InfoScale vs PagerDuty Operations Cloud comparison

InfoScale and PagerDuty are both solutions in the Autonomous Operational Resilience category. InfoScale is ranked #4 with an average rating of 8.5, while PagerDuty is ranked #3 with an average rating of 8.5. InfoScale holds a 11.7% mindshare in AOR, compared to PagerDuty’s 8.3% mindshare. Additionally, 100% of InfoScale users are willing to recommend the solution, compared to 99% of PagerDuty users who would recommend it.

InfoScale

Read 9 InfoScale reviews

1,564 Views
125 Comparison Views

100% willing to recommend

PagerDuty Operations Cloud

Read 93 PagerDuty Operations Cloud reviews

8,539 Views
85 Comparison Views

99% willing to recommend

InfoScale

PagerDuty Operations Cloud

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Executive SummaryUpdated on Jun 11, 2026

PagerDuty Operations Cloud and InfoScale compete in the cloud operations management category. PagerDuty Operations Cloud has the upper hand due to its stronger incident management and comprehensive alerting system, whereas InfoScale excels in data integrity and high availability.

Features: PagerDuty Operations Cloud offers advanced incident management, multi-channel notifications, and seamless integration with monitoring tools. InfoScale provides intelligent failover and fallback mechanisms, advanced storage virtualization, and ensures high availability.

Room for Improvement: PagerDuty Operations Cloud could enhance event intelligence, lower prices for smaller teams, and improve mobile app integration. InfoScale's licensing costs are high, and the interface could be more user-friendly with updates to the graphical interface.

Ease of Deployment and Customer Service: PagerDuty Operations Cloud supports public and private cloud environments with responsive customer service, though accessibility and response times could improve. InfoScale is typically deployed on-premises, focusing on reliability in large environments but may need more versatile interface options.

Pricing and ROI: PagerDuty Operations Cloud, while costly for smaller teams, offers considerable ROI with improved operational efficiency and reduced MTTR. InfoScale's high pricing limits accessibility, but it provides solid ROI in operational reliability and disaster recovery.

To learn more, read our detailed InfoScale vs. PagerDuty Operations Cloud Report (Updated: June 2026).

Buyer's Guide

InfoScale vs. PagerDuty Operations Cloud

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

InfoScale

Ranking in Autonomous Operational Resilience

4th

Average Rating

8.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Data Loss Prevention (DLP) (20th), IT Infrastructure Monitoring (28th), High Availability Clustering (1st), Disaster Recovery (DR) Software (14th), Data Storage for Kubernetes (2nd)

PagerDuty Operations Cloud

Ranking in Autonomous Operational Resilience

3rd

Average Rating

8.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Process Automation (5th), IT Alerting and Incident Management (1st), AIOps (4th), Critical Event Management (CEM) (1st)

Mindshare comparison

As of July 2026, in the Autonomous Operational Resilience category, the mindshare of InfoScale is 11.7%. The mindshare of PagerDuty Operations Cloud is 8.3%. It is calculated based on PeerSpot user engagement data.

Autonomous Operational Resilience Mindshare Distribution
Product	Mindshare (%)
PagerDuty Operations Cloud	8.3%
InfoScale	11.7%
Other	80.0%

Autonomous Operational Resilience

Featured Reviews

TABISH JAVED

Site Reliability Engineer (Certified) at Kyndryl India

Automated recovery has minimized downtime and supports seamless multi‑datacenter failover

Beyond pricing, there are areas where I would like to see InfoScale improved or enhanced. Veritas offers three management approaches. The first, which Veritas currently recommends, is Veritas Operation Manager. The second is the Cluster Manager Java Console graphical interface. The Cluster Manager Java Console has not been revised since version 6.1 or 6.2. This tool was critical for me, particularly valuable when managing small cluster footprints of 20 to 30 server nodes. I relied heavily on this tool, but Veritas has moved away from it in favor of Operation Manager. I recommend Veritas continue evolving this tool rather than discarding it. The third approach is the command line, suitable for individuals with extensive Veritas expertise and experience, but command line use in live environments consumed excessive time, leading me to prefer the graphical interface. Apart from pricing, I have not discovered disadvantages. The product is excellent. My concern is Veritas discarding the Cluster Manager Java Console in favor of Veritas Operation Manager. Setting up Operation Manager requires time and a dedicated server that runs continuously. I had to create a single server just for Veritas Operation Manager. While this works well for larger environments with hundreds of clusters, it is less useful for smaller deployments. I still recommend Veritas reconsider this application and evolve it by incorporating new features from Veritas Operation Manager. Adding these new features to the Java console would be beneficial because that tool runs on my laptop without consuming environment resources, and I can connect directly to clusters from my laptop. I am not opposing Veritas Operation Manager, which is excellent and resembles hardware management consoles for power machines, but smaller tools that previously performed these tasks should remain as options to provide clients with greater ease. From a features and functionality perspective, I do not find missing features in InfoScale at this moment. However, I am not actively using Veritas, managing only legacy machines on older hardware. I am upgrading operating systems but not Veritas due to contract expiration and end-of-life status. The contract is not being renewed because the customer wants to move away. Since I have not logged into VCS since 2021 and transferred responsibilities to another team, I am unaware of features arriving in version 8 or beyond and cannot comment specifically on recent Veritas introductions.

