpManager pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

72%

Computer Software Company

University

Construction Company

Computer Software Company

14%

Financial Services Firm

11%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	15
Large Enterprise	27

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

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What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

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What do you like most about ManageEngine OpManager?

The product provides intensive reports.

See all answers

What is your experience regarding pricing and costs for ManageEngine OpManager?

The cost is quite high-end for ManageEngine OpManager, especially in our very price-sensitive market here in Sri Lanka.

See all answers

What needs improvement with ManageEngine OpManager?

The main drawback is there is less documentation available, both public documentation and partner-available documentation. The learning materials are very limited, and there is also a limitation of...

See all answers

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Datadog vs ITRS Geneos

Compared 8% of the time

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Compared 15% of the time

PRTG Network Monitor vs ManageEngine OpManager

Compared 14% of the time

WhatsUp Gold vs ManageEngine OpManager

Compared 8% of the time

Nagios XI vs ManageEngine OpManager

Compared 7% of the time

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Product Reports

Buyer's Guide

ITRS Geneos

October 2025

Download ITRS Geneos product report

Buyer's Guide

ManageEngine OpManager

September 2025

Download ManageEngine OpManager product report

Also Known As

Geneos

OpManager

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

ManageEngine OpManager is a network, server, and virtualization monitoring software that helps SMEs, large enterprises and service providers manage their data centers and IT infrastructure efficiently and cost effectively. Automated workflows, intelligent alerting engines, configurable discovery rules, and extendable templates enable IT teams to setup a 24x7 monitoring system within hours of installation.

ManageEngine

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Bonita, Thorp Reed & Armstrong, Galaxy, Fiserv Credit Union Division, Universitas 21 Global, ERP Suites LLC

Buyer's Guide

ITRS Geneos vs. ManageEngine OpManager

September 2025

Free Report: ITRS Geneos vs. ManageEngine OpManager

Find out what your peers are saying about ITRS Geneos vs. ManageEngine OpManager and other solutions. Updated: September 2025.

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