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IBM Robotic Process Automation (RPA) vs UiPath comparison

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Q&A Highlights
Question: IBM digital business automation with UiPath vs IBM RPA with Automation Anywhere?
Answer: Sincerely we are just using UiPath, I haven't tryied Automation Anywhere however I've heard it's easy to use too.
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Buyer's Guide
IBM Robotic Process Automation (RPA) vs. UiPath
July 2022
Find out what your peers are saying about IBM Robotic Process Automation (RPA) vs. UiPath and other solutions. Updated: July 2022.
620,600 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We need to analyze documents in order to understand them. We don't need to dedicate much time to this because WorkFusion's machine learning capabilities are very good. We can easily extract information and classify these documents. The document processing engine is very important to our organization because it is the center for many use cases, as we need to control the information contained in documents.""We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective.""It's a pretty robust product.""For automating mundane activities, I can recommend WorkFusion.""WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore.""It really does help by either freeing up people's time to focus on more value-added tasks or reducing headcount. We generally have other things that we can get people to do, helping make the employees' work more meaningful since they are not having to do the mundane stuff.""Their robots have increased the rate of efficiency by two to five times in our organization. There is still a human element to code out the package running the robots. You can't just click something and have it run. However, once that has been done, you can parallelize it 10 or 100 times in a fairly straightforward manner.""The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable."

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"The quality is great! It's very strong and has a very strong platform.""IBM Robotic Process Automation is very easy to use.""The solution is scalability.""IBM Robotic Process Automation has greatly improved the organization by improving the speed of performance, as the speed of the robot is estimated to be 20 times faster than the human being.""I like the integration with Watson and the possibility to have an intelligent reading of all the customers' documents.""If you have a business process, and once you have automated that process, you have a readily available workflow in place."

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"The Automation Cloud service helped decrease time to value. Rather than focusing on infrastructure, our focus is purely on finely automating our computers and development.""I have worked with other automation tools and UI Explorer is the standout feature of UiPath. For web-based applications, we can interact with every HTML element, from head to tail. UI Explorer is a valuable addition to UiPath for creating complex, web-based automation.""The two reasons that we went with UiPath were, one, the learning curve, and, two, the community edition of UiPath, which had everything we needed to dig into the solution. Whereas with the other companies, there wasn't that option. With Blue Prism, for example, we had to buy a license in order to check whether the tool was going to work for us.""UiPath has definitely reduced the percentage of human errors that we have in our processes. In our system, all of the bots follow our best practices so there is a very small chance of error.""The most valuable feature of UiPath is its usability. It's very easy to understand.""The most important part of Studio is the debugging feature. It gives you the ability to watch local variables, as well as highlight elements as it is moving through the process. The results of actions are displayed and indicate whether particular actions are performed successfully or not.""The software has an excellent UI; it's very user-friendly. The drag-and-drop options are some of my favorite tools, as they speed up the process, and I find that UiPath offers a solution for all kinds of automation.""Our stability is great. You rarely have any downtime, once you build it."

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Cons
"This is a Java-based application that takes up a lot of space and when it runs, consumes a lot of memory. This affects the reliability because it gets to a point where it hangs.""We had some issues in the past, but it is fairly stable now. From what I hear, it is more stable in the later versions. With version 10.1.4, there were some issues relating to load distribution. However, it is good now.""The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines.""It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need Java developers. Their RPA is not for non-technical people. If I look at competing products, like Automation Anywhere, UiPath, Blue Prism, or even Power Automate, a non-technical person can build basic automations and deploy them. Since non-technical people can easily build basic automations, they can be deployed in no time. With WorkFusion, there isn't a similar feature that works well. One needs to write code from scratch to build automation. That is definitely a deterrent if we really want to do quick, dirty automation. I would not rate WorkFusion very high on their no-code, low-code paradigm. In this area, I would definitely expect them to improve.""So far, we have developed only one automation using machine learning. The results were less than optimal. Part of this could be because of the use case that was selected. Overall, our experience was suboptimal. WorkFusion was an outstanding partner in terms of providing their experts for free to help us on that particular use case, but we still have a lot of things to figure out in terms of how to use its machine learning capability.""One thing we didn't like was their OCR solution. We felt it's somewhat inefficient.""We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed.""I would like it if they provided a more detailed roadmap in terms of where they are going with the product. As we are trying to make decisions about the things that we are going to do to try to augment our capabilities, we could know whether they are thinking about the same things or not."