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Nambi Srinivasan

Senior SRE at IBM

Automated incident workflows have transformed on-call operations and improved response times

Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Over the last two years, we did not experience any application failover or receive alerts due to the immediate switchover mechanism in active-active mode that ensures no downtime, helping us significantly with confidence and trust in our organization."

"InfoScale's ability to maintain data integrity and availability during a cyber event such as a ransomware attack is excellent."

"The best feature is that it supports high availability and automatic failover, which minimizes downtime and helps the environment reduce downtime and improve high availability for critical applications."

"It integrates well with other solutions."

"It offers High Availability for many applications, including Oracle and SAP environment."

"From a recovery standpoint, InfoScale is excellent and easy to manage."

"It's a stable solution."

"The best feature in InfoScale is the file system, which is the greatest feature as you can get any storage LUN from any hardware because it's software-defined and create a volume that can consist of storage from two or more different vendors, which avoids any vendor lock-in and makes it easier when you expand as time goes."

More InfoScale pros

"PagerDuty Operations Cloud has positively impacted our organization by accelerating incident response and reducing MTTR by up to 27%, and we are also integrating AI and ML into PagerDuty Operations Cloud."

"PagerDuty Operations Cloud changed the process and the flow in our team very smoothly."

"The SMS pages and the mobile application are pretty much the top two features."

"Overall, it was a very effective product and really helped the productivity of the teams."

"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."

"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."

"PagerDuty Operations Cloud handles this process perfectly, and we do not miss any alerts because of this system."

"PagerDuty Operations Cloud has positively impacted our organization significantly."

More PagerDuty Operations Cloud pros

Cons

"My experience with pricing, setup cost, and licensing is that it is a bit expensive, but rather than that, because it is used in critical environments with no competitor, most of the customers go for it anyways."

"Many customers can see the benefit of InfoScale, but they are usually not able to purchase the product because the license cost is very high."

"While InfoScale is mainly used by enterprise-level customers, it does not inherently support many applications, which presents a scalability issue."

"It could be more stable and more secure."

"It's very difficult to implement."

"Based on my experience with support, I would rate them a nine, only because occasionally the first person I talk to does not know more than I do and it needs to be escalated to reach someone more knowledgeable."

"The primary concern is licensing cost, as the customer is unwilling to invest further and has begun cost-cutting measures."

"My experience with pricing, setup cost, and licensing indicates that pricing is a little higher and should be reduced since most companies cannot afford it."

More InfoScale cons

"Something that needs to be improved, is adding multilingual support."

"If I can avoid the 2 AM phone calls that would be perfect but I know that's not possible."

"There are a couple of areas where PagerDuty Operations Cloud can be improved, such as enhancing Event Intelligence and alert grouping features and simplifying the initial configuration of escalation policies."

"I have observed that MTTR is very slow, and wrong escalation sometimes routes alerts to the wrong team rather than the proper team."

"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."

"Sometimes it hangs and occasionally I am unable to open PagerDuty Operations Cloud, which occurs due to an outage or similar issues."

"Currently, it only notifies us about incident management."

"It always needs more integrated applications, especially if you are not a software developer."

More PagerDuty Operations Cloud cons

Pricing and Cost Advice

"Our clients pay for licensing on a yearly basis."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"The price is very high."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

"The pricing may be about $1,000 per user."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."

More PagerDuty Operations Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Manufacturing Company

Media Company

Outsourcing Company

Financial Services Firm

12%

Performing Arts

11%

Outsourcing Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	3
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	29
Midsize Enterprise	22
Large Enterprise	73

Questions from the Community

What is your experience regarding pricing and costs for Veritas InfoScale Availability?

