ISL Online vs TeamViewer Pilot [EOL] comparison

Why PeerSpot?

ISL Online and TeamViewer are both solutions in the Remote Access category. Additionally, 100% of ISL Online users are willing to recommend the solution, compared to 100% of TeamViewer users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 19, 2026

ISL Online and TeamViewer Pilot EOL are competitive products in remote support and assistance. While ISL Online has an advantage in pricing and simplicity of use, TeamViewer Pilot EOL offers extensive features that justify its higher cost.

Features: ISL Online is known for its strong remote control, security features, and multi-platform support. TeamViewer Pilot EOL offers augmented reality for visual guidance, innovative real-time scenarios, and a focus on visual support.

Ease of Deployment and Customer Service: ISL Online ensures easy deployment and reliable customer service, minimizing downtime. TeamViewer Pilot EOL requires a more complex setup but compensates with comprehensive support and an extensive knowledge base.

Pricing and ROI: ISL Online provides a cost-effective approach with transparent pricing, offering strong ROI with lower initial costs. TeamViewer Pilot EOL, despite its higher setup costs, delivers compelling ROI through advanced capabilities, making it valuable for those leveraging its features.

To learn more, read our detailed Remote Access Report (Updated: August 2026).

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Remote Access

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Featured Reviews

Anumula Hitesh

Senior Business Development Executive at Digitaltrack

Centralized device management has automated onboarding and improves remote security compliance

One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.

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ErikDas

Owner at Cherub

Easy to deploy, stable, scalable and safe

I previously used TeamViewer. ISL Online is definitely the better choice compared to TeamViewer, as it offers a more secure connection that does not involve peer-to-peer transport, and all data is encrypted. A single license for ISL Online costs about the same as TeamViewer but with multiple licenses, ISL Online is cheaper.

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UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

Good tech support

The location markings can appear incorrectly. If the customer shows his location on camera, on our machinery, but then moves it to another location and, subsequently, back to the original one, the location markings will appear incorrectly. We are talking about the augmented reality features. While I recommend the solution, the customer may face difficulties with screen sharing, such as occurs with our customers when it comes to working in an infrastructured area like a factory. We regularly get confused, as we also provide remote technical support. The initial setup is complex.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most reliable feature is the integration with Microsoft XDR, which grants administrators and solution architects like me the ability to bring value to a business."

"We have definitely seen a good return on investment with Microsoft Intune, as it saved us a lot of time on manual tasks and reduced the need for extra tools, so overall costs went down as well."

"The management control feature is the most valuable."

"I can see that the patch management process is much improved with the bundled patch management option available in Microsoft Intune compared to the KPI deployment required by the other deployment solutions."

"Generally for the organization, Microsoft Intune has been a good investment for managing a lot of the company resources, saving a lot of money compared to using the on-premises version of the software."

"Microsoft Intune helps us avoid issuing everyone company-owned devices. We provide a stipend, allowing users to bring their own devices. This approach gives us leverage against other MSPs. It also enhances collaboration because clients already covered by specific licensing can optimize their usage of Microsoft Intune."

"There are no complaints about the stability. It works one hundred percent of the time."

"Microsoft Intune brings all our endpoint and security management tools into one place, acting as a comprehensive solution where we can manage numerous devices and configuration profiles, and block specific URLs, among many other capabilities."

More Microsoft Intune pros

"We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."

"Setting up the solution is easy and there's no maintenance involved."

"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."

"ISL Online is easy to use and it provides a single platform for various challenges we face in IT."

"Without ISL Online, I would not be able to work from home."

"ISL is a fundamental partner for us since, throughout all these years, it has allowed us to grow and solve the problems of our customers and their users in a very fast and agile way without having to move, even providing service abroad."

"We are just much more responsive, we can be faster, and we can support our customers in a better way because when they have a problem, we can be on their computer immediately."

"Overall, we are very pleased with this solution, for us, it simply works 99.9% of the time."

