IBM FileNet vs M-Files vs OpenText Extended ECM comparison

The compared IBM and M-Files solutions aren't in the same category. IBM is ranked #4 in ECM , with an average rating of 8.0, and holds a 10.2% mindshare in the category. M-Files is ranked #7 in DMS , and holds a 9.2% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 75% of M-Files users who would recommend it.

IBM FileNet

Read 101 IBM FileNet reviews

3,501 Views
2,225 Comparison Views

91% willing to recommend

M-Files

Read 2 M-Files reviews

263 Views
200 Comparison Views

75% willing to recommend

OpenText Extended ECM

Read 21 OpenText Extended ECM reviews

3,195 Views
2,455 Comparison Views

96% willing to recommend

IBM FileNet

M-Files

OpenText Extended ECM

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Executive Summary

We performed a comparison between IBM FileNet, M-Files, and OpenText Extended ECM based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management.

To learn more, read our detailed Enterprise Content Management Report (Updated: March 2025).

Buyer's Guide

Enterprise Content Management

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

Enterprise Content Management

Document Management Software

Enterprise Content Management

Featured Reviews

Emad Rizki

System integrator at Indépendant

Facilitates seamless integration for large enterprises with strong deployment capabilities

FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.

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Laurie NYlund

Director of IT at JH Kelly

Good workflows, and it is easy to use with a dashboard that improves contract visibility

My advice for anybody who is looking into implementing this product is to do a pilot first. After you do your research, do an actual pilot before you commit because everyone has nuances and you might find out that it is not what you want, or that it doesn't really do what you think it's going to do. It is not the simplest product to use but because of the robustness of its feature set in the ability with the workflows, and the APIs, to do just about anything you can imagine with it, that's very valuable. I wish it was a little easier to use because we have to spend more time than I'd like with new users, teaching them how it works. We try to hide all that from them but the setup time to get everything the way we wanted was probably two months. That is two months in one resource working on it half time a week, but it just took a lot of work to get the metadata set up, to get the workflows set up, and to get all the documents added to the repository. Now we've got versioning and we know where everything's at, the dashboard is great, but don't assume when they tell you that you'll be up and running in two weeks, that that is the truth. It takes much longer than you think. I would rate this solution an eight out of ten.

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Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Enables effective document control yet requires better affordability and clarity

I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product is robust and can process a lot of documents for enterprise content management."

"The important features to me are that it is stable, scalable, and the integration between this platform and the other platforms is very good."

"Streamlined our business processes."

"The usability is very good. We like the Content Navigator. It's very easy to use the search and retrieve for documents and has a lot of options for the user to download documents or send an email."

"There is a high degree of usability with this solution. It is highly compatible with our clients' and customers' work environments, making it easy to deploy and implement."

"It provides good stability and scalability for huge enterprises as well."

"It is a user-friendly system and easy to manage for anyone with basic knowledge."

"The application, in terms of durability, has been able to withstand the usage, given that it was installed in 2003 and it's still working."

More IBM FileNet pros

"Using M-Files means anybody on the executive team to go in and immediately look at a dashboard and know the status of a contract."

"The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace."

"An SAP user can store documents directly into OpenText without a connector."

"It's a very good solution."

"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."

"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."

"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."

"Simplicity to roll out, features available, customization options."

"The engineering document management system is one of the most valuable features."

More OpenText Extended ECM pros

Cons

"Needs a better administration tool."

"A little better control into the ACLs of FileNet and databases."

"The application's processing engineer needs to be more advanced."

"We would like to see, in FileNet, the ability to manage video and audio."

"The response time and resolution of issues by technical support need improvement."

"I would like to see expanded search features, like content search."

"The response time and resolution of issues by technical support need improvement."

"The new software and trends with the cloud solution is a little slow. I would like them to move toward more cloud-based and microservices rather than a SaaS model. This is where the industry is going and what customers are asking for."

More IBM FileNet cons

"The integration with other products needs to be improved."

"More out-of-the-box automation features should be added to OpenText Extended ECM."

"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."

"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."

"User interface needs improvement (at least in the version we are using, desktop client)."

