ISL Online vs TeamViewer Pilot [EOL] comparison

ISL Online and TeamViewer are both solutions in the Remote Access category. Additionally, 100% of ISL Online users are willing to recommend the solution, compared to 100% of TeamViewer users who would recommend it.

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Executive SummaryUpdated on Mar 19, 2026

ISL Online and TeamViewer Pilot EOL are competitive products in remote support and assistance. While ISL Online has an advantage in pricing and simplicity of use, TeamViewer Pilot EOL offers extensive features that justify its higher cost.

Features: ISL Online is known for its strong remote control, security features, and multi-platform support. TeamViewer Pilot EOL offers augmented reality for visual guidance, innovative real-time scenarios, and a focus on visual support.

Ease of Deployment and Customer Service: ISL Online ensures easy deployment and reliable customer service, minimizing downtime. TeamViewer Pilot EOL requires a more complex setup but compensates with comprehensive support and an extensive knowledge base.

Pricing and ROI: ISL Online provides a cost-effective approach with transparent pricing, offering strong ROI with lower initial costs. TeamViewer Pilot EOL, despite its higher setup costs, delivers compelling ROI through advanced capabilities, making it valuable for those leveraging its features.

To learn more, read our detailed Remote Access Report (Updated: July 2026).

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Remote Access

July 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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ErikDas

Owner at Cherub

Easy to deploy, stable, scalable and safe

I previously used TeamViewer. ISL Online is definitely the better choice compared to TeamViewer, as it offers a more secure connection that does not involve peer-to-peer transport, and all data is encrypted. A single license for ISL Online costs about the same as TeamViewer but with multiple licenses, ISL Online is cheaper.

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UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

Good tech support

The location markings can appear incorrectly. If the customer shows his location on camera, on our machinery, but then moves it to another location and, subsequently, back to the original one, the location markings will appear incorrectly. We are talking about the augmented reality features. While I recommend the solution, the customer may face difficulties with screen sharing, such as occurs with our customers when it comes to working in an infrastructured area like a factory. We regularly get confused, as we also provide remote technical support. The initial setup is complex.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of Microsoft Intune is that it is more of a one-stop shop, providing an easier experience."

"For the price, the features included with Microsoft are appealing."

"There are so many features, but Windows Autopilot is one of the features that are very valuable for most customers."

"The Autopilot feature is the most valuable because it saves significant time on managing devices. We can ship devices globally, and users can set them up on their own. It's convenient."

"The best part of Intune is device control. If we need to block a user from opening something in their organization's system, we can do it from Intune. If we want to restrict the movement of an organization's data to prevent users from copying the data into Outlook, WhatsApp, or their personal Gmail, we can limit that via Intune. It secures all corporate data."

"The best features of Microsoft Intune include continuous implementation of new capabilities each year, covering almost everything."

"Microsoft Intune is unique in providing management for all operating systems, including macOS, Linux, Android, and iOS."

"The thing I appreciate most about Microsoft Intune is that the management of the devices was very simplified. We have all machines connected to it at all times, whether they are in the office or working from home."

More Microsoft Intune pros

"Without ISL Online, I would not be able to work from home."

"We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."

"I personally really appreciate the file transfer feature as it is really easy to use."

"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."

"Good communication is a key to good business and ISL helps a lot."

"ISL is a fundamental partner for us since, throughout all these years, it has allowed us to grow and solve the problems of our customers and their users in a very fast and agile way without having to move, even providing service abroad."

"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."

"The stability is great; reliability is what's very important to me, as well as security, and this solution may have only had one instance of downtime in 14 years."

More ISL Online pros

"It's easy enough to use."

"The most valuable feature is the ability to do a virtual reality kind of presentation where you're able to annotate scenes to illustrate what you mean when you're talking to a customer."

"Technical support has good responsiveness, although they have recently made modifications to their licensing model."

"Technical support has good responsiveness."

Cons

"For migrations, sometimes we experience some issues with OS deployment and the user experience side."

"Better reporting capabilities, stronger Mac OS management, faster policy synchronization, and easier troubleshooting are needed."

"It would be beneficial to have a more straightforward understanding of Intune's capabilities, presented in a simplified manner."

"One drawback of Intune is that we cannot find devices based on a user's region or location."

"I would like Intune to natively support easier report generation. This improvement would enable less experienced staff to run reports more efficiently without relying on additional tools or functions."

"There is room for improvement, particularly in terms of compatibility, extending beyond the well-known major brands."

"They could also make it easier to use because there are some other products that may be easier to use in terms of the look and feel of the dashboard."

"The admin portal for Microsoft Intune is not yet on the same level as other Microsoft 365 admin portals when comparing the interface and user-friendliness."

More Microsoft Intune cons

"What bothered me the most was that when I connected to the computer at the office, I was afraid that someone would turn on the monitor and watch what I was doing."

"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."

"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."

"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."

"If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates."

"Updating the program could be improved. When they're pushing updates, you don't really know that there's an update available."

"It would be helpful if they had iSupport for supporting Apple phones."

"I would like to be able to access and manage all brands of smartphones."

More ISL Online cons

"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."

"The location markings can appear incorrectly."

Pricing and Cost Advice

"Microsoft Intune is moderately priced. There is a monthly license required to use the solution and it is approximately eight dollars per month."

"The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."

"I am satisfied with the pricing."

"The cost is handled through our Office 365 license, so I have yet to be able to compare it directly with other tools in its class."