More ISL Online pros

"Technical support has good responsiveness."

"It's easy enough to use."

"The most valuable feature is the ability to do a virtual reality kind of presentation where you're able to annotate scenes to illustrate what you mean when you're talking to a customer."

"Technical support has good responsiveness, although they have recently made modifications to their licensing model."

Cons

"I personally work in a Samsung Android environment and there's a lot more feature support in other EMMs."

"Most of the customers in the business do not use Intune because it doesn't support that much policy for Android."

"The interface is easy, but it is not user-friendly when evaluating the overall user experience of Microsoft Intune."

"Microsoft Intune could improve by being more user-friendly and having it geared toward device management. The graphic interface is not very good."

"It's the granularity: 'Is your firewall on? Is BitLocker on?' It's not amazing granularity. But I've looked into other products, like Duo, and they're all similar."

"They could also make it easier to use because there are some other products that may be easier to use in terms of the look and feel of the dashboard."

"Intune doesn't provide much control over Windows servers. It's something we struggle with."

"I would like the ability to install the agent on devices from suppliers, which would enable us to implement a zero-trust strategy for guest devices."

More Microsoft Intune cons

"They need to better advertise the features."

"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."

"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."

"It would be helpful if they had iSupport for supporting Apple phones."

"What bothered me the most was that when I connected to the computer at the office, I was afraid that someone would turn on the monitor and watch what I was doing."

"Updating the program could be improved. When they're pushing updates, you don't really know that there's an update available."

"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."

"I would like to be able to access and manage all brands of smartphones."

More ISL Online cons

"The location markings can appear incorrectly."

"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."

Pricing and Cost Advice

"The cost is somewhat on the higher side, particularly when considering certain price points, especially in markets like India."

"It's affordable. In comparison to the competitors, the price depends on what features you need from Intune, but it's affordable. There are no hidden costs, but there are some features that go for a premium price. Those are the add-ons for which you have to pay extra."

"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."

"Intune's pricing is reasonable considering its benefits and the high costs it helps avoid."

"It's affordable for the protection it gives. There are no additional costs."

"Any bundle package, such as Security E3, covers multiple things, such as AAP, BitLocker, etc. If you go for them individually, they would be more expensive. Bundling makes the price more attractive and competitive."

"They have categorized the licenses according to the size of the business. So, if it's a smaller organization, we can choose the license accordingly. If it's a big organization, then we can choose accordingly. Everything is clearly mentioned, and we can decide. It's suitable for all kinds of infrastructure, and that's very goo"

"I liked the tool's pricing until P2 came into effect. I am unsure about the current value versus the cost of the new licensing model."

More Microsoft Intune pricing and cost advice

"We have a pay-per-use license available for 500 minutes within one year for 95 Euros. However, this option is not popular. Alternatively, we can purchase a one-year license for 339 Euros; if we need two licenses, the cost is double, and for three licenses, the cost is triple with a ten percent discount. For 99 Euros a year, we can open multiple sessions on the same computer with a multi-session subscription."

"It is not an expensive product."

"We pay for the licensing monthly."

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Top Industries

By visitors reading reviews

Financial Services Firm

Manufacturing Company

Outsourcing Company

Computer Software Company

Comms Service Provider

13%

Performing Arts

13%

Outsourcing Company

10%

Healthcare Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	187

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1
Large Enterprise	1

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

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What are the pros and cons of Microsoft Intune?