"The initial setup can get really complicated, and it takes time."

"We are looking for new, advanced UI features. Currently, the UI does not look great."

"The solution's performance, stability, and consistency could be improved."

"OpenText Extended ECM's user interface could be improved."

More OpenText Extended ECM cons

Pricing and Cost Advice

"Talking about the cost is difficult because IBM has offers that combine different products, and each of these offers has different types of licensing. IBM also has a policy that the actual price for a given customer may be very different from the stated book price. It's hard to say whether it's expensive or not."

"IBM FileNet is an expensive solution."

"When it comes to pricing, IBM needs to make an effort to improve the cost. That's the main issue regarding use of FinalNet in Columbia."

"The biggest issue is the cost of the FileNet, because the license cost is very high. If a customer doesn't have good technical guides that are aware of the license calculation, they will pay too much. FileNet's license calculation depends on the processor and number of users. So my advice to a new customer is to be very careful with your calculations before purchasing FileNet."

"Licensing costs depend on the size of the storage."

"It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions."

"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."

"My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before."

More IBM FileNet pricing and cost advice

"They have an Optical Character Scanning module but we didn't buy it because it's ridiculously expensive."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"The solution is expensive."

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"OpenText Extended ECM is an expensive solution."

"Both Open Text ECM and IBM File share are expensive."

"The product is pricey."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

More OpenText Extended ECM pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Computer Software Company

11%

Government

10%

Insurance Company

Educational Organization

15%

Computer Software Company

Government

Manufacturing Company

Government

14%

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

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What is your experience regarding pricing and costs for IBM FileNet?

The product has become more expensive and requires significant investment for enterprise solutions.

See all answers

What needs improvement with IBM FileNet?

FileNet needs improvement in pricing as it has become very expensive. Also, in comparison to local solutions, the nee...

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What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us f...

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What is your experience regarding pricing and costs for OpenText Content Suite Platform?

The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.

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What needs improvement with OpenText Content Suite Platform?

The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication ...

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Comparisons

SharePoint vs IBM FileNet

Compared 16% of the time

OpenText Documentum vs IBM FileNet

Compared 16% of the time

Hyland OnBase vs IBM FileNet

Compared 8% of the time

Alfresco vs IBM FileNet

Compared 7% of the time

IBM ECM vs IBM FileNet

Compared 5% of the time

More IBM FileNet Competitors

SharePoint vs M-Files

Compared 35% of the time

Microsoft Purview Records Management vs M-Files

Compared 15% of the time

OpenText Documentum vs M-Files

Compared 11% of the time

DocuWare vs M-Files

Compared 6% of the time

Alfresco vs M-Files

Compared 5% of the time

More M-Files Competitors

OpenText Documentum vs OpenText Extended ECM

Compared 21% of the time

SharePoint vs OpenText Extended ECM

Compared 19% of the time

Alfresco vs OpenText Extended ECM

Compared 7% of the time

OpenText Content Manager vs OpenText Extended ECM

Compared 7% of the time

Mobius Content Services Platform vs OpenText Extended ECM

Compared 2% of the time

More OpenText Extended ECM Competitors

Product Reports

Buyer's Guide

IBM FileNet

April 2025

Download IBM FileNet product report

Buyer's Guide

Document Management Software

April 2025

Download M-Files product report

Buyer's Guide

OpenText Extended ECM

April 2025

Download OpenText Extended ECM product report

Also Known As

No data available

OpenText Content Suite Platform, OpenText Core Share

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

M-Files is the leading platform for knowledge work automation. With M-Files, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence that enable customers to eliminate information chaos, improve process efficiency, and automate security and compliance. By embedding automation and GenAI into its core, M-Files' platform not only increases efficiencies for organizations but also empowers knowledge workers to focus on what truly matters—innovation and strategic growth. With 10 global offices, M-Files serves more than 5,000 customers in 100 countries. Start your free trial OR Schedule a demo. For more information, visit www.m-files.com.

M-Files

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

OpenText

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Crowe UK, Stearns Bank, Head Energy, OMV, TK Elevator

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

Enterprise Content Management

March 2025

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Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: March 2025.

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