My experience with pricing, setup cost, and licensing is that it is a bit expensive, but rather than that, because it is used in critical environments with no competitor, most of the customers go f...

See all answers

What needs improvement with Veritas InfoScale Availability?

InfoScale can be improved if it added more robust reporting features; it has reporting, but it is very simple. If it created an integration with a reporting tool that makes it official, customers c...

See all answers

What is your primary use case for Veritas InfoScale Availability?

My main use case for InfoScale is that we use it in many scenarios. In some scenarios, we use it for clustering for a product like Enterprise Vault, using InfoScale Enterprise, where we handle the ...

See all answers

What is your experience regarding pricing and costs for PagerDuty?

I am not sure about the influence of PagerDuty Operations Cloud on revenue protection in terms of reducing alert fatigue and incident costs, as these are organizational-level decisions, and employe...

See all answers

What needs improvement with PagerDuty?

I think PagerDuty Operations Cloud could be improved by having two fields for incident updates. In my work, I handle incidents that have two fields: work notes visible only to developers working on...

See all answers

What is your primary use case for PagerDuty?

My usual use cases with PagerDuty Operations Cloud involve handling incidents through a full flow. When there is an outage, an incident is created that can be either severity one or severity two. A...

See all answers

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Product Reports

Buyer's Guide

InfoScale

July 2026

Download InfoScale product report

Buyer's Guide

PagerDuty Operations Cloud

July 2026

Download PagerDuty Operations Cloud product report

Also Known As

Veritas InfoScale Availability, Arctera InfoScale for Kubernetes

No data available

Overview

InfoScale delivers robust data availability and protection for enterprises by managing critical workloads across hybrid cloud environments, ensuring minimal downtime and seamless performance.

InfoScale is designed to enhance data resilience and operational efficiency. By enabling quick data access across hybrid infrastructures, it reduces potential downtime and enhances business continuity. Its scalable architecture adapts to dynamic workloads, providing reliable performance under pressure while maintaining seamless integration with cloud-based solutions.

What are the key features of InfoScale?

Data Resiliency: Ensures continuous data availability through advanced clustering and replication technologies.
Scalability: Supports dynamic scaling to meet changing demands without compromising performance.
Cloud Integration: Offers seamless transition and operation within cloud environments.
Automated Operations: Streamlines management processes with automation to reduce manual intervention.

What benefits and ROI should users consider?

Increased Uptime: Improved reliability translates to reduced business interruption.
Cost Efficiency: Potentially lowers operational costs through optimized resource allocation.
Enhanced Security: Provides robust protection measures for critical data assets.
Operational Agility: Facilitates swift adaptation to evolving business requirements.

InfoScale is particularly effective in sectors such as healthcare and finance where data integrity and uptime are crucial. Its implementation empowers industries to handle data-intensive operations efficiently, ensuring continuity and compliance with industry standards.

InfoScale

PagerDuty Operations Cloud focuses on efficient incident management, featuring advanced alert and notification systems, mobile alerts, and AI-driven functionalities that facilitate streamlined on-call schedules and integrations with major monitoring tools.

PagerDuty Operations Cloud offers comprehensive incident management with real-time alerts and notifications via mobile, SMS, and calls. This empowers teams to respond swiftly and reduce missed incidents. Efficient on-call management through automated scheduling and escalation enhances team productivity, while AI-driven alert grouping minimizes noise. Integration with tools like AWS and Datadog further streamlines operations.

What are the key features of PagerDuty Operations Cloud?

Real-time Incident Alerts: Improves response times by ensuring immediate notifications.
AI-driven Alert Grouping: Minimizes noise for enhanced focus and efficiency.
Automated Scheduling: Streamlines on-call management and escalation.
Monitoring Tool Integration: Seamlessly works with tools like AWS and Datadog.
Mobile Alerts: Enables SMS and call notifications for instant communication.

What benefits and ROI should users consider?

Increased Efficiency: Reduces operational burden through automation.
Improved Team Productivity: Lowers incident noise and accelerates resolution.
Enhanced Customization: Tailors alert prioritization and escalation policies.
Time Savings: Expedites incident management and reduces error rates.

PagerDuty Operations Cloud implementation spans industries like e-commerce and IT services, where it automates anomaly detection and manages high-severity incidents. Its integration capabilities and AIOps features significantly enhance incident management, proving valuable for sectors demanding real-time performance and responsiveness.

PagerDuty

Sample Customers

Wayne State University, Zenith Mart

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Buyer's Guide

InfoScale vs. PagerDuty Operations Cloud

June 2026

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