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IBM Maximo vs Oracle Enterprise Asset Management vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

Enterprise Asset Management (EAM) Mindshare Distribution
ProductMindshare (%)
IBM Maximo11.9%
Oracle Enterprise Asset Management6.7%
IFS Cloud Platform6.5%
Other74.9%
Enterprise Asset Management (EAM)
Enterprise Asset Management (EAM) Mindshare Distribution
ProductMindshare (%)
Oracle Enterprise Asset Management6.7%
IBM Maximo11.9%
IFS Cloud Platform6.5%
Other74.9%
Enterprise Asset Management (EAM)
IT Service Management (ITSM) Mindshare Distribution
ProductMindshare (%)
ServiceNow13.9%
JIRA Service Management6.8%
BMC Helix ITSM5.3%
Other74.0%
IT Service Management (ITSM)
 

Featured Reviews

Antony Mishra - PeerSpot reviewer
Java Software Engineer at GPA
Asset management has become streamlined and decision-making is now driven by lifecycle data
The best features IBM Maximo offers are that it is very simple to deploy on OpenShift using Ansible playbooks. It also has excellent support for integration, is simple to configure, and the asset register is very straightforward. Work management and managing inventory are seamless. In terms of integration support, I have used preventive maintenance, work generation, accurate work execution planning, tracking actuals, and I can easily integrate with other tools and systems. IBM Maximo Suite gives me a single place where service cycles are standardized and tied to compliance. IBM Maximo has positively impacted my organization as it has been a very useful tool. It reduced human error by moving away from pen and paper-based scheduling. It saved cost by minimizing unexpected downtime of assets, with approximately 50% of time being saved. We have also reduced overwork among staff by removing redundant information and smoothing task flows. It helps us scale our team without micromanaging small issues.
Nadun Gamage - PeerSpot reviewer
Controller Software Applications support at SAUDI CEMENT
The product is not user-friendly, and it is very expensive, though it is highly stable
I rate the ease of initial setup a five out of ten. It's not so difficult to set up and configure the product, but it is not entirely easy. We need a set of experienced people to deploy the solution. However, people with experience in Oracle are not difficult to find.
Hemanthreddy Vakiti - PeerSpot reviewer
Data engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized incident handling
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"Its capabilities let us organize our work."
"The most valuable aspect is the level of flexibility Maximo provides because it is more code-based and more Java-based, so our development team and support partners are able to customize and relatively easily tailor it to our needs."
"IBM Maximo has positively impacted my organization because it reduced a lot of time and has saved a lot of cost."
"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"We have fully used Maximo for maintenance and inventory and purchasing management to manage cement factory operations and maintenance for more than 11 years."
"We were able to scale perfectly.​"
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"The whole product is important and valuable to us."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"ServiceNow can be used for service requests and change management."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking, feature-wise."
"I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"ServiceNow enables us to transform IT as it's a business driver."
"ServiceNow is really good."
"ServiceNow is faster, easier to use, and configure."
 

Cons

"The initial setup was complex, because it is a complex product."
"The interface is not very easy or user-friendly and is in need of improvement."
"The solution is not stable. We can have one day when it is stable and another day it is not."
"IBM Maximo can be improved by providing developers with more documentation."
"Many improvements are needed in the customer support service department because of delays in response, which are very costly."
"​Maximo is a big system, so the initial setup is complex."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"The product is not user-friendly."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"I don't know where that's going to end because at some point ServiceNow will become a marlock and people will turn away from a 'one solution fits all' and go more into the niches again."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"You can make the tool do anything, which may not always be a good thing."
"Their cloud management is also not that great compared to other products."
"I think the biggest thing that I've seen is when we've moved to the knowledge-based version three, which happened relatively recently, there were a lot of new improvements that came with that, but there were a lot of things that actually seemed like a little bit of a step back."
 

Pricing and Cost Advice

"Where available, concurrent licenses can be more cost efficient and provide more flexibility."
"The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management."
"IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."
"$USD700 per agent user."
"The price of IBM Maximo could reduce, it is expensive."
"I do not know about the price of the solution. However, this has been an expensive project overall."
"Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses."
"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."
"The tool is very expensive."
"For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees."
"The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors."
"There is an annual subscription to use this solution."
"They could be more competitive with their licensing."
"Certainly, from a product-platform perspective, the price is not too bad."
"The solution is expensive."
"I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."
"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Government
9%
Energy/Utilities Company
8%
Construction Company
6%
Manufacturing Company
15%
Healthcare Company
7%
Government
6%
Computer Software Company
6%
Financial Services Firm
12%
Manufacturing Company
10%
Government
7%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise3
Large Enterprise22
No data available
By reviewers
Company SizeCount
Small Business57
Midsize Enterprise35
Large Enterprise179
 

Questions from the Community

What needs improvement with IBM Maximo?
The only thing that I need from IBM Maximo is more simplicity. The application has been designed in a way that it is ...
What is your primary use case for IBM Maximo?
There are different use cases for IBM Maximo that I work with mostly. We use it for complete asset management. Anythi...
What advice do you have for others considering IBM Maximo?
AWS is more recommended for IBM Maximo. You can go into Microsoft as well, but AWS is preferred. IBM also has their o...
Ask a question
Earn 20 points
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...
What is your experience regarding pricing and costs for ServiceNow?
ServiceNow operates on a subscription-based pricing model with custom pricing based on modules, users, and business r...
 

Also Known As

Maximo
No data available
No data available
 

Overview

 

Sample Customers

Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
averda, Eaton Corp., Hover Automotive India Pvt. Ltd., Kalpataru Ltd, SITA, United Automotive Electronic Systems Co. Ltd., Yarra Valley Water, KEC International Ltd., eVerge Group, Cerner Corp., Standard Life, Company RS a.d. Banja Luka (Telekomunikacije RS a.d., Banja Luka Telecommunications
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about IBM, Infor, IFS and others in Enterprise Asset Management (EAM). Updated: June 2026.
899,283 professionals have used our research since 2012.