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"IBM Robotic Process Automation should be more stable.""IBM should provide specific solutions for specific problems, like templates for invoicing processes, or general templates for creating efficient processes.""Stability could be better.""This RPA should be under the umbrella of BPM. This is what the future should be.""The time it takes for approvals, and risk analysis could be faster.""We would like a decreased need for customer support."

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"I have used the AI functionality for PDF automations. In these processes, the bot is able to capture the data properly about 70 to 80 percent of the time. But if a document is not proper or it isn't handled the right way, the bot struggles to get the required data. UiPath has to work on this aspect so that the bot will be able to completely capture the data.""With artificial intelligence or natural language processing, we need to get in touch with the servers, however, we cannot do it without getting a proper license. Maybe a mode of artificial intelligence and natural language processing should be included without needing a different license.""Insights is a little clumsy. StudioX is a great start but needs more functionality. They should bring the document understanding into StudioX and make it go a little bit further. There's a pretty clear point at which you really need to switch over to Studio, but in the case of some of our citizen developers, they'd like to stay in StudioX. They just need more features.""I really wish that UiPath would have moderators in their forums who are more active. There are a lot of questions that go unanswered, and that is a shame.""UiPath could work towards more engagement on the community practice side. Some of our people are having a hard time understanding how to make sense of the data that UiPath puts out.""Many of the features that UiPath has are good, although better documentation is required for them.""It is not very easy to build on automations. That's a problem with UiPath. I don't think it's very easy to build automation on top of it.""Since we've been with them, they've changed their licensing structure. It would be nice to have one set structure where they're not changing the structure on us because we were set with what we had, but now we are changing. I understand there's a lot of changes and reasons for it."

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Pricing and Cost Advice
  • "I can't speak to pricing. It's a contract signed by upper management."
  • "We are on an annual contract to use the solution."
  • "My client is using RPA Express, which is available for them to use free of charge."
  • "One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."
  • "The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."
  • "As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."
  • "We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."
  • "The overall cost could come down a bit in terms of maintaining the servers. Because it can handle complicated things in big use cases, the infrastructure is also correspondingly big. It would be nice to bring that cost down."
  • More WorkFusion Pricing and Cost Advice →

  • "IBM licensing is annual and based on Virtual Processor Cores (VPC). This provides flexibility as part of the containerization environment."
  • "The license is paid annually."
  • More IBM Robotic Process Automation (RPA) Pricing and Cost Advice →

  • "The pricing is okay, but I recommend to build a business case before going live. Ensure that you really use the license and building the robot makes sense. Try to think of multiple use cases, because one license can be used for several robots."
  • "It is important for whatever we implement that it's cost effective in a sense that the robots will replace some human time. If human time costs less than the robot, then that's not a good deal."
  • "The pricing is average; it is not too high nor too low."
  • "The pricing is good compared to other software. Based on the features that UiPath is providing, and the community support, the price is reasonable."
  • "The licensing system is something that needs to be improved."
  • "The licensing is close to optimum; however, there is room for improvement in both the cost and flexibility of the licenses."
  • "If you want to start doing RPA, I think you should definitely go with UiPath because it has the Community edition. You can just install it and check whether or not your process works fine with UiPath. It will be an attended bot, but you can form an idea whether your bot can easily be automated."
  • "It is cost-effective and has an affordable price."
  • More UiPath Pricing and Cost Advice →

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    Answers from the Community
    Walter Sitoe
    Daniel Robus - PeerSpot reviewerDaniel Robus
    Real User

    My question to you would be - Why are you mixing the two vendors? Do you have licenses for both and are trying to maximize investment? 


    If you have IBM automation you probably have other IBM technology - let the IBM automation run on that as its integration is a little more complicated than UiPath and may cost you time in execution. 


    If you have both IBM and UiPath then I would use UiPath for any areas that are not integral to the IBM technology or systems. 


    I would need to know a little more about your strategy before giving a definitive answer to your question but all 3 are good technical foundations depending on the scenario.

    Willem De Jongh - PeerSpot reviewerWillem De Jongh
    User

    RPA technology has been in the market for quite some time now. Benefits are quite common for all platforms. Every day a new platform is being introduced. You should check whether you want to automate the simple process(es), that does not consume 100% of an agent to execute, or you want to automate a complex End-to-End process, how many departments are involved, business/IT systems and data source needs to be accessed. For example the difference between a Question/Answer chatbot or a Cognitive bot that understands human language and access any corporate systems to solve the issue of the requester autonomously.


