We performed a comparison between IBM Robotic Process Automation (RPA) and UiPath based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."IBM Robotic Process Automation has greatly improved the organization by improving the speed of performance, as the speed of the robot is estimated to be 20 times faster than the human being."
"The solution is scalability."
"UiPath has helped to minimize our on-premise footprint and reduced human error."
"The product has reduced the cost of our automation operations."
"The Orchestrator and the Studio are the features that I personally enjoy using."
"Orchestrator lets us see the entire process across various department units so that they can see the separate tenants and units. The application can multi-task to handle processes even when we have a long queue. If the queue is piling up, we can assign multiple robots to clear the queue quickly. We can find the ETA for the queues and everything inside Orchestrator."
"It's changed the dynamic of how we look at our processes and how we talk about why and how we do what we do. That's been tangible."
"REFramework... is a pre-defined template built with proper exception handling and logging activities. Those aspects help developers to develop code properly."
"UiPath has enabled us as an organization to perform an array of tasks with more proficiency and efficiency. Automation is very important to our organization now and UiPath has played an immense role."
"With the help of the library and with the help of the forums, developers can focus and it is easy to learn."
"We would like a decreased need for customer support."
"IBM Robotic Process Automation should be more stable."
"We'd like to see mobile robots in the future."
"In UiPath they should improve the input and outputs of processes. I found it very complicated."
"The only thing missing is something to track the development cycle. We use third-party tools to do that."
"UiPath support's technical expertise is impressive, but the response time isn't ideal. When you raise a ticket on the UiPath portal, customer support can sometimes take up to 24 hours to respond."
"There should be a little bit of a longer trial version. I know that their existing trial version is around 30 days. I think it would be very beneficial to make that a 60 day trial for active POCs."
"Their licensing is poorly constructed. It's too complicated and not well thought out. They also outsourced their support model, which sadly has become less friendly and more automated."
"We aren't scaling up UiPath because it doesn't provide a satisfactory way to log and monitor data. Instead, we use other tools like Automation Anywhere for large-scale operations in our production environment. We're building solutions that can handle a huge amount of data so we can monitor real-time issues. I don't think UiPath solves that case for us."
"There are a lot of AI and ML-based enhancements that could be included in the core product and activities."
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IBM Robotic Process Automation (RPA) is ranked 16th in Robotic Process Automation (RPA) with 2 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 233 reviews. IBM Robotic Process Automation (RPA) is rated 9.0, while UiPath is rated 8.6. The top reviewer of IBM Robotic Process Automation (RPA) writes "Low code, good automation, and offers vast learning resources". On the other hand, the top reviewer of UiPath writes "Starts ready-to-use, has good tools for developers, facilitates optimization of existing processes for significant time saving ". IBM Robotic Process Automation (RPA) is most compared with Automation Anywhere (AA), Microsoft Power Automate, Blue Prism, IBM Datacap and ABBYY Vantage, whereas UiPath is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism, Robocorp and ABBYY Vantage. See our IBM Robotic Process Automation (RPA) vs. UiPath report.
See our list of best Robotic Process Automation (RPA) vendors.
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My question to you would be - Why are you mixing the two vendors? Do you have licenses for both and are trying to maximize investment?
If you have IBM automation you probably have other IBM technology - let the IBM automation run on that as its integration is a little more complicated than UiPath and may cost you time in execution.
If you have both IBM and UiPath then I would use UiPath for any areas that are not integral to the IBM technology or systems.
I would need to know a little more about your strategy before giving a definitive answer to your question but all 3 are good technical foundations depending on the scenario.
RPA technology has been in the market for quite some time now. Benefits are quite common for all platforms. Every day a new platform is being introduced. You should check whether you want to automate the simple process(es), that does not consume 100% of an agent to execute, or you want to automate a complex End-to-End process, how many departments are involved, business/IT systems and data source needs to be accessed. For example the difference between a Question/Answer chatbot or a Cognitive bot that understands human language and access any corporate systems to solve the issue of the requester autonomously.
Can you start really small, through a consumption model, or implement the full-blown system at once with lots of idle time of the agent while developing the processes to be automated. Many times the required infrastructure can be costly when growing the implementation.
How are the processes implemented, how much can be done drag&drop and how much needs complex scripting. Ease of maintenance in the long term. What are the standard technologies that are available? Does it include ETL, AI/ML, API, or OCR as standard, optional or integrated with as part of the platform?
Many technical and business factors come into play and should be reviewed before even looking at a platform.
If you are looking at a high level, IBM’s digital business automation looks like something that will work well for IBM products with pre-built integration packages. On the other hand, Automation Anywhere or UiPath also offers automation that support multiple technology. If you are looking for any specific guidance having technology in the center, I will be able to add some more view points. Fundamentally all the leading RPA products do not differentiate themselves much as of now in terms of capabilities. In licensing models products come up with variations.
You don't need anything else to use besides UiPath.
The platform covers every area and you'll have the full capabilities to do whatever you need. I think you just need more guidance on achieving the full power of UiPath.
Good luck!
Although I've worked with UiPath (not Automation Anywhere), my experience is now solely with AutoMate from Help Systems.
I would recommend aligning IBM's digital business automation with Robotic Process Automation and how it works. It seems to be a very different tool from RPA. If programming is required in the use of IBM's digital business automation go with RPA.