We performed a comparison between IBM Robotic Process Automation (RPA) and UiPath based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The solution is scalability."
"The solution's ease of use is its most valuable aspect."
"The solution’s performance is good."
"I think simplicity is key. One of the things that we've noticed is how our developers have been able to quickly adopt the platform; but not only the developers or the techy people, also the business."
"It is a good tool for automation."
"The initial setup is straightforward."
"Integrating the tool with SAP, EBS, or other ERPs is easy."
"I like the integration with Watson and the possibility to have an intelligent reading of all the customers' documents."
"I like UiPath's framework. It offers a modern design experience, which makes it easy to do different activities."
"Scraping data from the application using OCR and other text validation features is amazing in UiPath."
"It has mainly taken the load off of employees. We had a huge amount of tasks which weren't being done. It provides our employees time to do their other work, since we automated very manual things."
"The solution's AI technology and machine learning models are the biggest contributor to saving time."
"The Orchestrator is great because you schedule it, and that's it, you don't have to worry about it."
"We find the solution to be stable."
"The unattended, back-office robots are the most beneficial feature."
"They offer free courses for developers, and we take advantage of those. The UiPath community has also had a tremendous impact on our operations."
"We can use its inbuilt activities, and it's a complete package, but just like ElectroNeek, a limitation is that we have to depend on its inbuilt activities. We can't include our own activities or we can't introduce other activities."
"One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that we're starting to automate more and more tasks, there are some things that still require us to go back and modify the robots when we need to. But if we had more of the machine-learning integrated into it, I believe it would be easier to maintain, so that we wouldn't have to go back and adjust every time."
"The users should be allowed to create folders in Control Center."
"The product must be promoted more."
"Needs better integration with artificial intelligence or with machine-learning."
"We would like more focus on understanding AI and how it can be used to manage exception handling."
"There are certain limitations in the solution for screen reading."
"We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful."
"I'm learning it for the training for the RPA associate, and I'm about 70% through there. UiPath's academy courses have been helpful in onboarding or being up to speed with UiPath. However, it has been tougher because the programming that I learned in school is very different from the programming done today. I am sure the younger people will pick it up much faster. There is so much out there, and there is so much to learn because it is not one software package. It provides the ability to use all software packages and interconnect with them. So, the opportunities are amazing but also intimidating."
"I'm trying not to sound negative about it as I like them a lot, however, the process mining and the process mining features stem further away from the development of the robots and the monitoring. The development, run, and monitoring are really closely knit, or really close together, and then process discovery is starting to get there. It's on its way, however, I don't see that it's as closely connected as the other three parts."
"UiPath needs to improve its integration with Microsoft products such as Office, SharePoint, and PowerPoint."
"On the development side, more documentation on how to structure the setup for different environments would be helpful."
"I would like them to continue to build and make Studio easier to use for non-technical people."
"UiPath updates its software every year. The problem is the support for the old code. For example, right now I'm using the 2021 10.3 version. If I have developed a code three years back and I want to update the packages, it won't work as expected."
"UiPath should lower its prices because many other RPA tools have reduced their prices, and Microsoft is a major competitor because it offers RPA services to its customers."
"We have not seen it do OCR, and that would be helpful. Right now, the tool will not read a PDF file, and we can't use PDF files. We want it to able to take an image, then take that image and put the particular field out in the right spot in a table. We have not seen it where you can scan a document in, then it reads fields and places those in a table."
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IBM Robotic Process Automation (RPA) is ranked 6th in Robotic Process Automation (RPA) with 23 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 760 reviews. IBM Robotic Process Automation (RPA) is rated 8.2, while UiPath is rated 8.8. The top reviewer of IBM Robotic Process Automation (RPA) writes "User-friendly interface and good stability". On the other hand, the top reviewer of UiPath writes "Facilitates end-to-end automation, has good AI and document understanding capabilities, and saves us costs previously spent on manual tasks". IBM Robotic Process Automation (RPA) is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism, IPsoft 1RPA and ABBYY Vantage, whereas UiPath is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism, Robocorp and WorkFusion. See our IBM Robotic Process Automation (RPA) vs. UiPath report.
See our list of best Robotic Process Automation (RPA) vendors.
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My question to you would be - Why are you mixing the two vendors? Do you have licenses for both and are trying to maximize investment?
If you have IBM automation you probably have other IBM technology - let the IBM automation run on that as its integration is a little more complicated than UiPath and may cost you time in execution.
If you have both IBM and UiPath then I would use UiPath for any areas that are not integral to the IBM technology or systems.
I would need to know a little more about your strategy before giving a definitive answer to your question but all 3 are good technical foundations depending on the scenario.
RPA technology has been in the market for quite some time now. Benefits are quite common for all platforms. Every day a new platform is being introduced. You should check whether you want to automate the simple process(es), that does not consume 100% of an agent to execute, or you want to automate a complex End-to-End process, how many departments are involved, business/IT systems and data source needs to be accessed. For example the difference between a Question/Answer chatbot or a Cognitive bot that understands human language and access any corporate systems to solve the issue of the requester autonomously.
Can you start really small, through a consumption model, or implement the full-blown system at once with lots of idle time of the agent while developing the processes to be automated. Many times the required infrastructure can be costly when growing the implementation.
How are the processes implemented, how much can be done drag&drop and how much needs complex scripting. Ease of maintenance in the long term. What are the standard technologies that are available? Does it include ETL, AI/ML, API, or OCR as standard, optional or integrated with as part of the platform?
Many technical and business factors come into play and should be reviewed before even looking at a platform.
If you are looking at a high level, IBM’s digital business automation looks like something that will work well for IBM products with pre-built integration packages. On the other hand, Automation Anywhere or UiPath also offers automation that support multiple technology. If you are looking for any specific guidance having technology in the center, I will be able to add some more view points. Fundamentally all the leading RPA products do not differentiate themselves much as of now in terms of capabilities. In licensing models products come up with variations.
You don't need anything else to use besides UiPath.
The platform covers every area and you'll have the full capabilities to do whatever you need. I think you just need more guidance on achieving the full power of UiPath.
Good luck!
Although I've worked with UiPath (not Automation Anywhere), my experience is now solely with AutoMate from Help Systems.
I would recommend aligning IBM's digital business automation with Robotic Process Automation and how it works. It seems to be a very different tool from RPA. If programming is required in the use of IBM's digital business automation go with RPA.