    Can you start really small, through a consumption model, or implement the full-blown system at once with lots of idle time of the agent while developing the processes to be automated. Many times the required infrastructure can be costly when growing the implementation.


    How are the processes implemented, how much can be done drag&drop and how much needs complex scripting. Ease of maintenance in the long term. What are the standard technologies that are available? Does it include ETL, AI/ML, API, or OCR as standard, optional or integrated with as part of the platform?


    Many technical and business factors come into play and should be reviewed before even looking at a platform.

    Celestine - PeerSpot reviewerCelestine
    Real User

    If you are looking at a high level, IBM’s digital business automation looks like something that will work well for IBM products with pre-built integration packages. On the other hand, Automation Anywhere or UiPath also offers automation that support multiple technology. If you are looking for any specific guidance having technology in the center, I will be able to add some more view points. Fundamentally all the leading RPA products do not differentiate themselves much as of now in terms of capabilities. In licensing models products come up with variations. 

    Yasser - PeerSpot reviewerYasser
    Real User

    You don't need anything else to use besides UiPath. 


    The platform covers every area and you'll have the full capabilities to do whatever you need. I think you just need more guidance on achieving the full power of UiPath. 


    Good luck!

    Jack Frano - PeerSpot reviewerJack Frano
    Reseller

    Although I've worked with UiPath (not Automation Anywhere), my experience is now solely with AutoMate from Help Systems. 


    I would recommend aligning IBM's digital business automation with Robotic Process Automation and how it works. It seems to be a very different tool from RPA. If programming is required in the use of IBM's digital business automation go with RPA.  

    Questions from the Community
    Top Answer:The cognitive features of this solution are good.
    Top Answer:The solution is not user-friendly, this is something they should improve.
    Top Answer:IBM Robotic Process Automation is very easy to use.
    Top Answer:Stability could be better. It also gets difficult with every new version of Java or every new version of Windows.
    Top Answer:We use RPA to test mainframe solutions because they never change.
    Top Answer:I can only speak to UiPath since that is the only RPA solution that I have used. I know that there are specific packages… more »
    Top Answer:Yes, Attended Bots  which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Power… more »
    Top Answer:Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌is‌… more »
    Comparisons
    Also Known As
    IBM RPA
    Learn More
    Overview

    WorkFusion is the leading provider of Intelligent Automation solutions for Fortune 500 enterprises, banks, insurance, and financial services companies. Our AI-enabled Digital Workers augment traditional teams by performing highly skilled and decision-centric work in operations areas including customer service and onboarding, account opening and identify verification, anti–money laundering programs, and other document-intensive compliance activities. The WorkFusion Digital Workforce continually learns on the job through regular “human-in-the-loop” interactions with co-workers. Further, the WorkFusion Network, a powerful AI cloud nexus, provides shared insights, new skills, and knowledge crowdsourced from the ongoing experience of workers in multiple environments. Teams can hire our pre-configured and customizable Digital Workers or choose to build their own using the company’s AI toolsets. WorkFusion enables enterprises to increase workforce capacity, enhance customer satisfaction and ensure ongoing compliance.

    IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.

    Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact on your organization today, including: automatic invoice emission, system integration, information reconciliation, report generation, intelligent email management to lead generation, and many others.

    UiPath is a popular RPA tool that helps users automate manual and redundant tasks as well as other business processes. The platform is open-source, and is most commonly used for performing PDF automation, web automation, Citrix automation, and Windows desktop automation.

    UiPath Offers:

    • Stability
    • Scalability
    • Flexibility
    • High-performance
    • Ease of use
    • Security

    UiPath Valuable Features

    UiPath includes a solid set of unique features, including:

    Robotic enterprise framework, extensive library of activities, automation hub, process mining, task mining, task capture, studio, studio X, integration service, IntelliSense, Automation Cloud Platform, Orchestrator, test suite, insights, data service, AI fabric, documented understanding model, easy building of building automations, enterprise-level governance for APIs, server-side triggers to start automated processes, database communication, scraping, PDF functions, simplified authentication​, and Marketplace templates.

    UiPath Benefits

    Some of the benefits of using UiPath include:

    • Little to no code needed: You can easily develop automations and automation-powered applications without prior coding knowledge.

    • Increased productivity: Skilled AI robots facilitate more efficiency and lead to better customer satisfaction.

    • Speed: You can automate more processes, faster, with drag-and-drop AI and ready-to-go templates available through Marketplace.

