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InfoVista VistaInsight vs SymphonyAI IT Service Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

InfoVista VistaInsight
Average Rating
7.0
Number of Reviews
2
Ranking in other categories
Network Monitoring Software (89th)
SymphonyAI IT Service Manag...
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
5
Ranking in other categories
Help Desk Software (26th), IT Asset Management (15th), IT Service Management (ITSM) (24th)
 

Mindshare comparison

InfoVista VistaInsight and SymphonyAI IT Service Management aren’t in the same category and serve different purposes. InfoVista VistaInsight is designed for Network Monitoring Software and holds a mindshare of 0.4%, up 0.1% compared to last year.
SymphonyAI IT Service Management, on the other hand, focuses on IT Service Management (ITSM), holds 1.7% mindshare, up 1.5% since last year.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
InfoVista VistaInsight0.4%
Zabbix5.7%
SolarWinds NPM3.4%
Other90.5%
Network Monitoring Software
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
SymphonyAI IT Service Management1.7%
ServiceNow15.9%
JIRA Service Management7.3%
Other75.1%
IT Service Management (ITSM)
 

Featured Reviews

YE
OSS Engineer at a tech vendor with 1,001-5,000 employees
A powerful service that is very stable and scalable
It's a very powerful service, you have to use your training and understand how to work it. After that, it's very easy to collect and to use. It may be hard to use for the administrators. It's like a Ferrari, if you're a very good driver you'll go to 300 but you have to know how to drive it. If you have a Ferrari but you don't know how to use it, it's not going to be good. Also, it's very important to understand what the customer needs to decide on what kind of products you are going to use, and what product and what solution to implement. I would rate the solution nine out of 10.
Abhishek Bhosle - PeerSpot reviewer
IT Specialist at Tata AIA
Good ticketing tool but limitations with integration
We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"My experience with technical support has been perfect."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The product has the best features for ITSM."
 

Cons

"The presentation of the features can be improved. It can be more user-friendly for the visual part of the portal and to allow the customer to be able to use."
"There could be flexibility in terms of customization."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"Integration was a major limitation with SummitAI."
"I would like them to add software inventory in the next release. We don't have that right now."
 

Pricing and Cost Advice

"The license is expensive."
"The product's cost is average."
"We have a regular license."
"SummitAI IT Management Suite's pricing is a bit expensive."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
15%
Government
8%
Computer Software Company
8%
Performing Arts
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise6
Large Enterprise3
 

Also Known As

VistaInsight
Summus IT Management Suite
 

Overview

 

Sample Customers

Ooredoo Tunisia
Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
Find out what your peers are saying about Zabbix, Auvik, Datadog and others in Network Monitoring Software. Updated: February 2026.
881,821 professionals have used our research since 2012.