We performed a comparison between Icinga and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The apply rules feature saves a lot of time."
"We have found the solution to be stable."
"The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first."
"Icinga does the job and is fairly stable."
"The drafts are easy but what I like about Icinga is that there are many add-ons that you can download."
"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."
"It is really easy in Icinga to create your own plugin and integrate it without any fuss. And it works just perfectly fine."
"An affordable solution for small organizations to do basic network monitoring."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"I am impressed with the tool's ability to track information in an easy way."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"You can improve integrations of the operation with the solution."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"It needs Trap SNMP. I saw the documentation for Zabbix, that it has its own built-in product which handles SNMP traps, and there's nothing similar in Icinga or Nagios. I think this feature is most important for me."
"One of the areas that are frustrating is remote monitoring for more than one machine."
"The user interface should be improved."
"The installation and configuration are very complex."
"I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built."
"The tool currently fails to provide notifications to users."
"One thing that Icinga lacks is the capability to create advanced and customized dashboards within the tool itself."
"In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."
"If you are new to using the solution, you will find the setup complex."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"It should have better integrations with other solutions."
"The security policies could be increased."
"Service mapping is pretty limited."
"There is room for improvement in the stability of ServiceNow."
"I would like more manual issues to have automated report-facing options."
"The out-of-the-box reporting feature is not as user friendly as other tools."
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Icinga is ranked 23rd in IT Infrastructure Monitoring with 16 reviews while ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews. Icinga is rated 7.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Icinga writes "A stable, scalable and cost-effective solution that helps with inbuilt scripts for easy modification". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Icinga is most compared with Zabbix, Checkmk, Nagios Core, Nagios XI and Netdata, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Icinga vs. ServiceNow IT Operations Management report.
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