    • Supports different processes: Regardless of which processes you need to run, UiPath provides different types of robots (attended, unattended, or hybrid) to accommodate your needs.

    • Faster ROI: Benefit from an increased ROI with UiPath’s automated end-to-end, enterprise-wide solution.

    • Community-centric: It offers a free trial in its community edition with active community support, tutorials and tips.

    • Cost-effectiveness: This tool is cost-effective because there are minimal operational costs.

    UiPath Components

    UiPath includes the following components:

    • UiPath Studio: This component uses visual aids such as diagrams and flowcharts to design automation processes. It also involves the coding and sequencing of these processes. It consists of Graphical User Interface (GUI) buttons, drag and drop features, and pre-built templates.

    • UiPath Robot: In this component, multiple bots are deployed to execute the automation processes using predefined rules.

    • UiPath Orchestrator: This component functions as a web-based application that schedules, deploys, and manages processes.

    Reviews from Real Users:

    "It is a very simple tool to work with for anybody. Simplicity is the best in UiPath. It also has the best community support. If we are looking for any solution, we can directly reach out to UiPath at any point in time." - Milan B., Senior Specialist Application Architecture and Developer at a tech services company

    "The artificial intelligence and document understanding features are very good and have been helpful when it comes to processing handwritten or unstructured, especially when there is a high volume and it is repetitive." - Harshad J., Senior RPA Developer at Capita

    “This has enabled employees to focus on higher-value work that involves human-base interaction. This saved the client money and provided a recruitment benefit." - Rahul S., RPA Assistant Manager at PwC India

    "The interface is intuitive and very user-friendly." - Jorge M.C., Robotic Process Automation Consultant at a tech services company

    “I can manage everything within one platform, which is either a UiPath Intelligent Automation platform or UiPath Cloud. This is very important. Because if I have multiple systems, then I need multiple stakeholders to manage, upgrade, and maintain them." - Manager and Lead - Digital Center of Excellence at a consultancy

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    Learn more about IBM Robotic Process Automation (RPA)
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    Sample Customers
    Deutsche Bank, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial
    The Hanover Insurance Group
    Airbus, Bank of America, Berkshire Hathaway, Chevron, CVS Health, DHL, General Electric, Google, Lufthansa, NASA, NTT, Orange, Philips, Singtel, Spotify, The Home Depot, Toyota, Uber, United Airlines, UnitedHealth Group, Wells Fargo
    Top Industries
    REVIEWERS
    Financial Services Firm50%
    Computer Software Company22%
    Recreational Facilities/Services Company6%
    Comms Service Provider6%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Comms Service Provider18%
    Financial Services Firm12%
    Manufacturing Company5%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider23%
    Financial Services Firm9%
    Government7%
    REVIEWERS
    Financial Services Firm22%
    Computer Software Company11%
    Manufacturing Company7%
    Healthcare Company6%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider19%
    Financial Services Firm9%
    Manufacturing Company5%
    Company Size
    REVIEWERS
    Small Business33%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise14%
    Large Enterprise68%
    REVIEWERS
    Small Business36%
    Midsize Enterprise7%
    Large Enterprise57%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise18%
    Large Enterprise62%
    REVIEWERS
    Small Business22%
    Midsize Enterprise15%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise16%
    Large Enterprise66%
    Buyer's Guide
    IBM Robotic Process Automation (RPA) vs. UiPath
    July 2022
    Find out what your peers are saying about IBM Robotic Process Automation (RPA) vs. UiPath and other solutions. Updated: July 2022.
    620,600 professionals have used our research since 2012.

    IBM Robotic Process Automation (RPA) is ranked 9th in Robotic Process Automation (RPA) with 6 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 158 reviews. IBM Robotic Process Automation (RPA) is rated 8.6, while UiPath is rated 8.6. The top reviewer of IBM Robotic Process Automation (RPA) writes "Once you have automated a business process it offers a readily available workflow ". On the other hand, the top reviewer of UiPath writes "Starts ready-to-use, has good tools for developers, facilitates optimization of existing processes for significant time saving ". IBM Robotic Process Automation (RPA) is most compared with Automation Anywhere (AA), Microsoft Power Automate, Blue Prism, IBM Datacap and Pega Robotic Process Automation, whereas UiPath is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism, Robocorp and NICE Robotic Automation. See our IBM Robotic Process Automation (RPA) vs. UiPath report.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.