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Comparisons

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Compared 12% of the time

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Workspace ONE UEM vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 3% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 3% of the time

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TeamViewer vs ISL Online

Compared 25% of the time

Splashtop Remote Support vs ISL Online

Compared 16% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs ISL Online

Compared 10% of the time

LogMeIn Rescue vs ISL Online

Compared 9% of the time

Zoho Assist vs ISL Online

Compared 5% of the time

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Compared 34% of the time

N-able Take Control vs TeamViewer Pilot [EOL]

Compared 28% of the time

TeamViewer vs TeamViewer Pilot [EOL]

Compared 20% of the time

ScreenConnect vs TeamViewer Pilot [EOL]

Compared 4% of the time

Check Point Remote Access VPN vs TeamViewer Pilot [EOL]

Compared 4% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

August 2026

Download Microsoft Intune product report

Buyer's Guide

ISL Online

August 2026

Download ISL Online product report

Buyer's Guide

Remote Access

August 2026

Download TeamViewer Pilot [EOL] product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

ISL Online provides secure, cross-platform remote access and user-friendly features. Its unattended access and robust security options enhance IT operations without needing user interaction, making it ideal for versatile applications.

ISL Online stands out with its comprehensive remote access capabilities, facilitating controlled, secure connections across numerous platforms. Its ease of setup and stability make it a trusted option for diverse customers, enabling organized computer management and efficient customer support. Cloud and on-premise hosting flexibility underlines its adaptability in varied environments. The platform's strong unattended access mechanisms, seamless file transfer capabilities, and intuitive utilities such as drawing tools ensure efficient remote sessions. Strong encryption and generated security codes underscore its commitment to maintaining high security standards.

What are the key features of ISL Online?

Secure Remote Access: Allows control without user interaction.
Platform Versatility: Compatible with multiple systems.
Unattended Access: Enables efficient access when users are absent.
File Transfer: Provides seamless data exchange.
Intuitive Drawing Tools: Facilitates communication and collaboration.
Categorized Computer Management: Enhances IT efficiency.

What benefits can be expected when evaluating ISL Online?

High Security: Offers reliable encryption and code generation.
Stability: Users report robust performance during sessions.
Ease of Setup: Quick and straightforward configuration.
Cloud and On-Premise Flexibility: Supports different deployment models.
Efficient Customer Support: Improved response times and issue resolution.

ISL Online is widely used for remote technical support and customer assistance, enabling IT firms and managed service providers to remotely manage client devices and troubleshoot server issues. Government offices and broadcasting entities rely on it for secure access to unattended servers. ERP system providers benefit from its problem-solving and seamless file transfer capabilities, while cross-platform compatibility supports integration into unique IT environments, enhancing client interactions.

ISL Online

TeamViewer Pilot [EOL] offered augmented reality technology to support remote assistance across multiple industries. Designed to connect people needing help with experts who provide guidance visually via smart devices.

TeamViewer Pilot [EOL] facilitated remote troubleshooting and maintenance by allowing technicians to view and interact with a user's environment through their smartphone or tablet camera. Leveraging AR, it enabled experts to annotate live video feeds, making problem-solving more efficient. Ideal for fields requiring hands-on advice and complex maintenance challenges, it bridged communication gaps between locations, enhancing efficiency and support quality.

What were the most valuable features?

Augmented Reality Guidance: Provided real-time visual assistance through live video and AR annotations.
Cross-platform Compatibility: Supported use on multiple devices and operating systems for wide accessibility.
Secure Data Transmission: Ensured that communications were encrypted for secure interactions.
Scalable for Teams: Designed to be easily integrated into workflows, accommodating team sizes and structures.

What benefits or ROI should users consider?

Improved Efficiency: Reduced downtime through fast and effective problem resolution.
Cost Savings: Minimized the need for on-site visits, leading to reduced travel expenses.
Enhanced Collaboration: Fostered better teamwork with clear and direct visual communication.
Customer Satisfaction: Led to higher satisfaction with quicker service response times.

TeamViewer Pilot [EOL] found applications in industries like manufacturing, where it helped maintenance teams troubleshoot machinery. In technical support, customer service teams used it to resolve issues needing expert visuals. Healthcare professionals leveraged it for remote diagnostics and consultations, enhancing patient care and operational efficiency.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Mitsubishi Chemicals, Konica Minolta, Raifeissen bank, Terpel, Singtel, Teleroute, SOS Kinderdorf, Arsys, EMAAR, Dutco, Alterdata

Information Not Available

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