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InfoScale vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

InfoScale
Ranking in Autonomous Operational Resilience
6th
Average Rating
8.4
Reviews Sentiment
6.3
Number of Reviews
8
Ranking in other categories
High Availability Clustering (1st), Disaster Recovery (DR) Software (24th), Data Storage for Kubernetes (2nd)
PagerDuty Operations Cloud
Ranking in Autonomous Operational Resilience
4th
Average Rating
8.8
Reviews Sentiment
7.1
Number of Reviews
56
Ranking in other categories
Process Automation (5th), IT Alerting and Incident Management (1st), AIOps (6th), Critical Event Management (CEM) (1st)
 

Featured Reviews

TJ
Site Reliability Engineer (Certified) at Kyndryl India
Automated recovery has minimized downtime and supports seamless multi‑datacenter failover
Beyond pricing, there are areas where I would like to see InfoScale improved or enhanced. Veritas offers three management approaches. The first, which Veritas currently recommends, is Veritas Operation Manager. The second is the Cluster Manager Java Console graphical interface. The Cluster Manager Java Console has not been revised since version 6.1 or 6.2. This tool was critical for me, particularly valuable when managing small cluster footprints of 20 to 30 server nodes. I relied heavily on this tool, but Veritas has moved away from it in favor of Operation Manager. I recommend Veritas continue evolving this tool rather than discarding it. The third approach is the command line, suitable for individuals with extensive Veritas expertise and experience, but command line use in live environments consumed excessive time, leading me to prefer the graphical interface. Apart from pricing, I have not discovered disadvantages. The product is excellent. My concern is Veritas discarding the Cluster Manager Java Console in favor of Veritas Operation Manager. Setting up Operation Manager requires time and a dedicated server that runs continuously. I had to create a single server just for Veritas Operation Manager. While this works well for larger environments with hundreds of clusters, it is less useful for smaller deployments. I still recommend Veritas reconsider this application and evolve it by incorporating new features from Veritas Operation Manager. Adding these new features to the Java console would be beneficial because that tool runs on my laptop without consuming environment resources, and I can connect directly to clusters from my laptop. I am not opposing Veritas Operation Manager, which is excellent and resembles hardware management consoles for power machines, but smaller tools that previously performed these tasks should remain as options to provide clients with greater ease. From a features and functionality perspective, I do not find missing features in InfoScale at this moment. However, I am not actively using Veritas, managing only legacy machines on older hardware. I am upgrading operating systems but not Veritas due to contract expiration and end-of-life status. The contract is not being renewed because the customer wants to move away. Since I have not logged into VCS since 2021 and transferred responsibilities to another team, I am unaware of features arriving in version 8 or beyond and cannot comment specifically on recent Veritas introductions.
NS
Senior SRE at IBM
Automated incident workflows have transformed on-call operations and improved response times
Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"InfoScale's ability to maintain data integrity and availability during a cyber event such as a ransomware attack is excellent."
"In a live incident scenario, the data replication process occurs in real-time, and compared to other products, this data replication feature works effectively, ensuring data availability, and we can implement this scenario using Veritas Volume Replication (VVR), which is the most usable feature in InfoScale for data replication."
"It offers High Availability for many applications, including Oracle and SAP environment."
"InfoScale does that all by itself without any dependency on different solutions."
"The best feature is that it supports high availability and automatic failover, which minimizes downtime and helps the environment reduce downtime and improve high availability for critical applications."
"It integrates well with other solutions."
"Over the last two years, we did not experience any application failover or receive alerts due to the immediate switchover mechanism in active-active mode that ensures no downtime, helping us significantly with confidence and trust in our organization."
"It's a stable solution."
"PagerDuty Operations Cloud has positively impacted my organization by helping in faster incident detection and resolution with less downtime."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"The most valuable thing I appreciate about PagerDuty Operations Cloud is the escalation process, where it automatically escalates incidents."
"Having an automated system to get the right person out of bed when required is priceless."
"Just the ability to be able to respond quicker to the issues that are coming up gives the company a better mean times resolution resolution, which is going to improve upon the return on investment for what we spend on PagerDuty."
"With the multiple methods of notification and the escalation policies, we can always be certain that someone will get the message."
"PagerDuty helps you bifurcate teams and redirect alerts to specific teams"
"PagerDuty's notification process is the most valuable feature."
 

Cons

"Based on my experience with support, I would rate them a nine, only because occasionally the first person I talk to does not know more than I do and it needs to be escalated to reach someone more knowledgeable."
"While InfoScale is mainly used by enterprise-level customers, it does not inherently support many applications, which presents a scalability issue."
"It could be more stable and more secure."
"It could be more stable and more secure."
"My experience with pricing, setup cost, and licensing indicates that pricing is a little higher and should be reduced since most companies cannot afford it."
"It's very difficult to implement."
"Many customers can see the benefit of InfoScale, but they are usually not able to purchase the product because the license cost is very high."
"Many customers can see the benefits of InfoScale, but they are usually not able to buy the products and solutions because of the licensing costs."
"Our developers noted that integrating incident bots or chatbots created with AI tools occasionally presents challenges with PagerDuty Operations Cloud."
"I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows."
"PagerDuty can improve the integration with Terraform."
"PagerDuty can improve the integration with Terraform."
"To improve PagerDuty Operations Cloud, I can mention that we can improve the escalation policies. Nowadays, many people miss the alerts."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
"It’s quite hard to reach the support team."
"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
 

Pricing and Cost Advice

"Our clients pay for licensing on a yearly basis."
"The price is very high."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"The pricing may be about $1,000 per user."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"There is a license needed to use PagerDuty."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Manufacturing Company
8%
Computer Software Company
8%
University
7%
Performing Arts
15%
Financial Services Firm
14%
Educational Organization
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise5
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise16
Large Enterprise37
 

Questions from the Community

What needs improvement with Veritas InfoScale Availability?
Beyond pricing, there are areas where I would like to see InfoScale improved or enhanced. Veritas offers three management approaches. The first, which Veritas currently recommends, is Veritas Opera...
What is your primary use case for Veritas InfoScale Availability?
My work focused on a high-availability environment where customers maintained two or three data centers designed for disaster recovery solutions. I managed local clusters as well as global clusters...
What advice do you have for others considering Veritas InfoScale Availability?
I recommend InfoScale to others based on my extensive experience. Previously, when advising another customer interested in IBM solutions such as PowerHA and HACMP who had purchased an IBM solution,...
What is your experience regarding pricing and costs for PagerDuty?
My experience with pricing, setup cost, and licensing for PagerDuty Operations Cloud is good and easy to understand.
What needs improvement with PagerDuty?
Using GenAI, PagerDuty Operations Cloud can be very much helpful. If the noise of alerting can be reduced, that is something which I believe was impacting so much. That is one of the things I reall...
What is your primary use case for PagerDuty?
My main use case of PagerDuty Operations Cloud is in incident management . If there was any issue that occurred, I used to be the point of contact to resolve that particular issue, and in some case...
 

Also Known As

Veritas InfoScale Availability, Arctera InfoScale for Kubernetes
No data available
 

Overview

 

Sample Customers

Wayne State University, Zenith Mart
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about Veeam Software, Hewlett Packard Enterprise, Commvault and others in Autonomous Operational Resilience. Updated: April 2026.
889,855 professionals have used our research since 2012.