"Intune is moderately expensive. You can get the license bundled with Office 365 E3 or E5 licenses. The E5s are a bit expensive, but you get some cheaper solutions with Intune."

"Microsoft Intune's pricing is reasonable."

"Microsoft Intune has been incorporated into our Microsoft E5 licenses."

"Microsoft Intune costs about $7 per user per month, which is somewhat on the pricier end. That said, it's a reliable product, so it's fair."

More Microsoft Intune pricing and cost advice

"We have a pay-per-use license available for 500 minutes within one year for 95 Euros. However, this option is not popular. Alternatively, we can purchase a one-year license for 339 Euros; if we need two licenses, the cost is double, and for three licenses, the cost is triple with a ten percent discount. For 99 Euros a year, we can open multiple sessions on the same computer with a multi-session subscription."

"We pay for the licensing monthly."

"It is not an expensive product."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Performing Arts

14%

Comms Service Provider

10%

Outsourcing Company

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	193
Midsize Enterprise	61
Large Enterprise	186

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1
Large Enterprise	1

No data available

Questions from the Community

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What are the pros and cons of Microsoft Intune?

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Compared 10% of the time

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Compared 4% of the time

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Compared 3% of the time

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TeamViewer vs ISL Online

Compared 28% of the time

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Compared 16% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs ISL Online

Compared 11% of the time

ScreenConnect vs ISL Online

Compared 9% of the time

Transmit Security vs ISL Online

Compared 6% of the time

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TeamViewer vs TeamViewer Pilot [EOL]

Compared 37% of the time

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Compared 35% of the time

N-able Take Control vs TeamViewer Pilot [EOL]

Compared 29% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

July 2026

Download Microsoft Intune product report

Buyer's Guide

ISL Online

July 2026

Download ISL Online product report

Buyer's Guide

Remote Access

July 2026

Download TeamViewer Pilot [EOL] product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

ISL Online provides secure, cross-platform remote access and user-friendly features. Its unattended access and robust security options enhance IT operations without needing user interaction, making it ideal for versatile applications.

ISL Online stands out with its comprehensive remote access capabilities, facilitating controlled, secure connections across numerous platforms. Its ease of setup and stability make it a trusted option for diverse customers, enabling organized computer management and efficient customer support. Cloud and on-premise hosting flexibility underlines its adaptability in varied environments. The platform's strong unattended access mechanisms, seamless file transfer capabilities, and intuitive utilities such as drawing tools ensure efficient remote sessions. Strong encryption and generated security codes underscore its commitment to maintaining high security standards.

What are the key features of ISL Online?

Secure Remote Access: Allows control without user interaction.
Platform Versatility: Compatible with multiple systems.
Unattended Access: Enables efficient access when users are absent.
File Transfer: Provides seamless data exchange.
Intuitive Drawing Tools: Facilitates communication and collaboration.
Categorized Computer Management: Enhances IT efficiency.

What benefits can be expected when evaluating ISL Online?

High Security: Offers reliable encryption and code generation.
Stability: Users report robust performance during sessions.
Ease of Setup: Quick and straightforward configuration.
Cloud and On-Premise Flexibility: Supports different deployment models.
Efficient Customer Support: Improved response times and issue resolution.

ISL Online is widely used for remote technical support and customer assistance, enabling IT firms and managed service providers to remotely manage client devices and troubleshoot server issues. Government offices and broadcasting entities rely on it for secure access to unattended servers. ERP system providers benefit from its problem-solving and seamless file transfer capabilities, while cross-platform compatibility supports integration into unique IT environments, enhancing client interactions.

ISL Online

TeamViewer Pilot [EOL] offered augmented reality technology to support remote assistance across multiple industries. Designed to connect people needing help with experts who provide guidance visually via smart devices.

TeamViewer Pilot [EOL] facilitated remote troubleshooting and maintenance by allowing technicians to view and interact with a user's environment through their smartphone or tablet camera. Leveraging AR, it enabled experts to annotate live video feeds, making problem-solving more efficient. Ideal for fields requiring hands-on advice and complex maintenance challenges, it bridged communication gaps between locations, enhancing efficiency and support quality.

What were the most valuable features?

Augmented Reality Guidance: Provided real-time visual assistance through live video and AR annotations.
Cross-platform Compatibility: Supported use on multiple devices and operating systems for wide accessibility.
Secure Data Transmission: Ensured that communications were encrypted for secure interactions.
Scalable for Teams: Designed to be easily integrated into workflows, accommodating team sizes and structures.

What benefits or ROI should users consider?

Improved Efficiency: Reduced downtime through fast and effective problem resolution.
Cost Savings: Minimized the need for on-site visits, leading to reduced travel expenses.
Enhanced Collaboration: Fostered better teamwork with clear and direct visual communication.
Customer Satisfaction: Led to higher satisfaction with quicker service response times.

TeamViewer Pilot [EOL] found applications in industries like manufacturing, where it helped maintenance teams troubleshoot machinery. In technical support, customer service teams used it to resolve issues needing expert visuals. Healthcare professionals leveraged it for remote diagnostics and consultations, enhancing patient care and operational efficiency.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Mitsubishi Chemicals, Konica Minolta, Raifeissen bank, Terpel, Singtel, Teleroute, SOS Kinderdorf, Arsys, EMAAR, Dutco, Alterdata

Information Not Available

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