"The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks."
"We have the business activity monitoring, the map, and the MBI modules and they are all very good."
"In addition, the flexibility, customizability, and analytics of Centreon's dashboards are all very good. The dashboards help us see the whole network map, and that is quite valuable for us. In addition, the dashboards have helped to improve our visibility and ability to proactively ensure the right data is available at the right time... The flexibility has given us the ability to add in our own monitoring metrics and that has been quite interesting and very useful for us."
"Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs."
"You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view."
"The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want."
"The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."
"The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query."
"The drafts are easy but what I like about Icinga is that there are many add-ons that you can download."
"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."
"The most valuable feature is the graphical user interface."
"The people in technical support are very good."
"The product covers our needs for the basic care and feeding of servers, whether they are physical or virtual."
"The most valuable feature of this solution is the alerts."
"The product is lightweight in terms of memory use, requiring only 10 megabytes or less."
"The product is scalable."
"What I've found most valuable about the solution is that it's scalable."
"The solution is easy to install and it takes a couple of hours."
"Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process."
"Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French."
"Improvements are needed in the area of cloud monitoring, as that's a newer feature."
"I would like to see more plugins. That is something it needs. There is also room for improvement through dynamic thresholds, or self-discover thresholds. I would also like to see a discovery feature that could map the whole network environment and automatically suggest things."
"I would like them to improve their documentation. When I faced some issues, I was looking for more documentation on the Internet. There is official documentation on Centreon's website, which sometimes is useful. Sometimes it is not very useful, as you cannot find the information or enough examples of configuration. The answer for me was to contact the support, who helped me, but I was not able to find all the information by myself on Centreon's website. A Centreon community or blog would be helpful."
"Centreon is actually missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD."
"During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier."
"In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."
"At this time, the layout of the website is a bit difficult. It should be more user-friendly for changing the background and logos."
"If they did some type of synthetic monitoring, it would have been better."
"The solution's network discovery and node addition processes need more work."
"In terms of scalability, there is room for improvement. When you start monitoring, if you have so many interfaces and you're trying to monitor them at a faster interval, or a shorter interval, you get to a point where you need to request another node."
"The reporting module that got integrated into the system itself, used to be a standalone solution and I preferred that."
"It is difficult for stakeholders to translate technical requirements, which results in difficulties selecting a platform or implementing a solution."
"One of the challenges with SolarWinds is that in order to pull the data, we have to have a lot of false positives."
"The only thing that can be improved is to continually add to the existing capabilities of the product."
"We decided that we were no longer going to trust that their products have not been capitalized."
Earn 20 points
Icinga is ranked 34th in IT Infrastructure Monitoring with 2 reviews while SolarWinds NPM is ranked 4th in IT Infrastructure Monitoring with 31 reviews. Icinga is rated 7.6, while SolarWinds NPM is rated 7.8. The top reviewer of Icinga writes "Stable, open-source, easy to use, and checks can be run with Python code or shell scripts". On the other hand, the top reviewer of SolarWinds NPM writes "Make monitoring key performance factors in your enterprise customized and effective". Icinga is most compared with Zabbix, PRTG Network Monitor, Nagios XI, Nagios Core and Datadog, whereas SolarWinds NPM is most compared with Zabbix, ManageEngine OpManager, LogicMonitor, PRTG Network Monitor and Wireshark. See our Icinga vs. SolarWinds NPM report.
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